Customer Success Engineer, German Speaking
Provides hands-on technical solutioning for enterprise customers, partnering with Customer Success Managers to architect integrations, workflows, and reusable implementation assets. Requires 6–8+ years in a technical customer-facing role, strong API and DevOps knowledge, scripting experience, and fluency in German.
About the job
Responsibilities
- Partner with Customer Success Managers to translate business objectives into technical implementation paths.
- Unblock customers through setup guidance, architectural solutioning, integrations, workarounds, and custom scripts.
- Identify recurring customer challenges and create reusable solutions that scale across the enterprise customer base.
- Conduct technical discovery across customer technology stacks and design production-ready implementation paths.
- Build reusable technical guides, templates, scripts, automation tools, and reference implementations.
- Capture customer challenges, propose interim solutions, and document product gaps for roadmap discussions.
- Engage with individual developers and enterprise architects.
Requirements
- 6–8+ years of experience in a technical customer-facing role.
- A portfolio of built technical solutions.
- Strong foundation in computer science or engineering, or equivalent real-world experience.
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with another modern scripting language.
- Deep understanding of APIs, developer workflows, and modern DevOps practices.
- Ability to scope ambiguous problems and deliver working solutions quickly.
- Experience creating scalable technical collateral, including scripts, templates, and automation tools.
- Fluency in German.
- Comfort using Postman and familiarity with the broader developer toolchain.
- Understanding of how enterprises build and ship software.
Benefits and Compensation
- Pay-on-performance philosophy.
- Flexible schedule.
- Full medical coverage.
- Flexible paid time off.
- Wellness reimbursement.
- Monthly lunch stipend.
- Wellness programs.
- Team-building events.
- Donation-matching program.
Work Arrangement
- In-office five days per week for roles based in the London hub.
Skills
JavaScript, Node.js, TypeScript, APIs, DevOps, Postman, GitHub, AWS, Azure, Automation
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