Skip to content
Pomelo CarePomelo CareNew York, NY

IT Support Engineer

Provide primary IT support during West Coast hours for a mostly remote team. Handle onboarding/offboarding, administer identity and collaboration systems, implement security policies, and support Apple hardware/MDM for a healthcare startup.

85k – 115k/yr
Remote2+ YOEIT Support

About the role

What you'll do

  • Create an intuitive and user-friendly technology environment for your fellow Pomelos!
  • Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too
  • Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave
  • Implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe

What you bring

  • 2+ years of experience in an IT support/operations role
  • Strong customer service and communication skills — you focus on end-user experience and empathize with users
  • Success both when working independently and within a team — you'll anchor coverage for the back half of the day
  • Experience administering systems like Okta, Google Workspace, Slack, etc.
  • Experience supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, and device lifecycle for a remote workforce

Bonus points if you have any of the following

  • Experience automating repetitive tasks with tools like Okta Workflows, Slack Workflows or BetterCloud
  • Experience with Slack-based IT ticketing tools
  • Experience with security and compliance platforms like Vanta or Drata

Benefits and Perks

  • Comprehensive Health, Dental, and Vision coverage for employees and their families
  • High deductible Health Plans with Health Savings Account (HSA) options
  • Flexible Spending Account (FSA)
  • Equity grant participation
  • 401(k) program
  • Competitive vacation policy
  • 16 weeks paid parental leave
  • Fully remote work flexibility (within the US)

The expected base salary range offered for this role is $85,000 - $115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

Skills

OktaGoogle WorkspaceSlackapple hardwareMDMkandjiJamfokta workflowsbettercloudvantadrata

Similar roles

IT Support jobs
Shield AI

Associate Systems Administrator

Shield AISan Francisco, CA

Provide white-glove day-to-day IT support and systems administration with focus on executive and VIP users. Requires 5+ years enterprise IT experience, multi-OS endpoint troubleshooting, Active Directory/Azure AD knowledge, and strong customer service skills in a fast-paced environment.

89k – 130k/yrOn-site5+ YOEIT Support
Idme

IT Support Analyst

IdmeMountain View, CA

Provide tier 1 and tier 2 IT support, troubleshoot Apple hardware/software, manage user equipment setup, and help employees adopt AI-powered productivity tools in an enterprise environment.

90k – 105k/yrOn-site2+ YOEIT Support
Atomicmachines

Desktop Support

AtomicmachinesSanta Clara, CA +1

Provide end-user IT support and administration for a hardware engineering and R&D team. Manage SaaS applications, hardware/software assets, Okta, Google Workspace, MDM for mixed OS fleet, AV systems, and on-prem infrastructure in a fast-paced onsite environment.

90k – 125k/yrOn-site2+ YOEIT Support
EliseAI

IT Support Specialist

EliseAINew York, NY

As an IT Support Specialist, you will be the primary point of contact for hardware, software, and network support, ensuring employees have the necessary tools and assistance. You will also contribute to building efficient IT systems and processes.

80k – 115k/yrOn-site1+ YOEIT Support
Shield AI

Associate PLM Systems Administrator (R4896)

Shield AIDallas, TX

Administer and maintain Siemens Teamcenter PLM systems supporting engineering workflows. Handle configuration, upgrades, user support, and integrations with ERP/MES. Requires 3-5 years PLM experience and a bachelor's degree.

70k – 100k/yrOn-site3+ YOEIT Support