Leads IT operations by managing endpoint reliability, security, and scalability for identity and infrastructure systems. Handles Tier 2/3 incidents, automates resolutions, troubleshoots Apple devices and tools like Okta and Google Workspace, and mentors team members. Requires 5-7 years in IT ops supporting technical teams.
Manages strategic customer relationships in fintech banking, handling onboarding, expansion, and advocacy while partnering cross-functionally to drive growth and inform product strategy. Requires 5+ years experience, strong project management, and critical thinking in ambiguous environments.
Leads high-performing customer support team across tiers, scales AI-powered "support as product" for B2B, manages outsourcing and incidents. Requires support leadership, product mindset, AI experience, operational rigor, and tech fluency with tools like Zendesk.
Respond to user support cases, debug complex API issues, and provide high-touch support for AI products. Partner with engineers to resolve issues at scale and drive support process improvements.
Drives AI adoption and scales Claude product usage for strategic enterprise accounts, building relationships, optimizing consumption, and maximizing ROI as a trusted advisor to global tech leaders.
Optimize customer success strategy, processes, and systems for retention and expansion. Partner with leadership using data analytics to drive operational excellence and actionable insights in a SaaS environment.
Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.
Senior Technical Services Engineer provides weekend support for MongoDB cloud customers, troubleshooting Atlas deployments, advising on best practices, and collaborating with engineering teams. Requires 5+ years experience in cloud providers, Linux, databases, and strong diagnostics.
Strategic advisor and main contact for MongoDB customers, driving success through best practices, issue resolution, executive reviews, and cross-functional collaboration. Requires 7+ years in customer success with technical aptitude.
Leads high-visibility incident responses, resolves complex technical issues in HPC infrastructure, conducts post-incident reviews for resiliency, and supports customers with troubleshooting, optimization, and training. Requires 3-5+ years customer-facing experience and expertise in Linux, Kubernetes, and networking.
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in enterprise SaaS support and public clouds (AWS/GCP/Azure).
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in SaaS support, public clouds, and programming.
Leads technical delivery team building and deploying AI agents for enterprise customers, managing end-to-end executions, scaling operations, and influencing product roadmap. Requires 10+ years in technical customer-facing roles and 5+ years people management.
Leads AI transformation for Fortune 100 accounts by building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting with strong change management and executive presence.
Technical architect partnering with Customer Success Managers to solve enterprise customer challenges at scale using Postman workflows, integrations, and custom solutions. Requires 6+ years in customer-facing technical roles, strong CS/Engineering foundation, and expertise in JavaScript, APIs, and DevOps.
Owns high-volume onboarding and activation of micro-SMB/MM customers to full Ramp adoption within 60 days using scalable motions. Requires 5+ years B2B SaaS customer success, executive presence, data-driven decisions, and cross-functional collaboration.
Drives post-sales success for OpenAI's government customers by leading technical deployments, adoption, training on API, ChatGPT Enterprise, custom GPTs/Agents, and measuring business impact. Requires 8+ years in technical customer-facing roles and hands-on AI expertise.
Technical Support Engineer troubleshoots complex API integrations, debugs issues with HRIS/ATS/payroll systems, and collaborates with engineering on fixes. Requires strong coding skills in TypeScript/Node.js, debugging expertise, and clear communication for customer support.
Leads onboarding and implementation for small to mid-sized commercial accounts in an AI-native identity security platform, handling technical configurations, integrations, training, and project management to drive quick value realization and adoption.
Serve as the primary contact for law firm customers, managing relationships, onboarding, support, and driving adoption/upsell in an early-stage AI startup. Build CS processes from scratch with 0-3 years customer-facing experience.
Leads customer support team in B2B SaaS environment, managing operations, SLAs, escalations, and KPIs while partnering with Product and Engineering to improve customer experience. Requires 6+ years support experience with 2+ years people management and technical fluency in SaaS tools.
Manages customer success to drive retention and expansion for seafood delivery and restaurant business. Focuses on vital growth responsibilities including client relationships and satisfaction.
Provides advanced technical support for Sentry users, troubleshoots SDKs and bugs, and owns AI agents for scalable support including training, RAG optimization, and human-in-the-loop flows. Requires 4+ years experience, coding proficiency in Python/JS/Ruby, and AI literacy.
Provides high-touch technical support and solutions for Databricks' largest customers using deep expertise in Apache Spark, ML/AI, and data technologies. Troubleshoots complex issues, builds POCs, and collaborates onsite with teams; requires 8+ years experience.
Troubleshoot technical issues for fintech platform users, provide first-line support, maintain knowledge libraries, and refine AI agents in a fast-paced startup. Requires 3-5 years support experience, strong problem-solving, and fintech interest.
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry platform. Collaborates with sales and engineering teams, requiring 5+ years customer-facing experience and strong technical background in DevOps and SDLC.
Lead the Commercial Applications team managing SaaS, collaboration tools, and ServiceNow platforms. Define roadmap for cloud migration, automation, and AI adoption. Requires 7+ years in enterprise applications and 4+ years people management.
Leads high-volume customer migrations, manages offshore teams, provides technical support for post-sales accounts, and builds operational infrastructure including CRM systems and dashboards. Requires strong web tech proficiency (HTML/CSS/JS/Git) and B2B SaaS onboarding experience.
Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.
Leads a team of Account Coordinators to manage client service delivery for cybersecurity compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution from onboarding to audit completion. Requires 5+ years in customer service/account management, preferably as a people manager in B2B SaaS or consulting.
Leads a team of Account Coordinators to manage client service delivery for compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution, client satisfaction, and process improvements. Requires 5+ years in customer service/success with people management experience in B2B SaaS or consulting.
Technical Support Analyst troubleshoots complex issues with invoicing, payments, and integrations like NetSuite, QuickBooks, and Stripe for SaaS customers. Requires 3-5 years experience in support, technical aptitude, and strong problem-solving in fast-paced fintech environment.
Provides onsite/remote technical support and troubleshooting for Skydio's autonomous drone hardware, software, and cloud systems to commercial/government customers in Southwest US. Requires 3+ years UAS experience, networking expertise, and up to 30% regional travel.
Senior Business Systems Analyst supporting wholesale and B2B channel growth by managing ERP, supply chain, and operational systems. Requires 4+ years in business systems or ERP roles and strong cross-functional project leadership.
Manages client relationships, drives platform adoption, handles onboarding, threat alerts, and identity theft resolutions for cybersecurity platform. Requires 2+ years in customer success or IT help desk with strong communication skills.
Manage strategic relationships with 3-4 enterprise Key Accounts as a trusted advisor, driving satisfaction, retention, and growth through quarterly onsite meetings, product adoption, and executive-level engagement.
Leads a team of Customer Success Managers while managing a personal book of business, driving onboarding, activation, retention, and expansion for fleet and fuel card customers. Requires 5+ years in CS or account management with 2+ years managing teams, player-coach experience, and data fluency.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization. Requires 8+ years in technical customer-facing roles with deep OpenAI product expertise and hands-on coding skills.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization of AI products like API, ChatGPT Enterprise, and Codex. Requires 8+ years in technical customer-facing roles with hands-on AI integration expertise.
Provide technical support to Datadog's Premier Customers via tickets, chat, and calls, reproduce issues across 600+ integrations, and drive product improvements. Requires 2+ years in SaaS technical support, Linux knowledge, and programming experience.
Drive strategy, processes, and data insights for Customer Success to optimize retention, revenue growth, and customer health. Partner with leadership on operations, reporting, and cross-functional alignment in a fast-growth SaaS environment.
Owns post-sale relationships with clinical research sites, leading implementation, onboarding, adoption, renewals, and expansions. Drives measurable outcomes, builds stakeholder trust from clinicians to C-suite, and collaborates with Product/Engineering on roadmap priorities. Requires 2+ years in Success, Account Management, or similar.
Owns end-to-end execution of AI agent builds for enterprise customers, configuring agents, validating integrations, and collaborating with stakeholders to deliver scalable solutions. Requires 5+ years in technical customer-facing roles with strong coding and API skills.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization. Requires 8+ years in technical customer-facing roles with deep OpenAI product expertise and hands-on coding skills.
Manages client success for rehab therapy businesses using B2B SaaS EMR software, providing training, support, onboarding, and upselling premium features post-go-live. Requires outpatient physical therapy clinic experience, clinical background, and strong technical/software passion.
Manages portfolio of mid-market Film & Television clients post-onboarding, driving feature adoption, account growth, retention, and compliant payroll processing in collaboration with cross-functional teams. Requires 3+ years in FTV finance, payroll, or production with strong consultative sales skills.
Manages post-sales for upmarket SaaS customers in central region, handling onboarding, renewals, expansions, and compliance guidance using Vanta's security platform. Requires 4+ years Customer Success experience, C-level relationship building, and security knowledge.
Leads implementation and onboarding of Ramp's platform for strategic enterprise customers, acting as a project manager and consultant to drive product utilization and revenue. Requires 10+ years in B2B implementation or customer success with strong project management skills.
Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.
Leads IT operations by managing endpoint reliability, security, and scalability for identity and infrastructure systems. Handles Tier 2/3 incidents, automates resolutions, troubleshoots Apple devices and tools like Okta and Google Workspace, and mentors team members. Requires 5-7 years in IT ops supporting technical teams.
Manages strategic customer relationships in fintech banking, handling onboarding, expansion, and advocacy while partnering cross-functionally to drive growth and inform product strategy. Requires 5+ years experience, strong project management, and critical thinking in ambiguous environments.
Leads high-performing customer support team across tiers, scales AI-powered "support as product" for B2B, manages outsourcing and incidents. Requires support leadership, product mindset, AI experience, operational rigor, and tech fluency with tools like Zendesk.
Respond to user support cases, debug complex API issues, and provide high-touch support for AI products. Partner with engineers to resolve issues at scale and drive support process improvements.
Drives AI adoption and scales Claude product usage for strategic enterprise accounts, building relationships, optimizing consumption, and maximizing ROI as a trusted advisor to global tech leaders.
Optimize customer success strategy, processes, and systems for retention and expansion. Partner with leadership using data analytics to drive operational excellence and actionable insights in a SaaS environment.
Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.
Senior Technical Services Engineer provides weekend support for MongoDB cloud customers, troubleshooting Atlas deployments, advising on best practices, and collaborating with engineering teams. Requires 5+ years experience in cloud providers, Linux, databases, and strong diagnostics.
Strategic advisor and main contact for MongoDB customers, driving success through best practices, issue resolution, executive reviews, and cross-functional collaboration. Requires 7+ years in customer success with technical aptitude.
Leads high-visibility incident responses, resolves complex technical issues in HPC infrastructure, conducts post-incident reviews for resiliency, and supports customers with troubleshooting, optimization, and training. Requires 3-5+ years customer-facing experience and expertise in Linux, Kubernetes, and networking.
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in enterprise SaaS support and public clouds (AWS/GCP/Azure).
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in SaaS support, public clouds, and programming.
Leads technical delivery team building and deploying AI agents for enterprise customers, managing end-to-end executions, scaling operations, and influencing product roadmap. Requires 10+ years in technical customer-facing roles and 5+ years people management.
Leads AI transformation for Fortune 100 accounts by building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting with strong change management and executive presence.
Technical architect partnering with Customer Success Managers to solve enterprise customer challenges at scale using Postman workflows, integrations, and custom solutions. Requires 6+ years in customer-facing technical roles, strong CS/Engineering foundation, and expertise in JavaScript, APIs, and DevOps.
Owns high-volume onboarding and activation of micro-SMB/MM customers to full Ramp adoption within 60 days using scalable motions. Requires 5+ years B2B SaaS customer success, executive presence, data-driven decisions, and cross-functional collaboration.
Drives post-sales success for OpenAI's government customers by leading technical deployments, adoption, training on API, ChatGPT Enterprise, custom GPTs/Agents, and measuring business impact. Requires 8+ years in technical customer-facing roles and hands-on AI expertise.
Technical Support Engineer troubleshoots complex API integrations, debugs issues with HRIS/ATS/payroll systems, and collaborates with engineering on fixes. Requires strong coding skills in TypeScript/Node.js, debugging expertise, and clear communication for customer support.
Leads onboarding and implementation for small to mid-sized commercial accounts in an AI-native identity security platform, handling technical configurations, integrations, training, and project management to drive quick value realization and adoption.
Serve as the primary contact for law firm customers, managing relationships, onboarding, support, and driving adoption/upsell in an early-stage AI startup. Build CS processes from scratch with 0-3 years customer-facing experience.
Leads customer support team in B2B SaaS environment, managing operations, SLAs, escalations, and KPIs while partnering with Product and Engineering to improve customer experience. Requires 6+ years support experience with 2+ years people management and technical fluency in SaaS tools.
Manages customer success to drive retention and expansion for seafood delivery and restaurant business. Focuses on vital growth responsibilities including client relationships and satisfaction.
Provides advanced technical support for Sentry users, troubleshoots SDKs and bugs, and owns AI agents for scalable support including training, RAG optimization, and human-in-the-loop flows. Requires 4+ years experience, coding proficiency in Python/JS/Ruby, and AI literacy.
Provides high-touch technical support and solutions for Databricks' largest customers using deep expertise in Apache Spark, ML/AI, and data technologies. Troubleshoots complex issues, builds POCs, and collaborates onsite with teams; requires 8+ years experience.
Troubleshoot technical issues for fintech platform users, provide first-line support, maintain knowledge libraries, and refine AI agents in a fast-paced startup. Requires 3-5 years support experience, strong problem-solving, and fintech interest.
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry platform. Collaborates with sales and engineering teams, requiring 5+ years customer-facing experience and strong technical background in DevOps and SDLC.
Lead the Commercial Applications team managing SaaS, collaboration tools, and ServiceNow platforms. Define roadmap for cloud migration, automation, and AI adoption. Requires 7+ years in enterprise applications and 4+ years people management.
Leads high-volume customer migrations, manages offshore teams, provides technical support for post-sales accounts, and builds operational infrastructure including CRM systems and dashboards. Requires strong web tech proficiency (HTML/CSS/JS/Git) and B2B SaaS onboarding experience.
Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.
Leads a team of Account Coordinators to manage client service delivery for cybersecurity compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution from onboarding to audit completion. Requires 5+ years in customer service/account management, preferably as a people manager in B2B SaaS or consulting.
Leads a team of Account Coordinators to manage client service delivery for compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution, client satisfaction, and process improvements. Requires 5+ years in customer service/success with people management experience in B2B SaaS or consulting.
Technical Support Analyst troubleshoots complex issues with invoicing, payments, and integrations like NetSuite, QuickBooks, and Stripe for SaaS customers. Requires 3-5 years experience in support, technical aptitude, and strong problem-solving in fast-paced fintech environment.
Provides onsite/remote technical support and troubleshooting for Skydio's autonomous drone hardware, software, and cloud systems to commercial/government customers in Southwest US. Requires 3+ years UAS experience, networking expertise, and up to 30% regional travel.
Senior Business Systems Analyst supporting wholesale and B2B channel growth by managing ERP, supply chain, and operational systems. Requires 4+ years in business systems or ERP roles and strong cross-functional project leadership.
Manages client relationships, drives platform adoption, handles onboarding, threat alerts, and identity theft resolutions for cybersecurity platform. Requires 2+ years in customer success or IT help desk with strong communication skills.
Manage strategic relationships with 3-4 enterprise Key Accounts as a trusted advisor, driving satisfaction, retention, and growth through quarterly onsite meetings, product adoption, and executive-level engagement.
Leads a team of Customer Success Managers while managing a personal book of business, driving onboarding, activation, retention, and expansion for fleet and fuel card customers. Requires 5+ years in CS or account management with 2+ years managing teams, player-coach experience, and data fluency.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization. Requires 8+ years in technical customer-facing roles with deep OpenAI product expertise and hands-on coding skills.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization of AI products like API, ChatGPT Enterprise, and Codex. Requires 8+ years in technical customer-facing roles with hands-on AI integration expertise.
Provide technical support to Datadog's Premier Customers via tickets, chat, and calls, reproduce issues across 600+ integrations, and drive product improvements. Requires 2+ years in SaaS technical support, Linux knowledge, and programming experience.
Drive strategy, processes, and data insights for Customer Success to optimize retention, revenue growth, and customer health. Partner with leadership on operations, reporting, and cross-functional alignment in a fast-growth SaaS environment.
Owns post-sale relationships with clinical research sites, leading implementation, onboarding, adoption, renewals, and expansions. Drives measurable outcomes, builds stakeholder trust from clinicians to C-suite, and collaborates with Product/Engineering on roadmap priorities. Requires 2+ years in Success, Account Management, or similar.
Owns end-to-end execution of AI agent builds for enterprise customers, configuring agents, validating integrations, and collaborating with stakeholders to deliver scalable solutions. Requires 5+ years in technical customer-facing roles with strong coding and API skills.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization. Requires 8+ years in technical customer-facing roles with deep OpenAI product expertise and hands-on coding skills.
Manages client success for rehab therapy businesses using B2B SaaS EMR software, providing training, support, onboarding, and upselling premium features post-go-live. Requires outpatient physical therapy clinic experience, clinical background, and strong technical/software passion.
Manages portfolio of mid-market Film & Television clients post-onboarding, driving feature adoption, account growth, retention, and compliant payroll processing in collaboration with cross-functional teams. Requires 3+ years in FTV finance, payroll, or production with strong consultative sales skills.
Manages post-sales for upmarket SaaS customers in central region, handling onboarding, renewals, expansions, and compliance guidance using Vanta's security platform. Requires 4+ years Customer Success experience, C-level relationship building, and security knowledge.
Leads implementation and onboarding of Ramp's platform for strategic enterprise customers, acting as a project manager and consultant to drive product utilization and revenue. Requires 10+ years in B2B implementation or customer success with strong project management skills.
Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.