Customer Success Engineer, French Speaking

Responsibilities

• Partner with Customer Success Managers to translate business objectives into technical implementation paths.
• Unblock customers across basic setup issues and complex architectural challenges.
• Identify recurring customer problems and build reusable solutions that prevent them at scale.
• Conduct technical discovery, understand customer technology stacks, and design production-ready implementation paths.
• Create scalable technical collateral, including guides, templates, scripts, automation tools, and reference implementations.
• Capture customer challenges, propose interim solutions, and document product gaps for roadmap discussions.
• Design pragmatic workarounds, custom scripts, and integrations when out-of-the-box functionality is insufficient.
• Engage with individual developers and enterprise architects.

Requirements

• 6–8+ years of experience in a technical customer-facing role.
• A portfolio of built technical solutions.
• Strong foundation in computer science or engineering, demonstrated through a degree or equivalent practical experience.
• Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with another modern scripting language.
• Deep understanding of APIs, developer workflows, and modern DevOps practices.
• Ability to scope ambiguous problems and deliver working solutions quickly.
• Experience building scalable technical collateral, scripts, templates, or automation tools.
• Comfort using Postman and familiarity with the broader developer toolchain.
• Fluent in French.
• Understanding of how enterprises build and ship software.

Benefits and Compensation

• Pay-on-performance philosophy.
• Flexible schedule.
• Full medical coverage.
• Flexible paid time off.
• Wellness reimbursement.
• Monthly lunch stipend.
• Wellness programs.
• Team-building events.
• Donation-matching program.