Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.
Leads deployment and adoption of AI-native cyber software for Intelligence Community users, mapping mission workflows, training operators, and translating field feedback into product improvements. Requires 5+ years IC cyber operations experience and active TS/SCI with Full Scope Polygraph.
Resolves complex medical billing and insurance cases by reviewing EOBs for CPT/ICD-10 coding accuracy, contacting providers/insurers, and advocating for users. Requires 2+ years in billing/coding and strong communication skills.
IT Systems Engineer evolves corporate IT infrastructure focusing on automation, identity & access management, compliance, and email deliverability using cloud tools like AWS and Okta. Requires 3-5 years experience, programming skills (Python/Ruby), and passion for systems automation in agile environments.
Own and resolve complex medical billing and insurance cases end-to-end for users, advocating with providers and insurers via phone/email/fax. Requires 2+ years in healthcare advocacy or billing, HIPAA knowledge, and flexible EST scheduling.
Provides advanced technical support to external customers for the Viz.ai healthcare AI platform, troubleshooting issues across Linux VMs, AWS infrastructure, networks, and medical imaging systems. Collaborates with IT teams, monitors alerts, and contributes to product improvements via customer feedback.
Handles Tier 1 escalations for healthcare SaaS products, diagnosing software, configuration, and network issues while partnering with higher-tier teams. Requires 2+ years support experience, preferably in behavioral health settings, and strong troubleshooting skills.
Cloud Infrastructure Engineer dedicated to select enterprise customers, owning infrastructure stability, security remediation, release coordination, and technical support in cloud environments like GCP/AWS/Azure. Requires 3+ years in support/DevOps, cloud certifications, and coding in Java/Python.
Provides on-site IT support for internal systems including Google Workspace, JAMF, Intune, and hardware setups. Manages SaaS integrations, access controls, and facility IT for a healthcare AI company, requiring 2+ years experience in regulated industries.
Drives post-sale success for enterprise SaaS clients in marketing technology by owning success plans, renewals, expansions, and cross-functional partnerships. Requires 7+ years client management experience, technical martech knowledge, and strong project skills.
Builds security, IT, and governance foundations for a scaling semiconductor startup, owning change management, permissions, compliance (ITAR, NIST, SOC 2), device lifecycle, and operational risk remediation. Requires 3-7+ years in IT/security operations with hands-on IAM and endpoint expertise.
Handles tactical customer support, onboarding execution, and adoption monitoring for accounting SaaS platform. Requires 3-4+ years accounting experience (Big 4 + tech in-house) with strong problem-solving and communication skills.
Leads a small team of Client Success Managers for emerging markets customers while managing a high-volume portfolio. Drives retention, adoption, and expansion using ChurnZero, Salesforce, AI tools, and scalable engagement programs. Requires 2+ years customer-facing experience and coaching background.
Manages high-value enterprise accounts for Pigment SaaS platform, driving adoption, expansions, and executive relationships. Requires 3+ years SaaS customer success experience and bachelor's degree.
Manages mid-market customer portfolio in APAC, driving retention, renewals, and expansion through strategic account planning, health monitoring, and cross-functional collaboration. Acts as trusted advisor ensuring measurable value and ROI from SaaS compliance solutions.
Builds internal tools and automates operational workflows using Retool and programming to eliminate manual processes, manage identity lifecycles with Okta/Rippling, and optimize SaaS environments. Requires 5+ years in IT/systems engineering with strong automation and cross-functional skills.
Handles customer inquiries via email and live chat with empathy, manages high volume (200 tickets/day), spots trends, creates Jira tickets, and escalates issues. Requires 2+ years digital support experience and Zendesk proficiency in a fast-paced hybrid NYC environment.
Drives post-sales success for enterprise Dialpad customers by managing adoption, conducting business reviews, handling escalations, and ensuring value realization to promote retention and renewal. Requires 8+ years SaaS CS experience with telecom/contact center knowledge and C-level influence.
Leads and scales technical support team for AI Sequencing product, managing KPIs across chat/email/Slack, building AI automations/knowledge base, and driving cross-functional fixes with Eng/PM. Requires 5+ years technical support with 2+ in leadership at B2B SaaS startups.
Senior IT Engineer manages internal IT infrastructure including identity/access management, device management, network security, and SaaS integrations using automation and IaC. Requires deep MacOS expertise, IAM/MDM tools like Okta/JAMF, cloud experience, and strong troubleshooting skills in a hybrid environment.
Serves as technical advisor for post-sales commercial customers, leading onboarding, implementation, optimization of AI code review tool in dev workflows, troubleshooting issues, and driving adoption through trainings and cross-team collaboration. Requires 2+ years customer-facing technical experience and strong dev tools knowledge.
Leads customer support for AI voice agent hardware/software products, building scalable processes, team, and self-service tools from scratch. Partners cross-functionally to drive product improvements using customer insights; requires 5+ years support experience with 2+ in management.
Strategic Customer Success Manager owns success for Fortune 500 enterprise accounts using sustainability platform, driving retention, expansion, and executive relationships while influencing product strategy. Requires 7+ years enterprise SaaS experience with C-suite engagement.
Provides front-line customer support for real estate software platform, resolving inquiries via phone, email, and chat within SLAs. Requires 2+ years experience, strong communication, CRM tools like Salesforce/Intercom, and basic HTML.
Leads highest-level technical escalations for cloud storage support, delivers training, mentors engineers, and advises enterprise customers on best practices using deep expertise in AWS S3, networking, and distributed systems. Requires 10+ years experience and AWS certification.
Leads Discord's Customer Experience team through an AI-powered transformation of global user support, owning strategy, culture, execution, and cross-functional partnerships to enhance efficiency and satisfaction. Requires 10+ years in CX with 5+ years leading large-scale operations at tech companies.
Drives retention, renewals, and growth for enterprise clients by leading onboarding, issue resolution, relationship building, and cross-functional advocacy in a SaaS compliance platform. Requires 5+ years customer-facing experience with 2+ in SaaS CS.
Performs virtual site surveys, installs and configures restaurant POS hardware including networking equipment, troubleshoots issues, trains staff, and ensures site readiness. Requires 2-3 years restaurant/tech support experience and networking expertise.
Leads operational IT service delivery for Corp-ITS team, managing ticket workflows, SLAs, escalations, and automation in JSM. Provides hands-on support, mentors staff, and coordinates cross-functionally with engineering and stakeholders for highly technical users. Requires 5+ years IT experience with scripting and ITIL.
Leads customer onboarding and implementation for AI-powered legal tech SaaS, delivering training, optimizing solutions, tracking metrics, and collaborating cross-functionally. Requires 3+ years in customer success or onboarding with SaaS technical aptitude.
Drives customer onboarding, adoption, and growth through relationship-building, upselling/cross-selling, and usage monitoring for Datadog platform. Requires 5-7 years in customer-facing roles, strong communication, and sales skills.
Medicare Advisor helps low-income users compare and enroll in Medicare/Medicaid plans like D-SNPs via app chat and phone, using AI tools for research and communication. Collaborates with EPD teams to improve app features; requires health insurance licensing.
Manages portfolio of 10-20 enterprise clients for AI search optimization SaaS platform, driving onboarding, adoption, and strategic recommendations to maximize value and retention. Requires 5+ years CS experience at marketing SaaS, AI tool fluency, and enterprise account management expertise.
Provides hands-on IT support for end users, troubleshooting macOS endpoints, managing Microsoft 365/Slack/Zoom tools, handling onboarding/offboarding, and maintaining conference systems in a fast-paced finance tech environment. Requires 2+ years macOS support experience and strong customer service skills.
Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.
Manages portfolio of health and wellness merchant partners through onboarding, activation, co-marketing, performance analysis, and optimization to drive HSA/FSA transaction volume and retention. Requires 3-4+ years in CS/account management, analytical skills, and cross-functional collaboration.
First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.
Manages high-volume Datadog customer accounts to drive adoption, retention, and growth opportunities. Handles support escalations, billing, enablement, and collaborates cross-functionally with 1+ years in customer-facing roles.
Owns customer education academy, producing videos, courses, and enablement content for self-serve learning, internal teams, and partners to drive adoption and reduce support tickets. Requires 3+ years in SaaS education/enablement and LMS experience.
Support Operations Specialist owns tools, workflows, and processes for the support function, building automations with AI and Zapier to improve efficiency, analyzing data for insights, and triaging customer inquiries. Requires 1-2 years in support ops or automation building.
Reviews transactions in real-time to prevent fraud, identifies patterns and account takeovers, handles customer appeals and escalations on the Instacart platform. Requires 1-2+ years in fraud/support, strong communication, and weekend availability.
Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.
Lead a team of 17+ members to drive successful delivery of IT solutions across Rippling’s client base. Oversee end-to-end IT onboarding and deployments, including device management, application provisioning, identity management, and systems integrations.
Leads value realization for strategic CPG clients using Celonis Process Intelligence, translating C-level strategy into operational excellence across supply chain processes like Order-to-Cash and logistics. Requires 15+ years industry experience, technical fluency in ERP systems, and C-suite stakeholder management.
Leads West region Customer Success for healthcare AI SaaS platform, owning NRR, expansion, and retention for enterprise health systems. Builds commercial CS motions, partners with Sales on growth strategies, engages C-suite executives, and develops regional CSM team. Requires 8+ years CS experience, 3+ in leadership.
Technical Engagement Manager works closely with large customers to architect Starburst solutions, drive adoption, and achieve business outcomes. Requires data architecture expertise, SQL proficiency, distributed query engines experience, and strong relationship-building skills. Involves 25% travel.
Handles billing inquiries and resolves complex payment issues for SaaS customers, collaborating with internal teams. Requires 1-4 years SaaS support experience, billing knowledge, bachelor's degree, and residence in Pacific/Mountain timezone.
Leads customer onboarding and training for AI products in housing, delivering in-person and remote sessions, creating educational content, gathering feedback, and liaising with internal teams. Requires 3+ years customer-facing experience and strong communication skills.
Senior Support Engineer troubleshoots complex technical issues in n8n workflows, integrations, and performance for enterprise and community users. Requires 3-5+ years experience with JavaScript, Node.js, Docker, APIs, networking, collaborating with engineering on resolutions.
Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.
Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.
Leads deployment and adoption of AI-native cyber software for Intelligence Community users, mapping mission workflows, training operators, and translating field feedback into product improvements. Requires 5+ years IC cyber operations experience and active TS/SCI with Full Scope Polygraph.
Resolves complex medical billing and insurance cases by reviewing EOBs for CPT/ICD-10 coding accuracy, contacting providers/insurers, and advocating for users. Requires 2+ years in billing/coding and strong communication skills.
IT Systems Engineer evolves corporate IT infrastructure focusing on automation, identity & access management, compliance, and email deliverability using cloud tools like AWS and Okta. Requires 3-5 years experience, programming skills (Python/Ruby), and passion for systems automation in agile environments.
Own and resolve complex medical billing and insurance cases end-to-end for users, advocating with providers and insurers via phone/email/fax. Requires 2+ years in healthcare advocacy or billing, HIPAA knowledge, and flexible EST scheduling.
Provides advanced technical support to external customers for the Viz.ai healthcare AI platform, troubleshooting issues across Linux VMs, AWS infrastructure, networks, and medical imaging systems. Collaborates with IT teams, monitors alerts, and contributes to product improvements via customer feedback.
Handles Tier 1 escalations for healthcare SaaS products, diagnosing software, configuration, and network issues while partnering with higher-tier teams. Requires 2+ years support experience, preferably in behavioral health settings, and strong troubleshooting skills.
Cloud Infrastructure Engineer dedicated to select enterprise customers, owning infrastructure stability, security remediation, release coordination, and technical support in cloud environments like GCP/AWS/Azure. Requires 3+ years in support/DevOps, cloud certifications, and coding in Java/Python.
Provides on-site IT support for internal systems including Google Workspace, JAMF, Intune, and hardware setups. Manages SaaS integrations, access controls, and facility IT for a healthcare AI company, requiring 2+ years experience in regulated industries.
Drives post-sale success for enterprise SaaS clients in marketing technology by owning success plans, renewals, expansions, and cross-functional partnerships. Requires 7+ years client management experience, technical martech knowledge, and strong project skills.
Builds security, IT, and governance foundations for a scaling semiconductor startup, owning change management, permissions, compliance (ITAR, NIST, SOC 2), device lifecycle, and operational risk remediation. Requires 3-7+ years in IT/security operations with hands-on IAM and endpoint expertise.
Handles tactical customer support, onboarding execution, and adoption monitoring for accounting SaaS platform. Requires 3-4+ years accounting experience (Big 4 + tech in-house) with strong problem-solving and communication skills.
Leads a small team of Client Success Managers for emerging markets customers while managing a high-volume portfolio. Drives retention, adoption, and expansion using ChurnZero, Salesforce, AI tools, and scalable engagement programs. Requires 2+ years customer-facing experience and coaching background.
Manages high-value enterprise accounts for Pigment SaaS platform, driving adoption, expansions, and executive relationships. Requires 3+ years SaaS customer success experience and bachelor's degree.
Manages mid-market customer portfolio in APAC, driving retention, renewals, and expansion through strategic account planning, health monitoring, and cross-functional collaboration. Acts as trusted advisor ensuring measurable value and ROI from SaaS compliance solutions.
Builds internal tools and automates operational workflows using Retool and programming to eliminate manual processes, manage identity lifecycles with Okta/Rippling, and optimize SaaS environments. Requires 5+ years in IT/systems engineering with strong automation and cross-functional skills.
Handles customer inquiries via email and live chat with empathy, manages high volume (200 tickets/day), spots trends, creates Jira tickets, and escalates issues. Requires 2+ years digital support experience and Zendesk proficiency in a fast-paced hybrid NYC environment.
Drives post-sales success for enterprise Dialpad customers by managing adoption, conducting business reviews, handling escalations, and ensuring value realization to promote retention and renewal. Requires 8+ years SaaS CS experience with telecom/contact center knowledge and C-level influence.
Leads and scales technical support team for AI Sequencing product, managing KPIs across chat/email/Slack, building AI automations/knowledge base, and driving cross-functional fixes with Eng/PM. Requires 5+ years technical support with 2+ in leadership at B2B SaaS startups.
Senior IT Engineer manages internal IT infrastructure including identity/access management, device management, network security, and SaaS integrations using automation and IaC. Requires deep MacOS expertise, IAM/MDM tools like Okta/JAMF, cloud experience, and strong troubleshooting skills in a hybrid environment.
Serves as technical advisor for post-sales commercial customers, leading onboarding, implementation, optimization of AI code review tool in dev workflows, troubleshooting issues, and driving adoption through trainings and cross-team collaboration. Requires 2+ years customer-facing technical experience and strong dev tools knowledge.
Leads customer support for AI voice agent hardware/software products, building scalable processes, team, and self-service tools from scratch. Partners cross-functionally to drive product improvements using customer insights; requires 5+ years support experience with 2+ in management.
Strategic Customer Success Manager owns success for Fortune 500 enterprise accounts using sustainability platform, driving retention, expansion, and executive relationships while influencing product strategy. Requires 7+ years enterprise SaaS experience with C-suite engagement.
Provides front-line customer support for real estate software platform, resolving inquiries via phone, email, and chat within SLAs. Requires 2+ years experience, strong communication, CRM tools like Salesforce/Intercom, and basic HTML.
Leads highest-level technical escalations for cloud storage support, delivers training, mentors engineers, and advises enterprise customers on best practices using deep expertise in AWS S3, networking, and distributed systems. Requires 10+ years experience and AWS certification.
Leads Discord's Customer Experience team through an AI-powered transformation of global user support, owning strategy, culture, execution, and cross-functional partnerships to enhance efficiency and satisfaction. Requires 10+ years in CX with 5+ years leading large-scale operations at tech companies.
Drives retention, renewals, and growth for enterprise clients by leading onboarding, issue resolution, relationship building, and cross-functional advocacy in a SaaS compliance platform. Requires 5+ years customer-facing experience with 2+ in SaaS CS.
Performs virtual site surveys, installs and configures restaurant POS hardware including networking equipment, troubleshoots issues, trains staff, and ensures site readiness. Requires 2-3 years restaurant/tech support experience and networking expertise.
Leads operational IT service delivery for Corp-ITS team, managing ticket workflows, SLAs, escalations, and automation in JSM. Provides hands-on support, mentors staff, and coordinates cross-functionally with engineering and stakeholders for highly technical users. Requires 5+ years IT experience with scripting and ITIL.
Leads customer onboarding and implementation for AI-powered legal tech SaaS, delivering training, optimizing solutions, tracking metrics, and collaborating cross-functionally. Requires 3+ years in customer success or onboarding with SaaS technical aptitude.
Drives customer onboarding, adoption, and growth through relationship-building, upselling/cross-selling, and usage monitoring for Datadog platform. Requires 5-7 years in customer-facing roles, strong communication, and sales skills.
Medicare Advisor helps low-income users compare and enroll in Medicare/Medicaid plans like D-SNPs via app chat and phone, using AI tools for research and communication. Collaborates with EPD teams to improve app features; requires health insurance licensing.
Manages portfolio of 10-20 enterprise clients for AI search optimization SaaS platform, driving onboarding, adoption, and strategic recommendations to maximize value and retention. Requires 5+ years CS experience at marketing SaaS, AI tool fluency, and enterprise account management expertise.
Provides hands-on IT support for end users, troubleshooting macOS endpoints, managing Microsoft 365/Slack/Zoom tools, handling onboarding/offboarding, and maintaining conference systems in a fast-paced finance tech environment. Requires 2+ years macOS support experience and strong customer service skills.
Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.
Manages portfolio of health and wellness merchant partners through onboarding, activation, co-marketing, performance analysis, and optimization to drive HSA/FSA transaction volume and retention. Requires 3-4+ years in CS/account management, analytical skills, and cross-functional collaboration.
First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.
Manages high-volume Datadog customer accounts to drive adoption, retention, and growth opportunities. Handles support escalations, billing, enablement, and collaborates cross-functionally with 1+ years in customer-facing roles.
Owns customer education academy, producing videos, courses, and enablement content for self-serve learning, internal teams, and partners to drive adoption and reduce support tickets. Requires 3+ years in SaaS education/enablement and LMS experience.
Support Operations Specialist owns tools, workflows, and processes for the support function, building automations with AI and Zapier to improve efficiency, analyzing data for insights, and triaging customer inquiries. Requires 1-2 years in support ops or automation building.
Reviews transactions in real-time to prevent fraud, identifies patterns and account takeovers, handles customer appeals and escalations on the Instacart platform. Requires 1-2+ years in fraud/support, strong communication, and weekend availability.
Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.
Lead a team of 17+ members to drive successful delivery of IT solutions across Rippling’s client base. Oversee end-to-end IT onboarding and deployments, including device management, application provisioning, identity management, and systems integrations.
Leads value realization for strategic CPG clients using Celonis Process Intelligence, translating C-level strategy into operational excellence across supply chain processes like Order-to-Cash and logistics. Requires 15+ years industry experience, technical fluency in ERP systems, and C-suite stakeholder management.
Leads West region Customer Success for healthcare AI SaaS platform, owning NRR, expansion, and retention for enterprise health systems. Builds commercial CS motions, partners with Sales on growth strategies, engages C-suite executives, and develops regional CSM team. Requires 8+ years CS experience, 3+ in leadership.
Technical Engagement Manager works closely with large customers to architect Starburst solutions, drive adoption, and achieve business outcomes. Requires data architecture expertise, SQL proficiency, distributed query engines experience, and strong relationship-building skills. Involves 25% travel.
Handles billing inquiries and resolves complex payment issues for SaaS customers, collaborating with internal teams. Requires 1-4 years SaaS support experience, billing knowledge, bachelor's degree, and residence in Pacific/Mountain timezone.
Leads customer onboarding and training for AI products in housing, delivering in-person and remote sessions, creating educational content, gathering feedback, and liaising with internal teams. Requires 3+ years customer-facing experience and strong communication skills.
Senior Support Engineer troubleshoots complex technical issues in n8n workflows, integrations, and performance for enterprise and community users. Requires 3-5+ years experience with JavaScript, Node.js, Docker, APIs, networking, collaborating with engineering on resolutions.
Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.