Endpoint Engineer, IT

What You’ll Do

• Endpoint Configuration as Code: Author, review, test, and progressively deploy macOS configuration profiles, security policies, queries, and remediation scripts. Build code review, staging, canary, validation, and rollback processes into endpoint changes.
• MDM Platform Engineering: Operate our MDM platform as a production service, including configuration as code, observability, upgrades, reliability, incident response, and integrations with other IT and Security systems.
• MDM Migration: Lead the evaluation, design, testing, and execution of our planned migration from Iru to Fleet. Establish functional requirements, identify configuration and security-control gaps, develop a phased migration plan, and move the fleet with minimal disruption to employees.
• Santa and Rudolph: Own the architecture and operation of Santa and its Rudolph synchronization service. Manage binary-authorization policies, rule distribution, application approvals, telemetry, observability, infrastructure, and incident response.
• Zero Trust and Device Trust: Partner closely with Security and Identity to make device trust a core component of our Zero Trust architecture. Integrate endpoint posture signals into authentication, authorization, and conditional-access decisions.
• Continuous Posture Evaluation: Build systems that continuously evaluate device health and security posture, including MDM enrollment, OS version, patch status, disk encryption, endpoint protection, security-control status, and configuration compliance. Automatically identify and remediate drift or restrict access when a device no longer meets requirements.
• Patch Management: Build and maintain automated macOS patching workflows that support rapid enforcement timelines while providing a thoughtful employee experience.
• Zero-Touch Provisioning: Design and improve Apple Business Manager and Automated Device Enrollment workflows that turn a new Mac into a secure, fully configured, and productive machine with minimal manual intervention.
• Software Distribution: Own application packaging, deployment, updating, and removal across the Mac fleet.
• Fleet Telemetry and Compliance: Query live device state at scale and turn endpoint telemetry into actionable policies, dashboards, compliance reporting, and early warnings for configuration drift.
• Automation: Build tools and AI-assisted workflows that reduce repetitive operational work and make endpoint management more reliable and scalable.
• Endpoint Security: Partner with Security on macOS hardening, binary authorization, vulnerability management, compliance controls, detection and response, and device-based access policies.
• Advanced Troubleshooting: Serve as the escalation point for complex macOS and endpoint-platform issues that cannot be resolved through standard IT support processes.
• Technical Leadership: Help define the endpoint roadmap, evaluate technologies, make architecture decisions, and lead complex initiatives from conception through production.

Basic Qualifications

• 8+ years of experience building and operating secure IT or endpoint systems in complex environments.
• Experience managing a large fleet of macOS devices through a modern MDM platform.
• Experience managing endpoint configuration through scripted deployments, Git-based workflows, or a full GitOps model.
• Deep knowledge of macOS internals, enterprise deployment, security controls, and troubleshooting.
• Experience designing and operating zero-touch Mac provisioning, patching, and software-distribution workflows.
• Experience using device health and security signals to evaluate endpoint compliance.
• Experience successfully delivering complex technical projects from conception through production.
• Strong ability to solve ambiguous problems involving multiple teams and stakeholders.
• Ability to communicate technical concepts clearly to technical and nontechnical audiences.
• A product-engineering mindset toward IT systems, including testing, observability, reliability, and controlled change management.
• A consistent practice of creating clear technical documentation, architecture diagrams, runbooks, and operational procedures.
• Ability to work from either our New York or San Francisco office.

Preferred Qualifications

• Fleet: Experience deploying, operating, or contributing to Fleet, including its MDM, osquery, GitOps, software-management, and vulnerability-management capabilities.
• MDM Migration: Experience leading a production MDM migration, particularly in an environment using Apple Business Manager and Automated Device Enrollment.
• Iru: Experience managing macOS devices with Iru, formerly Kandji.
• Santa and Rudolph: Experience operating Santa at scale, including rule management, binary authorization, event telemetry, and a Rudolph synchronization service.
• Zero Trust: Experience designing device-trust and continuous-posture-evaluation systems that integrate with identity providers, conditional access, or other Zero Trust controls.
• MDM as a Service: Experience operating an MDM or device-management platform as a production service rather than only administering a SaaS console.
• Progressive Delivery: Experience building automated endpoint rollout systems with staging, canary groups, rollback capabilities, and promotion decisions based on telemetry.
• Open-Source Tooling: Experience deploying, operating, or contributing to open-source macOS endpoint-management or security tools.
• Infrastructure as Code: Experience managing endpoint or cloud infrastructure through Terraform or another infrastructure-as-code framework.
• Cloud Infrastructure: Experience operating AWS services such as Lambda, API Gateway, DynamoDB, containers, managed databases, and monitoring systems.
• Endpoint Development: Proficiency in Swift or Go for building macOS endpoint tools, agents, or supporting services.
• AI-Assisted Operations: Experience using LLMs to automate operational work or a strong interest in applying them to endpoint engineering.

Technical Skills

• Python and shell scripting.
• macOS internals, including launchd, configuration profiles, Transparency, Consent, and Control (TCC), system extensions, Endpoint Security, FileVault, Secure Token, and bootstrap tokens.
• Apple Business Manager, Automated Device Enrollment, and Apple’s MDM and Declarative Device Management frameworks.
• Modern Apple MDM platforms, particularly Iru, Fleet, Jamf, or equivalent.
• Santa binary authorization and Rudolph synchronization infrastructure.
• Fleet-scale querying and osquery.
• Git, pull-request workflows, GitOps, and CI/CD for endpoint configuration.
• Terraform and infrastructure as code.
• Public-cloud fundamentals, including serverless infrastructure, containers, managed databases, and monitoring.
• Device lifecycle automation, including zero-touch enrollment, patching, software distribution, and secure deprovisioning.
• Endpoint security, Zero Trust architecture, vulnerability management, and compliance controls.