Guide enterprise and startup customers through technical onboarding, go-live, and optimization on Vercel/Next.js. Deliver implementation best practices, troubleshoot production issues, and create scalable documentation and playbooks.
Manages client relationships for polling tools, acting as primary advocate, handling onboarding, documentation, feedback, and bridging technical teams with non-technical stakeholders in progressive politics. Requires 3-4 years experience, polling familiarity, and strong communication skills.
Leads deployment and adoption of AI-native cyber software for Intelligence Community users, mapping mission workflows, training operators, and translating field feedback into product improvements. Requires 5+ years IC cyber operations experience and active TS/SCI with Full Scope Polygraph.
Drives post-sale success for enterprise SaaS clients in marketing technology by owning success plans, renewals, expansions, and cross-functional partnerships. Requires 7+ years client management experience, technical martech knowledge, and strong project skills.
Handles tactical customer support, onboarding execution, and adoption monitoring for accounting SaaS platform. Requires 3-4+ years accounting experience (Big 4 + tech in-house) with strong problem-solving and communication skills.
Leads a small team of Client Success Managers for emerging markets customers while managing a high-volume portfolio. Drives retention, adoption, and expansion using ChurnZero, Salesforce, AI tools, and scalable engagement programs. Requires 2+ years customer-facing experience and coaching background.
Manages high-value enterprise accounts for Pigment SaaS platform, driving adoption, expansions, and executive relationships. Requires 3+ years SaaS customer success experience and bachelor's degree.
Manages mid-market customer portfolio in APAC, driving retention, renewals, and expansion through strategic account planning, health monitoring, and cross-functional collaboration. Acts as trusted advisor ensuring measurable value and ROI from SaaS compliance solutions.
Drives post-sales success for enterprise Dialpad customers by managing adoption, conducting business reviews, handling escalations, and ensuring value realization to promote retention and renewal. Requires 8+ years SaaS CS experience with telecom/contact center knowledge and C-level influence.
Leads customer support for AI voice agent hardware/software products, building scalable processes, team, and self-service tools from scratch. Partners cross-functionally to drive product improvements using customer insights; requires 5+ years support experience with 2+ in management.
Strategic Customer Success Manager owns success for Fortune 500 enterprise accounts using sustainability platform, driving retention, expansion, and executive relationships while influencing product strategy. Requires 7+ years enterprise SaaS experience with C-suite engagement.
Leads Discord's Customer Experience team through an AI-powered transformation of global user support, owning strategy, culture, execution, and cross-functional partnerships to enhance efficiency and satisfaction. Requires 10+ years in CX with 5+ years leading large-scale operations at tech companies.
Drives retention, renewals, and growth for enterprise clients by leading onboarding, issue resolution, relationship building, and cross-functional advocacy in a SaaS compliance platform. Requires 5+ years customer-facing experience with 2+ in SaaS CS.
Leads customer onboarding and implementation for AI-powered legal tech SaaS, delivering training, optimizing solutions, tracking metrics, and collaborating cross-functionally. Requires 3+ years in customer success or onboarding with SaaS technical aptitude.
Drives customer onboarding, adoption, and growth through relationship-building, upselling/cross-selling, and usage monitoring for Datadog platform. Requires 5-7 years in customer-facing roles, strong communication, and sales skills.
Medicare Advisor helps low-income users compare and enroll in Medicare/Medicaid plans like D-SNPs via app chat and phone, using AI tools for research and communication. Collaborates with EPD teams to improve app features; requires health insurance licensing.
Manages portfolio of 10-20 enterprise clients for AI search optimization SaaS platform, driving onboarding, adoption, and strategic recommendations to maximize value and retention. Requires 5+ years CS experience at marketing SaaS, AI tool fluency, and enterprise account management expertise.
Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.
Manages portfolio of health and wellness merchant partners through onboarding, activation, co-marketing, performance analysis, and optimization to drive HSA/FSA transaction volume and retention. Requires 3-4+ years in CS/account management, analytical skills, and cross-functional collaboration.
First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.
Manages high-volume Datadog customer accounts to drive adoption, retention, and growth opportunities. Handles support escalations, billing, enablement, and collaborates cross-functionally with 1+ years in customer-facing roles.
Owns customer education academy, producing videos, courses, and enablement content for self-serve learning, internal teams, and partners to drive adoption and reduce support tickets. Requires 3+ years in SaaS education/enablement and LMS experience.
Leads value realization for strategic CPG clients using Celonis Process Intelligence, translating C-level strategy into operational excellence across supply chain processes like Order-to-Cash and logistics. Requires 15+ years industry experience, technical fluency in ERP systems, and C-suite stakeholder management.
Leads West region Customer Success for healthcare AI SaaS platform, owning NRR, expansion, and retention for enterprise health systems. Builds commercial CS motions, partners with Sales on growth strategies, engages C-suite executives, and develops regional CSM team. Requires 8+ years CS experience, 3+ in leadership.
Technical Engagement Manager works closely with large customers to architect Starburst solutions, drive adoption, and achieve business outcomes. Requires data architecture expertise, SQL proficiency, distributed query engines experience, and strong relationship-building skills. Involves 25% travel.
Leads customer onboarding and training for AI products in housing, delivering in-person and remote sessions, creating educational content, gathering feedback, and liaising with internal teams. Requires 3+ years customer-facing experience and strong communication skills.
Owns post-sale technical relationships for SaaS customers in cybersecurity, leading onboarding, implementation, adoption, and value realization. Drives ROI through integrations, training, escalations, and feedback to product teams; requires 3-5 years customer-facing technical experience.
Serves as primary technical owner for strategic enterprise AI infrastructure customers, managing compute, networking, storage, and facilities for large-scale GPU deployments. Requires 5+ years customer-facing experience with deep GPU/HPC expertise and observability tools.
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry's monitoring platform. Collaborates with sales and engineering to meet technical/business goals, requiring strong DevOps knowledge and 5+ years customer-facing experience.
Manages client success, product implementations, and relationships for West Coast private capital clients at a fintech firm. Requires 2-4 years in professional services like consulting or sales engineering, superb communication, and Microsoft Office expertise.
Manages commercial customer relationships for an AI code review platform, driving adoption, renewals, and expansions while acting as product expert and internal advocate. Requires 3+ years in customer success, technical fluency in dev tools, and sales methodologies.
Leads Customer Success and Technical Support teams to drive adoption, retention, and expansion for enterprise PostgreSQL platform customers. Builds scalable operating models, acts as voice of customer to Product/Engineering, and leverages AI for team productivity.
Leads a team of Technical Account Managers and Enablement Managers, providing technical guidance, training, and best practices to ensure customer success with Datadog products. Requires 5+ years in customer-facing technical roles, people management experience, and knowledge of infrastructure monitoring.
Post-sales lead for Enterprise customers, driving onboarding, adoption, renewals, and expansions while managing issues and advocating internally. Requires 5+ years in customer-facing roles with security/DevOps domain knowledge and technical expertise in cloud/containers.
Drives adoption and value realization for enterprise DataHub customers by owning account portfolios, guiding onboarding and troubleshooting, and building executive relationships. Requires 3+ years client-facing experience and familiarity with data stack tools like dbt, Snowflake.
Handle inbound inquiries from employer plan sponsors via email and phone, resolve issues using company tools, manage client expectations, and collaborate cross-functionally for resolutions in a hybrid office setting. Requires strong customer service, multitasking, and proficiency in office productivity tools.
Leads building and scaling customer support for AI banking platform, handling escalations, hiring team, implementing AI-native workflows and tools to ensure banker success and high CSAT. Requires 8+ years support experience with 5+ in management at B2B SaaS/fintech.
Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.
Manages portfolio of advertising partners on OpenAI's platform, guiding onboarding, campaign launches, performance analysis, and growth strategies. Requires 3+ years in digital ads, account management, or adtech with SQL and data analysis skills.
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, presents to senior officers, and provides technical training. Requires 3+ years software experience, programming proficiency (C#/Python/C++), Secret clearance, and onsite work at Ft. Bragg.
Founding Customer Success Lead building and leading the CS function, managing enterprise accounts to drive adoption, expansion, and renewals while hiring and developing a team. Requires experience owning high-value accounts and strong commercial instincts; full-time in-office NYC.
Designs, deploys, and optimizes AI agents for enterprise customers' GTM workflows post-sale. Collaborates with sales teams and engineers, analyzes performance with SQL, and drives AI adoption. Requires 4+ years in product management, consulting, or GTM operations with technical fluency.
Proactively engages small business customers via outbound outreach, product demos, and feedback synthesis to maximize platform value. Leads cross-functional projects, leverages AI for efficiency, and advocates for product improvements in a dynamic environment.
Guides families through senior in-home care decisions via consultations, coordinates service starts and ongoing care adjustments, and drives conversion and retention. Requires 1+ years client-facing experience, field travel in Santa Rosa/Sonoma area, and CRM proficiency.
Lead clients through full implementation from contract to steady state, managing onboarding, training, go-live support, and handoff to CS while building strong customer relationships.
Manages end-to-end lifecycle of childcare providers in Ohio, from onboarding to growth, providing coaching on business operations, compliance, marketing, and platform adoption. Requires 3+ years in customer success or consulting, with regular regional travel.
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
Leads post-sale lifecycle for government and enterprise customers, owning complex implementations, building scalable customer success playbooks and teams, and driving adoption, retention, and expansion. Requires 8-12+ years in B2B SaaS post-sales with program management expertise.
Provides real-time support and troubleshooting for government agency customers using GovWell platform, optimizes workflows, builds relationships, and feeds insights to product team. Requires 3+ years client-facing experience in high-ownership NYC hybrid role with travel.
Guide enterprise and startup customers through technical onboarding, go-live, and optimization on Vercel/Next.js. Deliver implementation best practices, troubleshoot production issues, and create scalable documentation and playbooks.
Manages client relationships for polling tools, acting as primary advocate, handling onboarding, documentation, feedback, and bridging technical teams with non-technical stakeholders in progressive politics. Requires 3-4 years experience, polling familiarity, and strong communication skills.
Leads deployment and adoption of AI-native cyber software for Intelligence Community users, mapping mission workflows, training operators, and translating field feedback into product improvements. Requires 5+ years IC cyber operations experience and active TS/SCI with Full Scope Polygraph.
Drives post-sale success for enterprise SaaS clients in marketing technology by owning success plans, renewals, expansions, and cross-functional partnerships. Requires 7+ years client management experience, technical martech knowledge, and strong project skills.
Handles tactical customer support, onboarding execution, and adoption monitoring for accounting SaaS platform. Requires 3-4+ years accounting experience (Big 4 + tech in-house) with strong problem-solving and communication skills.
Leads a small team of Client Success Managers for emerging markets customers while managing a high-volume portfolio. Drives retention, adoption, and expansion using ChurnZero, Salesforce, AI tools, and scalable engagement programs. Requires 2+ years customer-facing experience and coaching background.
Manages high-value enterprise accounts for Pigment SaaS platform, driving adoption, expansions, and executive relationships. Requires 3+ years SaaS customer success experience and bachelor's degree.
Manages mid-market customer portfolio in APAC, driving retention, renewals, and expansion through strategic account planning, health monitoring, and cross-functional collaboration. Acts as trusted advisor ensuring measurable value and ROI from SaaS compliance solutions.
Drives post-sales success for enterprise Dialpad customers by managing adoption, conducting business reviews, handling escalations, and ensuring value realization to promote retention and renewal. Requires 8+ years SaaS CS experience with telecom/contact center knowledge and C-level influence.
Leads customer support for AI voice agent hardware/software products, building scalable processes, team, and self-service tools from scratch. Partners cross-functionally to drive product improvements using customer insights; requires 5+ years support experience with 2+ in management.
Strategic Customer Success Manager owns success for Fortune 500 enterprise accounts using sustainability platform, driving retention, expansion, and executive relationships while influencing product strategy. Requires 7+ years enterprise SaaS experience with C-suite engagement.
Leads Discord's Customer Experience team through an AI-powered transformation of global user support, owning strategy, culture, execution, and cross-functional partnerships to enhance efficiency and satisfaction. Requires 10+ years in CX with 5+ years leading large-scale operations at tech companies.
Drives retention, renewals, and growth for enterprise clients by leading onboarding, issue resolution, relationship building, and cross-functional advocacy in a SaaS compliance platform. Requires 5+ years customer-facing experience with 2+ in SaaS CS.
Leads customer onboarding and implementation for AI-powered legal tech SaaS, delivering training, optimizing solutions, tracking metrics, and collaborating cross-functionally. Requires 3+ years in customer success or onboarding with SaaS technical aptitude.
Drives customer onboarding, adoption, and growth through relationship-building, upselling/cross-selling, and usage monitoring for Datadog platform. Requires 5-7 years in customer-facing roles, strong communication, and sales skills.
Medicare Advisor helps low-income users compare and enroll in Medicare/Medicaid plans like D-SNPs via app chat and phone, using AI tools for research and communication. Collaborates with EPD teams to improve app features; requires health insurance licensing.
Manages portfolio of 10-20 enterprise clients for AI search optimization SaaS platform, driving onboarding, adoption, and strategic recommendations to maximize value and retention. Requires 5+ years CS experience at marketing SaaS, AI tool fluency, and enterprise account management expertise.
Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.
Manages portfolio of health and wellness merchant partners through onboarding, activation, co-marketing, performance analysis, and optimization to drive HSA/FSA transaction volume and retention. Requires 3-4+ years in CS/account management, analytical skills, and cross-functional collaboration.
First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.
Manages high-volume Datadog customer accounts to drive adoption, retention, and growth opportunities. Handles support escalations, billing, enablement, and collaborates cross-functionally with 1+ years in customer-facing roles.
Owns customer education academy, producing videos, courses, and enablement content for self-serve learning, internal teams, and partners to drive adoption and reduce support tickets. Requires 3+ years in SaaS education/enablement and LMS experience.
Leads value realization for strategic CPG clients using Celonis Process Intelligence, translating C-level strategy into operational excellence across supply chain processes like Order-to-Cash and logistics. Requires 15+ years industry experience, technical fluency in ERP systems, and C-suite stakeholder management.
Leads West region Customer Success for healthcare AI SaaS platform, owning NRR, expansion, and retention for enterprise health systems. Builds commercial CS motions, partners with Sales on growth strategies, engages C-suite executives, and develops regional CSM team. Requires 8+ years CS experience, 3+ in leadership.
Technical Engagement Manager works closely with large customers to architect Starburst solutions, drive adoption, and achieve business outcomes. Requires data architecture expertise, SQL proficiency, distributed query engines experience, and strong relationship-building skills. Involves 25% travel.
Leads customer onboarding and training for AI products in housing, delivering in-person and remote sessions, creating educational content, gathering feedback, and liaising with internal teams. Requires 3+ years customer-facing experience and strong communication skills.
Owns post-sale technical relationships for SaaS customers in cybersecurity, leading onboarding, implementation, adoption, and value realization. Drives ROI through integrations, training, escalations, and feedback to product teams; requires 3-5 years customer-facing technical experience.
Serves as primary technical owner for strategic enterprise AI infrastructure customers, managing compute, networking, storage, and facilities for large-scale GPU deployments. Requires 5+ years customer-facing experience with deep GPU/HPC expertise and observability tools.
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry's monitoring platform. Collaborates with sales and engineering to meet technical/business goals, requiring strong DevOps knowledge and 5+ years customer-facing experience.
Manages client success, product implementations, and relationships for West Coast private capital clients at a fintech firm. Requires 2-4 years in professional services like consulting or sales engineering, superb communication, and Microsoft Office expertise.
Manages commercial customer relationships for an AI code review platform, driving adoption, renewals, and expansions while acting as product expert and internal advocate. Requires 3+ years in customer success, technical fluency in dev tools, and sales methodologies.
Leads Customer Success and Technical Support teams to drive adoption, retention, and expansion for enterprise PostgreSQL platform customers. Builds scalable operating models, acts as voice of customer to Product/Engineering, and leverages AI for team productivity.
Leads a team of Technical Account Managers and Enablement Managers, providing technical guidance, training, and best practices to ensure customer success with Datadog products. Requires 5+ years in customer-facing technical roles, people management experience, and knowledge of infrastructure monitoring.
Post-sales lead for Enterprise customers, driving onboarding, adoption, renewals, and expansions while managing issues and advocating internally. Requires 5+ years in customer-facing roles with security/DevOps domain knowledge and technical expertise in cloud/containers.
Drives adoption and value realization for enterprise DataHub customers by owning account portfolios, guiding onboarding and troubleshooting, and building executive relationships. Requires 3+ years client-facing experience and familiarity with data stack tools like dbt, Snowflake.
Handle inbound inquiries from employer plan sponsors via email and phone, resolve issues using company tools, manage client expectations, and collaborate cross-functionally for resolutions in a hybrid office setting. Requires strong customer service, multitasking, and proficiency in office productivity tools.
Leads building and scaling customer support for AI banking platform, handling escalations, hiring team, implementing AI-native workflows and tools to ensure banker success and high CSAT. Requires 8+ years support experience with 5+ in management at B2B SaaS/fintech.
Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.
Manages portfolio of advertising partners on OpenAI's platform, guiding onboarding, campaign launches, performance analysis, and growth strategies. Requires 3+ years in digital ads, account management, or adtech with SQL and data analysis skills.
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, presents to senior officers, and provides technical training. Requires 3+ years software experience, programming proficiency (C#/Python/C++), Secret clearance, and onsite work at Ft. Bragg.
Founding Customer Success Lead building and leading the CS function, managing enterprise accounts to drive adoption, expansion, and renewals while hiring and developing a team. Requires experience owning high-value accounts and strong commercial instincts; full-time in-office NYC.
Designs, deploys, and optimizes AI agents for enterprise customers' GTM workflows post-sale. Collaborates with sales teams and engineers, analyzes performance with SQL, and drives AI adoption. Requires 4+ years in product management, consulting, or GTM operations with technical fluency.
Proactively engages small business customers via outbound outreach, product demos, and feedback synthesis to maximize platform value. Leads cross-functional projects, leverages AI for efficiency, and advocates for product improvements in a dynamic environment.
Guides families through senior in-home care decisions via consultations, coordinates service starts and ongoing care adjustments, and drives conversion and retention. Requires 1+ years client-facing experience, field travel in Santa Rosa/Sonoma area, and CRM proficiency.
Lead clients through full implementation from contract to steady state, managing onboarding, training, go-live support, and handoff to CS while building strong customer relationships.
Manages end-to-end lifecycle of childcare providers in Ohio, from onboarding to growth, providing coaching on business operations, compliance, marketing, and platform adoption. Requires 3+ years in customer success or consulting, with regular regional travel.
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
Leads post-sale lifecycle for government and enterprise customers, owning complex implementations, building scalable customer success playbooks and teams, and driving adoption, retention, and expansion. Requires 8-12+ years in B2B SaaS post-sales with program management expertise.
Provides real-time support and troubleshooting for government agency customers using GovWell platform, optimizes workflows, builds relationships, and feeds insights to product team. Requires 3+ years client-facing experience in high-ownership NYC hybrid role with travel.