Leads a team of Customer Success Managers to drive client onboarding, adoption, retention, and expansion in a B2B SaaS environment for housing. Owns account health, churn mitigation, ROI demonstration, and cross-functional partnerships. Requires 3+ years managing CS teams.
Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, and trains stakeholders. Requires 3+ years software engineering experience, programming proficiency (C#, Python, etc.), Secret clearance, and up to 50% travel.
Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to shift to AI-first operations. Requires 5-9 years in strategic consulting or account management with strong change management expertise.
Leads customer success organization, owning post-sales lifecycle from onboarding to expansion, optimizing Time-to-Value and Net Revenue Retention. Builds scalable CS systems, mentors teams, and translates customer insights into product strategy for high-growth fintech. Requires 10+ years in client-facing leadership.
Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.
Provides first-line IT support for hardware, software, and network issues, assists with onboarding, and maintains systems during off-hours (2-11pm) shift at Palo Alto HQ. Requires basic OS knowledge, troubleshooting skills, and customer service; entry-level welcome.
Leads a team of Customer Success Managers to drive customer adoption, retention, and expansion of AI infrastructure services. Requires 6+ years in customer success with 2+ years leadership, strong analytical skills, and experience with CRM tools like Salesforce and Gainsight.
Resolves customer inquiries via phone, chat, and email for X Payments, handling accounts, transactions, disputes, and app issues. Requires 2+ years customer support experience, strong communication, problem-solving, and proficiency in support platforms.
Own gross retention and decarbonization portfolios for enterprise customers. Build scalable delivery systems, quantify customer value, and manage a small operations team in a high-ownership environment.
Guide enterprise financial services customers through Hebbia adoption and value realization as a trusted Client Partner. Drive feature adoption, manage relationships, solve problems cross-functionally, and own renewals and expansion.
Staff Customer Support Advocate delivers frontline support via chat, email, and calls for complex issues while leading projects to improve documentation, AI training, and team processes. Requires 7+ years in SaaS customer-facing roles with advanced troubleshooting skills.
Mission Operations Engineer deploys and integrates software platform into customer hardware operations like spacecraft and defense systems, provides training/support, gathers feedback for improvements, and builds customer relationships. Requires 4+ years hardware engineering experience, data skills, and up to 50% travel.
Leads customer onboarding and implementation for Ramp's financial platform, partnering with account managers to ensure quick value realization, drive revenue, and manage workflows for commercial customers. Requires 3+ years in customer success or account management with strong project skills.
Maintains operational integrity of modular data centers through monitoring, mechanical/electrical maintenance, network troubleshooting, and critical repairs to minimize downtime for AI workloads. Requires hands-on expertise in IT systems, infrastructure like UPS/PDUs/HVAC, and safety protocols.
Handles complex technical support for payments platform users, troubleshoots issues using SQL and APIs, collaborates with engineering/product teams, and optimizes processes for efficiency. Requires 5+ years customer-facing support experience and strong problem-solving.
Works directly with customers to optimize API usage, deeply understanding their products and use cases while acting as an API power user to drive impact and scale.
Handle customer support via email, chat, and phone as the first point of contact, becoming a product expert to solve issues and gather feedback for product improvements. Requires a bachelor's degree, 0-2 years customer-facing experience, strong communication, empathy, and quick learning in a fully remote environment.
Technical Support Engineer diagnoses and resolves complex issues for customers using Blacksmith's high-scale CI infrastructure, reproduces bugs with engineering, and builds automations. Requires experience with distributed systems, AI/agent workflows, and customer-focused technical support.
Drives product adoption and value realization for large strategic customers through tailored enablement strategies, training, and cross-functional partnerships. Requires 4+ years in customer success or enablement roles in SaaS.
Leads member outreach, collects and analyzes feedback on product usage, drives retention campaigns, and advocates for member needs cross-functionally with Product, Engineering, and Support teams. Requires 5+ years in customer success or engagement, strong analytics, and communication skills.
Support the General Manager in managing relationships with financial institution customers through implementation, go-live, upsells, and ongoing success. Requires 3+ years in customer success/client management/product, strong communication, and a proactive approach in a high-growth B2B FinTech environment.
Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.
Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.
Leads enterprise clients through AI-driven marketing transformations, designing content strategies, managing deployments with integrations like Salesforce and Adobe, and driving product adoption. Requires 4-10+ years in consulting, digital strategy, or martech with deep AI and marketing ops knowledge.
Technical Support Specialist owns complex technical queries, debugs issues, escalates investigations, and collaborates with product teams to improve the platform. Requires 3-4+ years technical support experience, API knowledge, and strong problem-solving in a hybrid Chicago role.
Leads end-to-end platform implementations, customizations, and optimizations for enterprise clients in fraud detection. Provides technical expertise, training, and cross-functional collaboration to drive adoption and ROI, requiring 7+ years in post-sales consulting and SaaS experience.
Handles phone, email, and chat support for loan applicants, resolving escalations and acting as SME for vendor teams in fintech. Requires 1-2 years customer service experience in financial services, strong communication, and multitasking skills.
IT System Engineer provides frontline support, troubleshoots hardware/software/network issues, manages onboarding, and optimizes systems like Google Workspace and Okta. Requires 2+ years experience with scripting (Python), macOS/Windows/Linux, and identity management.
Drives adoption and value of construction tech platform for strategic general contractor clients through trusted advising, executive reviews, site visits, and feedback gathering. Requires 5+ years commercial construction experience and up to 50% travel.
Handles frontline customer support for Warp's AI-driven payroll/HR platform via chat, email, and Slack. Resolves complex payroll issues, partners with engineering on technical cases, and identifies patterns to improve the product. Requires 1-2+ years support experience and strong problem-solving.
Provides technical support to customers using OpenAI products, troubleshooting complex issues, automating processes with Python and AI tools, and partnering with engineering teams. Requires 8+ years in support engineering and expert problem-solving skills.
Lead customer relationships and coordinate cross-functional delivery for B2B accounts. Requires technical fluency, SQL/dashboard skills, and experience in consulting, TPM, or customer success.
Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.
Own end-to-end technical support for customers of a human risk security platform, troubleshooting complex issues with logs, APIs, integrations, and SSO. Collaborate with engineering and product teams to resolve problems and scale support operations. Requires 2-5+ years in customer-facing technical roles.
Provides technical support to public sector customers, including U.S. Government agencies under FedRAMP, troubleshooting complex issues with OpenAI products. Partners with engineering to resolve problems, automates processes using Python and AI tools, requires 8+ years experience.
Provides desktop support for 700 Windows and macOS users at NIH, including helpdesk, imaging, patching, vulnerability remediation, and Mac deployment/integration with enterprise tools like Active Directory and MDM.
Provides technical support for Ashby's complex HR software, troubleshooting integrations and workflows for B2B customers while contributing to team improvement projects. Requires strong problem-solving, customer empathy, and B2B support experience in a remote role.
Senior Support Engineer troubleshoots complex issues for OpenAI's API platform, designs monitoring and incident response processes for strategic customers, and scales operations using automation and AI. Requires 8+ years in SRE/technical operations, Bachelor's in CS, and expertise in observability and distributed systems.
Leads onboarding and implementation of Ramp's financial products for mid-market customers, driving revenue through fast activation and problem-solving. Requires 5+ years in sales, customer success, or product operations in B2B environments.
Owns technical customer support for hospital staffing platform, troubleshooting data integrations, APIs, and workflows while partnering with engineering. Requires 4+ years customer-facing experience and technical aptitude to unblock critical operations.
Manages portfolio of Life Sciences customer accounts, drives adoption and ROI using Tulip platform, ensures renewals and expansions. Requires 5+ years client-facing experience in industry, GxP knowledge, and cross-team coordination.
Technical Support Engineer resolves complex API and network connectivity issues for customers, mentors Tier 1 support, and feeds insights to engineering. Requires 2-3 years technical/customer experience, strong troubleshooting with tools like Postman, REST, and Webhooks.
Senior Solutions Consultant demonstrates Tabs platform post-sales, leads discovery sessions on ASC 606 revenue recognition, designs PoCs, and guides implementations. Requires 5-8+ years accounting experience and expertise in financial workflows.
Guide mid-market clients in adopting Harvey's AI platform, manage relationships for 40+ accounts, drive implementation, training, and scalable processes to maximize value and ROI. Requires SaaS/legal experience, strong communication, and tools like Salesforce.
Leads systems and operations for Customer Success, diagnosing workflow issues, designing scalable Salesforce solutions, and driving automation to enhance efficiency and reliability in post-sale processes. Requires 3+ years in ops roles and strong Salesforce expertise.
Customer Success Manager responsible for building relationships, providing technical guidance on AI/ML and Kubernetes solutions, performance monitoring, training, and issue resolution to maximize customer value and retention. Requires bachelor's degree, proven customer success experience, and strong technical understanding of cloud, AI/ML.
Onboards and supports PE-backed companies adopting Aleph's FP&A platform, builds finance team partnerships, monitors usage metrics, and relays customer feedback to product/engineering. Requires 3+ years in PE or PE-backed finance roles and Excel proficiency.
Leads escalations for complex cloud incidents in AI infrastructure, designs reliability improvements for Kubernetes and GPU clusters, troubleshoots AI/ML workloads, and mentors engineers. Requires 8+ years in SRE/DevOps/HPC with deep Linux, networking, and customer expertise.
Leads a team of Customer Success Managers to drive client onboarding, adoption, retention, and expansion in a B2B SaaS environment for housing. Owns account health, churn mitigation, ROI demonstration, and cross-functional partnerships. Requires 3+ years managing CS teams.
Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, and trains stakeholders. Requires 3+ years software engineering experience, programming proficiency (C#, Python, etc.), Secret clearance, and up to 50% travel.
Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to shift to AI-first operations. Requires 5-9 years in strategic consulting or account management with strong change management expertise.
Leads customer success organization, owning post-sales lifecycle from onboarding to expansion, optimizing Time-to-Value and Net Revenue Retention. Builds scalable CS systems, mentors teams, and translates customer insights into product strategy for high-growth fintech. Requires 10+ years in client-facing leadership.
Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.
Provides first-line IT support for hardware, software, and network issues, assists with onboarding, and maintains systems during off-hours (2-11pm) shift at Palo Alto HQ. Requires basic OS knowledge, troubleshooting skills, and customer service; entry-level welcome.
Leads a team of Customer Success Managers to drive customer adoption, retention, and expansion of AI infrastructure services. Requires 6+ years in customer success with 2+ years leadership, strong analytical skills, and experience with CRM tools like Salesforce and Gainsight.
Resolves customer inquiries via phone, chat, and email for X Payments, handling accounts, transactions, disputes, and app issues. Requires 2+ years customer support experience, strong communication, problem-solving, and proficiency in support platforms.
Own gross retention and decarbonization portfolios for enterprise customers. Build scalable delivery systems, quantify customer value, and manage a small operations team in a high-ownership environment.
Guide enterprise financial services customers through Hebbia adoption and value realization as a trusted Client Partner. Drive feature adoption, manage relationships, solve problems cross-functionally, and own renewals and expansion.
Staff Customer Support Advocate delivers frontline support via chat, email, and calls for complex issues while leading projects to improve documentation, AI training, and team processes. Requires 7+ years in SaaS customer-facing roles with advanced troubleshooting skills.
Mission Operations Engineer deploys and integrates software platform into customer hardware operations like spacecraft and defense systems, provides training/support, gathers feedback for improvements, and builds customer relationships. Requires 4+ years hardware engineering experience, data skills, and up to 50% travel.
Leads customer onboarding and implementation for Ramp's financial platform, partnering with account managers to ensure quick value realization, drive revenue, and manage workflows for commercial customers. Requires 3+ years in customer success or account management with strong project skills.
Maintains operational integrity of modular data centers through monitoring, mechanical/electrical maintenance, network troubleshooting, and critical repairs to minimize downtime for AI workloads. Requires hands-on expertise in IT systems, infrastructure like UPS/PDUs/HVAC, and safety protocols.
Handles complex technical support for payments platform users, troubleshoots issues using SQL and APIs, collaborates with engineering/product teams, and optimizes processes for efficiency. Requires 5+ years customer-facing support experience and strong problem-solving.
Works directly with customers to optimize API usage, deeply understanding their products and use cases while acting as an API power user to drive impact and scale.
Handle customer support via email, chat, and phone as the first point of contact, becoming a product expert to solve issues and gather feedback for product improvements. Requires a bachelor's degree, 0-2 years customer-facing experience, strong communication, empathy, and quick learning in a fully remote environment.
Technical Support Engineer diagnoses and resolves complex issues for customers using Blacksmith's high-scale CI infrastructure, reproduces bugs with engineering, and builds automations. Requires experience with distributed systems, AI/agent workflows, and customer-focused technical support.
Drives product adoption and value realization for large strategic customers through tailored enablement strategies, training, and cross-functional partnerships. Requires 4+ years in customer success or enablement roles in SaaS.
Leads member outreach, collects and analyzes feedback on product usage, drives retention campaigns, and advocates for member needs cross-functionally with Product, Engineering, and Support teams. Requires 5+ years in customer success or engagement, strong analytics, and communication skills.
Support the General Manager in managing relationships with financial institution customers through implementation, go-live, upsells, and ongoing success. Requires 3+ years in customer success/client management/product, strong communication, and a proactive approach in a high-growth B2B FinTech environment.
Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.
Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.
Leads enterprise clients through AI-driven marketing transformations, designing content strategies, managing deployments with integrations like Salesforce and Adobe, and driving product adoption. Requires 4-10+ years in consulting, digital strategy, or martech with deep AI and marketing ops knowledge.
Technical Support Specialist owns complex technical queries, debugs issues, escalates investigations, and collaborates with product teams to improve the platform. Requires 3-4+ years technical support experience, API knowledge, and strong problem-solving in a hybrid Chicago role.
Leads end-to-end platform implementations, customizations, and optimizations for enterprise clients in fraud detection. Provides technical expertise, training, and cross-functional collaboration to drive adoption and ROI, requiring 7+ years in post-sales consulting and SaaS experience.
Handles phone, email, and chat support for loan applicants, resolving escalations and acting as SME for vendor teams in fintech. Requires 1-2 years customer service experience in financial services, strong communication, and multitasking skills.
IT System Engineer provides frontline support, troubleshoots hardware/software/network issues, manages onboarding, and optimizes systems like Google Workspace and Okta. Requires 2+ years experience with scripting (Python), macOS/Windows/Linux, and identity management.
Drives adoption and value of construction tech platform for strategic general contractor clients through trusted advising, executive reviews, site visits, and feedback gathering. Requires 5+ years commercial construction experience and up to 50% travel.
Handles frontline customer support for Warp's AI-driven payroll/HR platform via chat, email, and Slack. Resolves complex payroll issues, partners with engineering on technical cases, and identifies patterns to improve the product. Requires 1-2+ years support experience and strong problem-solving.
Provides technical support to customers using OpenAI products, troubleshooting complex issues, automating processes with Python and AI tools, and partnering with engineering teams. Requires 8+ years in support engineering and expert problem-solving skills.
Lead customer relationships and coordinate cross-functional delivery for B2B accounts. Requires technical fluency, SQL/dashboard skills, and experience in consulting, TPM, or customer success.
Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.
Own end-to-end technical support for customers of a human risk security platform, troubleshooting complex issues with logs, APIs, integrations, and SSO. Collaborate with engineering and product teams to resolve problems and scale support operations. Requires 2-5+ years in customer-facing technical roles.
Provides technical support to public sector customers, including U.S. Government agencies under FedRAMP, troubleshooting complex issues with OpenAI products. Partners with engineering to resolve problems, automates processes using Python and AI tools, requires 8+ years experience.
Provides desktop support for 700 Windows and macOS users at NIH, including helpdesk, imaging, patching, vulnerability remediation, and Mac deployment/integration with enterprise tools like Active Directory and MDM.
Provides technical support for Ashby's complex HR software, troubleshooting integrations and workflows for B2B customers while contributing to team improvement projects. Requires strong problem-solving, customer empathy, and B2B support experience in a remote role.
Senior Support Engineer troubleshoots complex issues for OpenAI's API platform, designs monitoring and incident response processes for strategic customers, and scales operations using automation and AI. Requires 8+ years in SRE/technical operations, Bachelor's in CS, and expertise in observability and distributed systems.
Leads onboarding and implementation of Ramp's financial products for mid-market customers, driving revenue through fast activation and problem-solving. Requires 5+ years in sales, customer success, or product operations in B2B environments.
Owns technical customer support for hospital staffing platform, troubleshooting data integrations, APIs, and workflows while partnering with engineering. Requires 4+ years customer-facing experience and technical aptitude to unblock critical operations.
Manages portfolio of Life Sciences customer accounts, drives adoption and ROI using Tulip platform, ensures renewals and expansions. Requires 5+ years client-facing experience in industry, GxP knowledge, and cross-team coordination.
Technical Support Engineer resolves complex API and network connectivity issues for customers, mentors Tier 1 support, and feeds insights to engineering. Requires 2-3 years technical/customer experience, strong troubleshooting with tools like Postman, REST, and Webhooks.
Senior Solutions Consultant demonstrates Tabs platform post-sales, leads discovery sessions on ASC 606 revenue recognition, designs PoCs, and guides implementations. Requires 5-8+ years accounting experience and expertise in financial workflows.
Guide mid-market clients in adopting Harvey's AI platform, manage relationships for 40+ accounts, drive implementation, training, and scalable processes to maximize value and ROI. Requires SaaS/legal experience, strong communication, and tools like Salesforce.
Leads systems and operations for Customer Success, diagnosing workflow issues, designing scalable Salesforce solutions, and driving automation to enhance efficiency and reliability in post-sale processes. Requires 3+ years in ops roles and strong Salesforce expertise.
Customer Success Manager responsible for building relationships, providing technical guidance on AI/ML and Kubernetes solutions, performance monitoring, training, and issue resolution to maximize customer value and retention. Requires bachelor's degree, proven customer success experience, and strong technical understanding of cloud, AI/ML.
Onboards and supports PE-backed companies adopting Aleph's FP&A platform, builds finance team partnerships, monitors usage metrics, and relays customer feedback to product/engineering. Requires 3+ years in PE or PE-backed finance roles and Excel proficiency.
Leads escalations for complex cloud incidents in AI infrastructure, designs reliability improvements for Kubernetes and GPU clusters, troubleshoots AI/ML workloads, and mentors engineers. Requires 8+ years in SRE/DevOps/HPC with deep Linux, networking, and customer expertise.