AprilNew York, NYSupports strategic wealth management and enterprise clients through account management, client meetings, project coordination, and cross-functional execution. The role requires 2–5 years of customer-facing experience, strong organization and communication skills, and the ability to grow into independently managing enterprise accounts.
Drive product adoption, retention, and growth for strategic ZoomInfo customers by building trusted advisor relationships, delivering business reviews, monitoring utilization, mitigating churn risk, and ensuring customers achieve full business value from the platform. Requires 2+ years in customer success or account management with mid-market/enterprise SaaS accounts.
Bridge technical EDI/enrollment knowledge with efficient support workflows for a healthcare SaaS company's Client Success team. Provide hands-on EDI help desk support (80%), represent topics in client calls, optimize processes, audit for AI opportunities, and liaise with engineering; requires rehab clinician experience and analytical mindset.
Startup Customer Success Manager supporting early-stage customers with independent onboarding via materials, webinars, and documentation. Owns a pooled book of customers for ongoing email/calls, drives retention best practices, and leads key projects on a complex recruiting SaaS platform. Requires 2+ years customer-facing experience with complex products.
Client Care Advisor guiding families through senior care decisions via consultative sales, needs assessments, service onboarding, and ongoing relationship management/reassessments to drive conversions, satisfaction, and retention. Requires 1+ years consultative client-facing experience, strong outcomes ownership, and ~75% field travel in the SF area.
Manages post-sales relationships and end-to-end campaign execution for SMB clients in TV/CTV advertising. Requires 2+ years in client services, experience with digital/programmatic platforms, and focus on performance metrics like CPA, CAC, ROAS.