Solutions Support Engineer, Cloud Security & AI
Provides technical support for cloud security customers in Japanese and English, troubleshooting issues across code, Linux, Kubernetes, networking, and cloud environments. The role also develops scalable support automations and requires at least five years of customer-facing technical experience.
About the job
Responsibilities
- Provide a strong technical customer support experience for the Wiz product.
- Own, troubleshoot, and resolve customer technical issues using collaboration, troubleshooting best practices, and transparency across teams.
- Identify cases requiring technical or strategic escalation.
- Create, maintain, and coordinate incident-management requests with product or engineering teams.
- Design and implement scalable support solutions through automation.
- Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
Requirements
- Fluency in Japanese and business-level English.
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- 2+ years of experience with cloud technologies, including Azure, AWS, or Google Cloud.
- Experience reading or debugging code in one or more of Java, Python, Shell, JavaScript, or JSON.
- Proficiency with command-line tools and Linux operating system environments.
- Experience with Kubernetes, system virtualization, on-premises or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, and local and cloud storage.
Nice-to-haves
- Experience with DevOps technologies.
- Familiarity with REST APIs or GraphQL.
- Knowledge of basic web technologies, including HTTP, HTML, and DNS.
- Understanding of networking fundamentals, including TCP/IP, routing, VPNs, VLANs, peering, and load balancing.
- Understanding of relational databases.
- Familiarity with security frameworks or tools.
- Excellent organizational and project management skills.
- Fast learning ability, natural curiosity, and enthusiasm for technology.
Skills
Azure, AWS, GCP, Java, Python, Shell, JavaScript, JSON, Linux, Kubernetes, REST APIs, GraphQL, Networking, Relational Databases, DevOps
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