Leads and develops a regional technical support organization in India, resolving complex SaaS and data-platform customer issues while improving operations and customer adoption. Requires 15+ years in technology, 6+ years managing technical support engineers, and hands-on cloud and troubleshooting expertise.

Provides high-touch technical support for strategic customers by resolving complex Apache Spark and data engineering issues, managing critical cases, and coordinating with internal teams. Requires at least three years of data engineering and application development experience plus strong customer communication and troubleshooting skills.

Provides hands-on internal IT support, manages the complete hardware and device lifecycle, and supports events and security initiatives. The role requires 2–4 years of IT support, systems administration, or technical operations experience, plus strong macOS or Linux troubleshooting skills.

Leads the global developer success organization, building scalable technical support operations, escalation discipline, quality systems, and engineering enablement for a deeply technical B2B product. The role requires 12+ years of technical customer-facing experience and 5+ years leading support or customer-facing engineering teams.

Leads a senior Premier Support team serving complex enterprise accounts, owning people development, performance, escalations, SLAs, and operational scale. Requires 2+ years of people management and 4+ years in enterprise support, technical account management, or customer success.

The IT Operations Engineer builds integrations and automations across enterprise IT and business systems, administers platforms, and improves reliability, availability, and disaster recovery. The role requires 3+ years of enterprise IT or systems engineering experience, coding ability in Python or Bash, API expertise, and a bachelor's degree or equivalent experience.

Advises Canadian legal teams on integrating Harvey’s AI platform into research, drafting, diligence, and compliance workflows. The role requires a qualified lawyer with at least three years of experience, strong executive presence, and excellent presentation and customer-engagement skills.

Leads onboarding, implementation, training, and adoption for Bamboo Health’s Behavioral Health network, partnering with providers and state agencies to grow utilization and retention. Requires 5+ years of relevant experience, healthcare or behavioral health familiarity, and strong stakeholder and project management skills.

Own technical customer support by troubleshooting product and account issues, writing actionable bug reports, and partnering with Engineering and Product. The role also builds scalable support systems, reporting, knowledge resources, and AI-assisted workflows for enterprise customers.

Own value realization, adoption, renewals, and expansion for enterprise customers using Harvey’s AI platform. The role requires 3–4+ years in customer-owning technology or SaaS roles, strategic planning, executive engagement, and the ability to drive measurable customer outcomes.

Leads strategic customer success engagements across the Nordics and Benelux, driving adoption, value realization, expansion, renewals, and risk mitigation. The role requires strong executive communication, customer organization mapping, data-driven account health management, and collaboration with account teams and partners.

Provides hands-on IT support at Ramp’s San Francisco office while administering core SaaS applications, identity workflows, hardware, licenses, and integrations. Requires at least four years of technical experience spanning enterprise deskside support and SaaS administration.

Provides technical support for cloud security customers in Japanese and English, troubleshooting issues across code, Linux, Kubernetes, networking, and cloud environments. The role also develops scalable support automations and requires at least five years of customer-facing technical experience.

Serves as the technical escalation point for complex API, provisioning, and connectivity issues, while mentoring Tier 1 support and translating root causes for customers and internal teams. Requires strong troubleshooting, communication, and operational ownership skills.

Own the end-to-end success and health of a portfolio of private fund manager clients, serving as a trusted advisor and coordinating with legal delivery, sales, marketing, and operations. Requires 5+ years in Customer Success or Account Management, strong commercial judgment, communication, and client relationship skills.

Provides post-sales technical support for the Fortanix platform, including deployments, troubleshooting, issue reproduction, and customer escalations. Requires 5+ years in a support organization and hands-on experience with Linux, containers, scripting, and cloud HSM/KMS technologies.

Supports external users, troubleshoots issues, and improves operational processes and product communication. The role requires customer-facing operations experience, strong communication and problem-solving skills, and comfort with cross-functional, in-office work.

Own strategic enterprise customer relationships for a B2B SaaS platform, driving expansion, retention, executive engagement, and account strategy. The role requires 6+ years in customer-facing SaaS roles and demonstrated success managing complex strategic accounts.

Leads a systems engineering team responsible for identity, endpoint management, ITSM, SaaS procurement, and enterprise AI infrastructure. Requires 8+ years in IT or systems engineering and 3+ years managing and developing engineers.

Provides advanced technical support and advisory services to major GitLab customers, troubleshooting Linux, GitLab, CI/CD, and infrastructure issues while coordinating cross-functional resolutions and creating reusable support content.

Leads a distributed team of Customer Success Managers responsible for customer adoption, account health, renewals, and executive relationships. The role requires experience managing teams and scaling customer success practices, strong operational and strategic skills, and fluent German.

Serves as a senior post-sales strategic and technical advisor to complex Enterprise and Government customers in Singapore, driving GitLab adoption, platform maturity, retention, and expansion. Requires experience with executive engagements, enterprise architecture, CI/CD, cloud platforms, and DevSecOps transformation.

Provides technical support for Self-managed and SaaS customers by troubleshooting Linux systems, investigating logs and code, reproducing bugs, and collaborating with engineering and product teams. The role requires customer-facing case management, scripting, Git, CI/CD, and DevOps experience.

Troubleshoots complex customer issues across self-managed and SaaS GitLab environments using Linux systems, logs, code, and support tooling. The role also contributes fixes, documentation, automation, cross-functional collaboration, and on-call support.

Provides technical support for Self-managed and SaaS customers, troubleshooting Linux systems, logs, code, and complex GitLab implementations. The role also contributes bug fixes, documentation, support processes, cross-functional collaboration, and rotating weekday/weekend coverage.

Build consultative relationships with key customers, guiding GitLab adoption, retention, growth, and business outcomes. The role requires customer success or post-sales experience, strong technical and project management skills, DevSecOps knowledge, and fluent German.

Own activation and early growth for partner-referred customers by managing strategic partner relationships, delivering enablement, and scaling onboarding. The role requires at least three years of relevant experience, strong project management and communication skills, and the ability to exceed performance targets.

Own activation and early growth for partner-referred customers while building Ramp’s Partner Success program and implementation motion. The role requires at least five years of Partner Success experience, strong partner operations and project management skills, and the ability to collaborate with product and engineering teams.

Owns OpenLoop’s highest-value enterprise relationships, driving retention, expansion, adoption, renewals, and executive-level program delivery. The role requires 8–12+ years of enterprise Customer Success or Account Management experience, commercial depth, integration fluency, and experience building scalable CS operating models.

Own post-sale customer relationships, adoption, renewals, and expansion for industrial accounts while translating engineering and manufacturing outcomes into measurable business value. Requires an engineering degree, 8+ years of technical and client-facing experience, and strong executive communication skills.

Owns the performance, maintenance, support, and event production of workplace AV systems across an office. The role requires 5+ years of hands-on AV experience, strong troubleshooting and documentation skills, and the ability to support stakeholders, vendors, and live events independently.

Provides empathetic, solutions-focused support to Clients, Taskers, and Partners across email, chat, messaging, and phone channels. The role requires at least one year of customer service experience plus fluency in English and Spanish.

Owns high-volume onboarding and activation of micro-SMB/MM customers to full Ramp adoption within 60 days using scalable motions. Requires 5+ years B2B SaaS customer success, executive presence, data-driven decisions, and cross-functional collaboration.

Drives onboarding, activation, and growth for self-service SMB customers at scale, owning high-volume accounts to ensure quick Ramp adoption. Requires 3+ years in sales/customer success/product ops with strong project management.

Leads strategic customer relationships and large-scale AI-driven process transformation programs for logistics and transportation clients. The role requires 12+ years of relevant experience, executive engagement, change-management expertise, and native-level German proficiency.

Leads strategic customer relationships and large-scale, AI-driven process transformation programs for logistics and transportation clients. The role requires 12+ years of relevant experience, executive communication and consulting expertise, transformation and change-management experience, and native-level German.

Leads strategic customer relationships and large-scale transformation programs for logistics and transportation clients, driving Celonis adoption, measurable value realization, executive alignment, and customer advocacy. Requires 12+ years of relevant experience and native-level German proficiency.

The Senior Value Engineer drives adoption, value realization, and customer success across a portfolio of accounts through scalable programs, partner orchestration, and AI-enabled portfolio management. The role requires 3–5 years of post-sales program experience, strong stakeholder skills, technical fluency, and native-level German.

Leads scalable customer and partner engagement for a portfolio of accounts, driving adoption, value realization, renewals, and expansion through AI-enabled account management. Requires 3–5 years of post-sales program experience, strong stakeholder skills, technical fluency, and native-level German.

Drives adoption, value realization, and customer success across a portfolio through scalable programs, partner orchestration, AI-enabled operations, and executive stakeholder engagement. Requires 3–5 years of post-sales or programmatic experience, strong technical and AI fluency, and native-level German.

Drives scalable customer engagement, adoption, and value realization across a portfolio of accounts while coordinating customers, partners, and internal technical teams. Requires 3–5 years of post-sales program execution, strong stakeholder management, AI fluency, and native-level German.

Provides advanced internal IT support, endpoint and access administration, onboarding/offboarding, troubleshooting, documentation, and process improvement. Requires deep macOS and Windows expertise plus experience with identity, collaboration, MDM, networking, and asset-management platforms.

Serves as the technical leader for complex Enterprise accounts, overseeing integrations, migrations, troubleshooting, and optimization initiatives. The role requires 5+ years in customer-facing technical work, strong project leadership, and expertise connecting technical decisions to customer outcomes.

Own customer onboarding, relationship-building, and account growth for an AI sales coaching platform. Drive NRR through data-driven storytelling and in-person client engagement.

Consults with customers on reporting, data management, workflow optimization, and platform adoption while coordinating cross-functional implementation projects. Requires 3+ years of SaaS experience in customer success, consulting, implementation, or support.

Own end-to-end onboarding, adoption, expansion, and retention for specialty practices using a healthcare platform. The role requires hands-on experience with provider organizations, clinical workflows, specialty medications, and strong operational and relationship-management skills.

Own strategic enterprise customer relationships for an AI-powered K-12 SaaS platform, driving adoption, retention, expansion, and measurable student outcomes. The role requires 5+ years of consultative technology or customer success experience, strong analytics, and executive stakeholder management.

Manages strategic enterprise customer relationships, driving adoption, retention, renewals, and account growth through payments insights, business reviews, and technical product guidance. Requires 10+ years of client-facing enterprise relationship management experience and 3+ years in payments or fintech.

Manages enterprise IT systems, SaaS applications, identity and access workflows, devices, networks, and security initiatives. The role requires 8+ years of IT administration experience, strong IAM and MDM expertise, macOS and Jira administration skills, and workflow automation ability.

Provides frontline technical support by troubleshooting customer networking, device, Linux, and backend-service issues. The role requires strong networking fundamentals, customer communication, structured problem-solving, and a bachelor’s degree, with onsite collaboration in Sunnyvale.