Customer Success Engineer
This customer-facing engineer designs and implements technical solutions for enterprise customers, partnering with Customer Success Managers and turning individual solutions into reusable assets. The role requires 6–8+ years of technical experience, strong API and DevOps knowledge, scripting ability, and French fluency.
About the job
Responsibilities
- Partner with Customer Success Managers to determine technical implementation paths for customer business objectives.
- Unblock customers facing setup issues and complex architectural challenges, while identifying patterns and building reusable solutions.
- Conduct technical discovery across customer technology stacks and design deployable implementation paths.
- Architect workflows within Postman, guide integrations, and create pragmatic workarounds when needed.
- Build reusable technical guides, templates, scripts, automation tools, and reference implementations.
- Capture customer challenges, propose interim solutions, and document product gaps for roadmap discussions.
- Engage with individual developers and enterprise architects.
Requirements
- 6–8+ years of experience in a technical customer-facing role.
- Strong foundation in Computer Science or Engineering, or equivalent real-world experience.
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with another modern scripting language.
- Deep understanding of APIs, developer workflows, and modern DevOps practices.
- Ability to scope ambiguous problems and deliver working solutions quickly.
- Experience building scalable technical collateral, including scripts, templates, and automation tools.
- Comfort using Postman and familiarity with the broader developer toolchain.
- Familiarity with GitHub, AWS, Azure, and other software delivery pipelines.
- Understanding of how enterprises build and ship software.
- Bilingual French-speaking ability.
Compensation & Benefits
- Pay-on-performance philosophy.
- Flexible schedule.
- Comprehensive medical coverage.
- Flexible paid time off.
- Wellness reimbursement.
- Monthly lunch stipend.
- Wellness programs, team-building events, and donation matching.
Skills
JavaScript, Node.js, TypeScript, APIs, DevOps, Postman, GitHub, AWS, Azure, Automation, Integrations
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