Customer Success Engineer, Spanish Speaking

Responsibilities

• Partner with Customer Success Managers to translate business objectives into technical implementation paths.
• Unblock customers with setup issues and complex architectural challenges while identifying patterns and building reusable solutions.
• Conduct technical discovery across customer technology stacks and design production-ready implementation paths.
• Build reusable technical guides, templates, scripts, automation tools, and reference implementations.
• Capture customer challenges, propose interim solutions, and document product gaps for roadmap discussions.
• Design pragmatic workarounds, custom scripts, and integrations when out-of-the-box functionality is insufficient.

Requirements

• 6–8+ years of experience in a technical customer-facing role.
• A portfolio of built technical solutions.
• Strong foundation in Computer Science or Engineering, or equivalent real-world experience.
• Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages.
• Deep understanding of APIs, developer workflows, and modern DevOps practices.
• Ability to scope ambiguous problems and deliver working solutions quickly.
• Experience building scalable technical collateral, including scripts, templates, and automation tools.
• Comfort engaging individual developers and enterprise architects.
• Fluent in Spanish.
• Familiarity with Postman and the broader developer toolchain, including GitHub, AWS, Azure, and other pipelines.
• Understanding of how enterprises build and ship software.

Compensation & Benefits

• Pay-on-performance philosophy.
• Flexible schedule.
• Full medical coverage.
• Flexible paid time off.
• Wellness reimbursement.
• Monthly lunch stipend.
• Wellness programs, team-building events, and donation matching.
• Roles based in London require working in the office five days per week.