Senior Jira Systems Administrator responsible for architecting, maintaining, securing, and automating Cloudflare's Atlassian Data Center environment using Groovy/ScriptRunner. Requires 3+ years Jira admin experience in on-prem and cloud migration, deep infrastructure knowledge, and production uptime focus.

Leads Harvey’s academic partnerships with law schools across the UK, EMEA, and APAC, managing outreach, onboarding, training, ambassador programs, and curriculum integrations. The role requires legal or academic-program experience, strong relationship management, organizational ability, and a London base with international travel.

Provides phone-based support for restaurant POS software, payment devices, and peripherals, troubleshooting client issues and escalating complex cases. The role requires fluent Polish, strong English, basic networking knowledge, and availability for a hybrid night shift in Kraków.

Provides advanced technical support to enterprise developers by debugging complex SaaS, SDK, and observability issues. The role also engineers AI-enabled support automation using coding, systems expertise, APIs, and LLM orchestration.

Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.

Provide technical support to campground and resort staff using Campspot reservation software via phone, email, and remote demos. Requires availability for evening/weekend shifts including summer peak season, strong communication, and customer service skills.

Supports developers building with LiveKit by diagnosing and fixing issues, writing sample or production code, improving documentation, and guiding customers through successful deployments. Requires production software engineering, debugging, communication, and customer-focused problem-solving skills.

Build and operate IT automation, identity lifecycle (Okta), and internal AI/self-service tools while providing end-user support, vendor/SaaS management, and compliance support (SOC 2, PCI, GDPR) at a fintech startup. Requires 3+ years IT/automation experience, Python/JavaScript scripting, and hands-on modern SaaS/endpoint stack familiarity.

Leads and scales an enterprise Customer Success organization, driving adoption, retention, expansion, and measurable value for sophisticated clients. Requires 8+ years in customer-facing success or account management, including 3+ years leading enterprise CS teams.

The Client Success Manager will manage employer-partner relationships, lead customer support, and build scalable operational processes for a remote financial health company. The role requires at least four years of client-facing experience, relevant fintech or HR technology expertise, strong communication, and analytical problem-solving skills.

Own enterprise customer relationships for an AI infrastructure platform, combining technical partnership on training and inference workloads with renewals, expansion, capacity planning, and incident coordination. Requires 3–6 years in customer success, technical account management, solutions engineering, or an adjacent infrastructure role.

Administers and optimizes Salesforce and related GTM systems, including configuration, automation, data quality, access management, testing, documentation, and user support. Requires 2–4+ years of Salesforce administration experience and Salesforce Administrator Certification.

Technical Support Engineer building an autonomous AI-powered resolution engine for Sentry's observability platform. Debug complex SDK and distributed systems issues for elite developers while engineering agentic tooling, LLM orchestration, and feedback loops to product teams. 4+ years experience required with strong coding and systems depth.

Supervises a Helpdesk team, ensuring timely ticket resolution, SLA adherence, staff development, and high-quality internal IT support. Requires experience administering Okta, Google Workspace, Macintosh and Windows environments, troubleshooting hardware, networking, and VoIP systems.

Leads Lovable’s end-to-end Customer Experience function, combining enterprise success, support operations, social support, and agentic AI infrastructure. The role requires 10+ years of experience, CX leadership, commercial accountability, technical depth, and strong cross-functional collaboration.

Provides customer-facing technical support for production SaaS systems, investigating frontend, backend, API, and data issues while collaborating with engineering teams on fixes and root-cause analysis. Requires a bachelor's degree, strong JavaScript or TypeScript and SQL fundamentals, and eligibility to work and undergo security vetting in the UK.

Leads a global team of implementation managers responsible for customer onboarding and launches for an Employer of Record product. Requires SaaS implementation, global employee onboarding, people management, project management, and stakeholder coordination experience.

Post-sales technical advisor for education institutions, driving AI adoption, deployment, use case identification, and value realization with OpenAI's platform. Requires 8+ years in technical customer success or consulting roles with deep GenAI and integration expertise.

Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.

Support users of Kalshi's prediction market platform by responding to inquiries, troubleshooting issues, and educating on trading mechanics. Identify patterns, improve support processes and documentation, and provide feedback to Product and Engineering teams. Requires 2+ years in customer support or operations, strong communication, and problem-solving skills.

Senior Customer Success Manager owning strategic relationships with AI-native customers running production inference workloads on Crusoe's cloud platform. Provide technical guidance on model deployment, optimization, Kubernetes, GPU utilization, and observability while driving adoption, performance, and roadmap influence.

Lead and scale the SMB Customer Success team at Nooks.ai. Hire, coach, and develop CSMs managing high-volume portfolios; own scaled playbooks, KPIs (GRR/NRR), data-driven retention/expansion, and player-coach quota while providing product feedback.

Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.

Provide end-user IT support and administration for a hardware engineering and R&D team. Manage SaaS applications, hardware/software assets, Okta, Google Workspace, MDM for mixed OS fleet, AV systems, and on-prem infrastructure in a fast-paced onsite environment.

IT Engineer responsible for implementing, operating, and securing IT systems including SaaS platforms, endpoints, and networks with a strong security focus. Requires 5-10 years experience in IT/security engineering, hands-on expertise with tools like Okta, JAMF, and endpoint protection, plus a security-first mindset.

Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.

The Customer Success Engineer will lead technical adoption, enablement, and expansion for strategic APAC customers, partnering with developers and executives throughout the customer lifecycle. The role requires 7–10+ years of technically focused customer success, technical account management, or sales engineering experience in API-driven technology.

Leads a managed services consulting team supporting life sciences customers, combining people management, customer success, service delivery oversight, and operational improvement. The role requires life sciences expertise, experience managing consultants, and the ability to oversee multiple client engagements.

Own frontline customer support for Polymarket's prediction market platform, resolving tickets and live chats while using insights to improve AI tooling, processes, automation, and the product. Requires 1+ years customer-facing experience, data comfort, and collaboration with engineering teams.

Lead and build the Customer Success function for a healthcare data platform startup, focusing on enterprise Value-based Care customers. Own revenue growth through retention, expansion, KPIs, and cross-functional collaboration while building and managing a team.

Guide luxury real estate clients through website onboarding and launch as primary point of contact. Manage high-volume projects, run client calls, translate vision to internal teams, and ensure timely delivery with exceptional service. 0-2 years experience in client operations or implementation required.

Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring the team; requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.

Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.

Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.

Manages Corporate and Enterprise customer relationships in Germany, driving adoption, business value, renewals, and expansion for a SaaS platform. The role combines strategic customer advisory, commercial ownership, implementation oversight, analytics, and community development.

This role drives product adoption and expansion among self-serve SaaS customers through consultative engagement, premium-feature trials, and strategic upselling. It requires 1–2 years of customer-facing experience, strong communication skills, and the ability to build processes in a growing function.

Own customer adoption, value realization, renewals, retention, and expansion for a mid-market portfolio across EMEA. The role requires 3–4+ years in customer-owning SaaS roles, commercial negotiation experience, and a track record against revenue or retention targets.

Lead Anyscale's Customer Engineering team to deliver technical support for production AI workloads on their Ray-based platform. Partner with Product and Engineering to drive improvements from customer feedback while scaling operational excellence, automation, and self-service.

Own the self-directed investor experience at USVC, serving as primary point of contact for retail investors from KYC through reinvestments. Manage support operations, build automations and self-serve content, maintain CRM accuracy, and escalate issues to Product, Compliance, and Marketing in a regulated fintech environment.

Senior Support Operations Manager serving as strategic advisor to Support Leadership. Own data insights, AI/automation strategy, planning/forecasting, performance infrastructure, and cross-functional initiatives to improve customer experience and team KPIs.

Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.

Owns value realization for enterprise customers by integrating an AI platform into legal and professional-services workflows, driving adoption, renewals, and expansion. The role requires 3–4+ years in customer-facing technology or SaaS roles and strong executive, project-management, and stakeholder-influence skills.

Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.

Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.

Senior Associate supporting plan sponsors and advisors with retirement plan administration, client inquiries, issue resolution, and cross-functional collaboration to deliver high-quality customer service. Requires strong problem-solving, organization, and proficiency with office tools.

Lead and scale the Customer Success team for Enterprise and Mid-Market segments at a real estate fintech company. Own retention, expansion, and team development while building scalable processes, playbooks, and health scoring frameworks in a high-growth environment.

Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.

Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.

Lead strategy and execution for Brex's AI-powered customer experience platform. Own CX AI roadmap, internal agent-assist and QA automation tools, performance metrics, and cross-functional partnerships with Product and Engineering to scale automation while improving customer outcomes. Requires 4+ years CX/AI ops experience and 1+ years managing teams.

Salesforce Developer responsible for designing, developing, and integrating custom solutions on the Salesforce platform using Apex, LWC, and APIs. Requires 2+ years of hands-on Salesforce development experience and proficiency with modern development tools and best practices.