Fulfilment Support Tech

Essential Responsibilities

Fulfillment and Configuration

• Configure new devices according to customer, product, and internal requirements.
• Perform quality-control inspections on configured devices before they are released to customers or internal teams.
• Coordinate the movement of devices through configuration, quality control, packing, shipping, repair, and return processes.
• Monitor assigned fulfillment work and help ensure orders are completed accurately and on schedule.
• Prepare customer shipments, including component assembly, device configuration, unit burn-in, data logging, packing, and shipping.
• Support hardware kitting, inventory preparation, order processing, and other warehouse activities.
• Assist with assigning and coordinating configuration work across Fulfillment and Field Service resources when directed.
• Maintain accurate configuration, shipment, repair, installation, and process documentation.
• Process return material authorizations and support RMA activities from intake through resolution.
• Troubleshoot returned hardware and software issues.
• Perform approved hardware repairs and prepare repaired or replacement equipment for shipment.
• Document product defects, hardware failures, software concerns, repair findings, and recurring technical issues.
• Communicate technical findings clearly to Engineering, Product, Support, and other internal teams.

Field Service Support

• Occasionally travel to customer locations to support installations, deployments, troubleshooting, and repairs.
• Install computers, tablets, cameras, wiring, mounting equipment, and related Routeware technology on commercial trucks and other customer vehicles.
• Troubleshoot installation and equipment issues in a timely and professional manner.
• Follow Routeware installation standards, safety procedures, wiring practices, and customer-specific requirements.
• Accurately document completed work, installation issues, equipment conditions, and required follow-up actions.
• Communicate professionally with customers, coworkers, supervisors, and external partners.

General Responsibilities

• Manage time effectively across warehouse responsibilities, assigned projects, and occasional field service work.
• Maintain a clean, organized, and safe work area.
• Follow company safety, security, inventory-control, and documentation procedures.
• Provide technical assistance to Fulfillment, Field Service, Support, Product, Development, and other internal teams as needed.
• Perform other duties as assigned.

Required Qualifications

• Experience or demonstrated aptitude in computer hardware, electronics, vehicle technology, mechanical systems, or similar technical work.
• Ability to troubleshoot basic computer hardware and software issues.
• Ability to follow technical instructions, wiring diagrams, configuration procedures, and documented processes.
• Strong attention to detail and commitment to accurate work.
• Ability to organize and prioritize multiple assignments.
• Ability to work independently and collaboratively.
• Clear verbal and written communication skills.
• Ability to interact professionally with customers and employees across multiple departments.
• Ability to travel occasionally for customer installations and field service assignments.
• Ability to meet the physical requirements of the position, including lifting, standing, bending, ladder, and vehicle-access.

Preferred Qualifications

• Experience installing computers, cameras, tablets, wiring, or other electronic equipment in commercial or heavy-duty vehicles.
• Experience configuring, testing, repairing, or preparing electronic devices.
• Experience working in a warehouse, fulfillment, repair, installation, or technical-service environment.
• Experience with CRM software, preferably Salesforce.
• Experience with Microsoft Office, Google Workspace, or similar business applications.
• Experience maintaining technical, inventory, shipment, repair, or installation records.