Partner Success Associate

Responsibilities

• Support existing and newly contracted clients, focusing on Pennsylvania and Delaware operators.
• Deliver in-person and virtual presentations to leasing agents, property managers, and brokers during onboarding.
• Train clients on the platform and provide customer support by phone, email, and in person.
• Monitor the B2C referral pipeline and support B2B clients as their residents consider the company's services.
• Facilitate deal closing by checking in with leasing offices.
• Partner with Account Executives and Account Managers to strategize on accounts.
• Meet or exceed assigned monthly quotas and KPIs.
• Collect customer feedback on product, process, and pricing changes and monitor their impact.
• Maintain accurate, timely activity records in HubSpot.
• Conduct site visits with partner buildings across Pennsylvania and Delaware, with a focus on Philadelphia.
• Support local in-person events.
• Visit the New York City headquarters every other month for 2–3 days; company-paid travel and accommodations are provided.

Requirements

• 2+ years of experience in a training or account management role.
• Strong presentation skills for large and small groups.
• Strong networking skills and the ability to connect with clients at events and on site.
• Self-starter who can solve problems, take initiative, and respond quickly to client inquiries.
• Organized, able to work with urgency, and comfortable navigating shifting priorities and client requests.
• Based in Philadelphia and familiar with Pennsylvania multifamily real estate.

Nice to Have

• Experience with HubSpot or another CRM.
• 2+ years of experience in the multifamily industry.
• Prior experience in leasing, property management, or brokerage.

Compensation and Benefits

• Base salary: $70,000–$80,000 annually.
• On-target earnings: $120,000–$140,000 in the first year.
• Medical, dental, and vision insurance beginning on day one.
• Health savings account with employer contribution.
• Flexible spending accounts for healthcare, dependent care, and commuting.
• Generous paid time off and paid holidays.
• Flexible working hours.
• 401(k).
• Paid parental leave.
• Company-sponsored short- and long-term disability.