Program Manager, Scale Onboarding
Own scalable onboarding programs for a high volume of commercial customers, partnering with sales, marketing, and operations to drive adoption and successful outcomes. The role requires 4+ years of experience, strong organization, and customer-facing program management skills.
About the job
Responsibilities
- Own and manage scale customer onboarding programs supporting a high volume of commercial customers.
- Partner closely with sales, marketing, and enablement teams to develop and promote the program within the organization.
- Guide customer goals and drive a high volume of customers toward onboarding closeout.
- Partner with Marketing, Operations, and Sales to build and optimize scalable customer programs.
- Report on metrics and customer feedback to assess onboarding impact and identify customer initiatives and product opportunities.
- Develop content and enablement resources for customer training and education to accelerate product adoption.
- Consult on product and industry best practices as a trusted advisor across a high-volume customer portfolio, inspiring new product use cases.
Requirements
- 4+ years of relevant work experience, ideally in B2B SaaS.
- Experience managing customers through onboarding or implementation of technical products.
- Experience working with many customers simultaneously and driving successful outcomes across multiple programs.
- Strong time-management and organizational skills.
- Comfort speaking with customers across different personas, functions, and seniority levels.
- Experience building and leading large-scale customer webinars in collaboration with marketing teams.
Nice to Have
- Experience using or working with Figma or other UX/UI products.
- Ability to adapt to new technologies and learn quickly.
- Ability to thrive in a constantly evolving and growing environment.
Additional Information
- Full-time role based in London.
- In-person onboarding is required if hired.
Skills
B2B SaaS, Customer Onboarding, Customer Implementation, Project Management, Time Management, Customer Webinars, Marketing Collaboration, Customer Education, Product Adoption, Ux/Ui
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