AV Operations Specialist

Responsibilities

Site Ownership & Room Health

• Serve as the AV owner for the office, accountable for the health, readiness, and performance of every room and event space.
• Execute preventative maintenance programs and recurring room sweeps on a defined cadence.
• Maintain accurate inventory of room systems, peripherals, wireless microphones, cameras, portable production gear, spares, and replacement cycles.
• Coordinate AV scope for office moves, room reconfigurations, and new-space readiness with Workplace and AV Engineering.
• Maintain room documentation, as-builts, and site-specific support information.

Support Operations

• Triage, prioritize, resolve, and escalate AV support requests with clear diagnostic context.
• Participate in the regional AV on-call rotation during local business hours.
• Isolate faults to a point in the signal chain rather than relying on reboots and cable swaps.
• Drive recurring issues to root cause and surface platform- or design-level fixes to AV Engineering.
• Contribute to runbooks, standard operating procedures, and knowledge-base documentation.

Event Support & Production

• Provide technical coverage for live and hybrid events, executive presentations, team meetings, all-hands, and company-wide broadcasts.
• Operate event production systems, including audio consoles, video switchers, camera systems, playback, and streaming encoders.
• Conduct pre-event walkthroughs, rehearsals, source checks, gear staging, and failover planning.
• Translate stakeholder requirements into equipment and staffing plans that meet service-level expectations.
• Turn one-off events into repeatable standards, runbooks, templates, and gear lists.

Vendor Direction & Cross-functional Partnership

• Direct AV integrators, contractors, and event labor on site while holding them to scope, SLAs, and quality standards.
• Partner with Workplace, Events, and IT on lead times, expectations, and readiness.
• Provide regional feedback to AV Engineering on failures, gaps, and standards.
• Communicate status, risk, and resolution clearly to non-technical stakeholders.

Requirements

• 5+ years of hands-on experience in AV operations, workplace technology, or technical event support.
• Experience owning a standing AV estate and being accountable for room performance over time.
• Working fluency across room systems, event audio, video, camera, and streaming technologies.
• Ability to diagnose technical problems, prioritize independently, and work as the sole AV person in a building.
• Ability to create checklists, intake processes, maintenance cadences, and documentation.
• Strong front-facing communication skills with executives, event producers, and other stakeholders.
• End-to-end ownership of recurring issue resolution.
• Bachelor’s degree or equivalent combination of education, training, and experience; relevant field of study demonstrated through coursework, training, or professional experience.
• Occasional evening and early-morning coverage around major events.
• Approximately 2–4 weeks of annual travel may be expected.

Nice-to-haves

• Q-SYS DSP platforms.
• Logitech CollabOS and Sync.
• Google Meet hardware and Zoom Rooms.
• Enterprise room system administration.
• Preventative maintenance and room-sweep programs across distributed room fleets.
• Blackmagic ATEM, Ross Carbonite, or NewTek TriCaster.
• Yamaha DM7 or CL/QL digital audio mixing consoles.
• Shure wireless systems.
• PTZ camera systems and multi-camera workflows.
• Jira and participation in an on-call rotation.
• Coordination of AV contractors, integrators, and event labor.
• CTS certification or equivalent demonstrated capability.

Compensation & Benefits

• Annual salary: $230,000–$285,000 USD.
• Based in the San Francisco or New York office.
• Expected to work in the office 5 days per week.
• Visa sponsorship may be available.