Engagement Manager, Global Public Sector

Responsibilities

• Identify high-value use cases for custom LLMs that Scale can build within government entities.
• Partner with clients to understand pressing problems and determine how Scale can help.
• Manage long-term client health by identifying and preempting risks or concerns.
• Serve as the main point of contact for client questions, issues, and concerns, triaging as needed.
• Collaborate with operational and engineering execution teams to track delivery and timelines.
• Review, track, and improve operational performance through continuous improvement.
• Brainstorm with research institutions building Arabic LLMs about how Scale can support them and what they should consider testing.
• Partner with organizations seeking to train and educate people on AI, AI safety, and related topics.
• Establish customer and prospect relationships and identify opportunities for custom AI applications.
• Oversee execution, ensuring timelines are met or communicated effectively.

Requirements

• 7+ years of total work experience, including consulting or technical program management experience in industry.
• Experience at a consulting firm or leading technology company.
• Proven track record in B2B client-facing roles and expanding client relationships.
• Ability to understand APIs and the machine learning training lifecycle.
• Strong cross-functional collaboration skills.
• Excellent verbal and written communication skills.
• Structured, analytics-driven problem-solving experience.
• Demonstrated diligence and organization across multiple workstreams.
• Action-oriented mindset balancing creative problem-solving with delivery.
• Analytical, planning, and process improvement capabilities.
• Proficiency in reading, writing, and speaking Arabic.