Provide email-based technical support for Prompt's RCM and medical billing software to rehab therapy customers. Requires 3+ years customer support experience plus medical billing background (PT billing preferred), strong analytical troubleshooting skills, and Excel proficiency.

Provides advanced, customer-facing troubleshooting for Snowflake cloud database issues, owning incidents from triage through resolution. The role requires 5+ years of technical support experience, strong SQL and relational database expertise, Japanese communication skills, cloud knowledge, and an AI-first approach to support.

The Senior Customer Success Manager will advise enterprise customers on scaling automation and AI workflows, translating executive strategy into measurable outcomes and practical adoption. The role requires 8+ years in customer success or related post-sales leadership, executive relationship management, commercial acumen, and technical fluency in APIs and integrations.

Troubleshoot and resolve complex Redis Enterprise issues for customers across cloud and on-premises environments. The role requires seven or more years of enterprise software experience, strong Linux, networking, scripting, and problem-solving expertise.

Lead the Client & Research Success team at Swayable, owning end-to-end client relationships, retention, expansion, and delivery quality for their AI public opinion platform. Enforce rigorous research standards, scale operations and playbooks, coach the team, and represent the function in leadership forums. Requires 10+ years in client success or related fields with team leadership experience.

Handle high-volume live chat and email support for Novig's sports prediction market platform during NFL and NBA games. Resolve user issues quickly using internal tools, de-escalate concerns, and provide feedback to improve documentation while thriving in a fast-paced, sports-driven remote environment.

Leads Premium & Wealth customer experience operations for high-value international customers, managing specialists, service quality, staffing, escalations, and regulated support processes. Requires substantial financial-services experience, people leadership, financial-markets knowledge, and a UK FCA-recognized wealth or securities qualification.

Own and automate the internal identity, endpoint, SaaS, and IT service-management ecosystem, including AI tool enablement and security controls. The role requires 5+ years of IT systems engineering experience, expertise with Entra, SCIM, Jamf, Microsoft 365, and workflow automation.

Provide technical support to large enterprise customers on complex MongoDB production issues, troubleshooting performance, scalability, and stability across databases, infrastructure, and applications. Requires strong Linux, networking, cloud, and diagnostic skills with excellent customer communication.

Lead and scale a team of Support Engineers for Sardine's fraud and payments platform. Own technical escalations, incident response, process building, metrics, and AI adoption while partnering cross-functionally to improve the product. Requires 7+ years technical experience including 3+ years managing support teams, hands-on coding background, SQL/API proficiency, and startup + enterprise experience.

Own post-sales technical relationships with API and inference customers at Hedra. Debug integrations, architect production deployments, translate customer feedback into product improvements, and drive adoption from pilot to scaled usage. Requires 4+ years customer-facing technical experience, hands-on Python/API skills, and curiosity in generative AI.

Senior Business Systems Engineer focused on driving AI adoption (Einstein, Agentforce, LLMs) within Salesforce, billing, and related platforms. Design, build, and modernize scalable solutions with emphasis on automation, CI/CD, and AI-assisted development while supporting Quote-to-Cash workflows.

The Customer Success Manager will lead onboarding, adoption, renewals, and expansion for enterprise customers while providing hands-on Salesforce configuration and technical guidance. The role requires at least three years of customer success, Salesforce consulting, or technical account management experience.

Customer Experience Manager responsible for post-sales client advocacy, product adoption, change management, feedback collection for the product roadmap, NPS tracking, and issue resolution for public safety software users. Requires 5-10 years experience, up to 80% travel, and interest in working with law enforcement clients.

Client Onboarding Specialist responsible for leading POS implementation and activation for multi-location restaurant clients. Requires 2-5 years customer success experience, strong project management, technical configuration skills, and a bachelor's degree.

Customer Success Engineer providing post-sales technical guidance, enablement, and best practices for GitLab's DevSecOps platform. Supports customers via workshops, labs, and content in a pooled model; requires fluency in English and Spanish plus technical background in software development or systems engineering.

Manages client data-feed onboarding for a fintech platform, coordinating account eligibility, authorization, provisioning, connectivity, and issue resolution. Requires client-facing onboarding experience, strong communication, technical aptitude, and process-improvement skills.

Leads onboarding for Figma’s largest customers, managing timelines, cross-functional handoffs, training resources, and adoption initiatives. Requires 3+ years of customer-facing B2B SaaS experience, strong project management, consultative relationship-building, and fluency in Japanese and English.

Leads Figma’s Enterprise and Technical Support team in Singapore, overseeing people development, customer experience, escalations, operational improvements, and cross-functional partnerships. The role requires 4+ years leading technical support teams in SaaS enterprise environments and expertise with SSO, SCIM, provisioning, and security workflows.

Manages adoption and long-term success for strategic Latin American customers by creating tailored enablement plans, delivering training, and partnering cross-functionally on growth and retention. Requires 4+ years of relevant SaaS customer-facing experience and fluency in Portuguese, Spanish, and English.

Strategic customer success partner for key B2B SaaS customers, driving adoption, retention, satisfaction, and expansion. The role requires customer-facing experience, strong communication and analytical capabilities, and the ability to manage technical initiatives and executive relationships.

Build and run support/escalation processes for OpenAI's GPT-Rosalind and life sciences customers. Own complex technical cases, build playbooks and tooling, coordinate cross-functional resolutions, and define biosciences support model while maintaining boundaries between support and scientific consultation. Requires 8+ years technical support experience plus life sciences familiarity.

Lead training and support for Rippling's Travel Products team. Mentor agents and new hires, create training content, deliver sessions, resolve complex customer issues, and collaborate with Product/Engineering on improvements. Requires 5+ years travel industry experience including leadership, Travelport/Sabre GDS proficiency, and 2+ years in instructional design.

Enterprise Customer Success Manager responsible for owning relationships with bank, credit union, and fintech clients. Duties include onboarding, regular business reviews, consultative fraud solutions, goal setting, and cross-functional collaboration in a Financial Services/Fraud domain. Requires 5-7 years CSM or Account Management experience.

Strategic Customer Success Manager responsible for owning relationships with key bank, credit union, and fintech accounts. Onboard clients, provide consultative fraud and identity expertise, drive business goals, share insights with internal teams, and support pre/post-sales activities. Requires 7-9 years in fraud/identity customer success or account management.

Own customer adoption, health monitoring, localization, and retention for Korean and broader APAC enterprise and higher-education accounts. The role requires native Korean and professional English fluency, strong data literacy, customer enablement experience, and regional travel readiness.

Drives strategic relationships, product adoption, and measurable outcomes for ClickUp customers through discovery, tailored workflow recommendations, usage analysis, and cross-functional collaboration. Requires at least two years of customer-facing SaaS experience and strong communication skills.

Senior IT Internal Auditor leading technology, cybersecurity, and AI-related audit engagements at Okta. Independently executes risk assessments, control testing, root cause analysis, and reporting while mentoring juniors and leveraging data analytics/AI tools. Requires 3-6 years tech audit experience, strong ITGC/ITAC knowledge, and data analytics proficiency.

Technical Account Manager supporting enterprise life science customers post-go-live on the Benchling AI platform for biotech R&D. Manage Success Packages, optimize tenant configurations, build relationships with scientists and executives, and deliver accelerators while leveraging strong life sciences and Benchling expertise.

Own enterprise merchant relationships in APAC, driving retention, renewals, expansion, product adoption, and executive engagement. The role requires several years of enterprise customer success or account management experience in complex B2B SaaS, ideally within ecommerce or commerce technology.

Supports global Benchling customers by answering product questions, troubleshooting issues, coordinating cross-functional resolutions, and improving support documentation and processes. Requires a life science degree, laboratory or research experience, and strong customer communication skills.

Lead Snowflake's global Escalation Management team to resolve high-impact customer issues 24x7. Requires 6+ years technical support experience including 2+ years supervisory and 3+ years managing escalations/incidents, with strong cross-functional, analytical, and customer-first skills.

Support daily operations of OpenAI's hyperscale AI compute campuses as the on-site technical representative. Perform inspections, coordinate vendors, track assets, document issues, and ensure operational readiness for AI infrastructure in data center environments.

Enterprise Billing Success Manager serving as billing expert for Prompt's rehab therapy EMR platform. Onboard enterprise RCM teams, deliver training on best practices/reporting, provide ongoing support, build relationships, and drive customer success for large therapy organizations.

Director of Advisor Relations to own retention, experiences, recognition programs, and sentiment for Fora X, the community of highest-value travel advisors. Requires 10+ years in travel/hospitality/member experience with proven track record building/scaling high-impact programs that drive commercial outcomes.

Designated Support Engineer serving as a dedicated technical partner to Snowflake's Priority Support customers. Provides hands-on post-deployment support, query/cost optimization, issue resolution, release readiness, and executive updates while applying AI tools and advocating for customers. Requires 7+ years customer-facing technical experience, advanced SQL/RDBMS skills, cloud platform expertise, and strong relationship management.

Own frontline customer support for an AI executive assistant via chat, email, and video. Diagnose complex technical issues, identify patterns for improvements, and collaborate cross-functionally in a fast-growing B2B SaaS startup. Requires 5+ years B2B SaaS support experience, strong troubleshooting skills, and interest in AI.

Own implementation and long-term success for strategic and high-touch APAC customers using a complex, configurable enterprise platform. The role combines customer leadership, technical product guidance, project management, change management, and regional program-building.

Technical Account Manager advising large customers on Datadog product adoption, IT operations optimization, and value realization. Requires hands-on cloud and scripting experience plus prior TAM work with enterprise cloud customers.

Lead daily operations and scaling of member, employer, and broker support queues at Thatch. Coach and develop a team of specialists, own escalations, drive cross-functional improvements to reduce support volume, and build team culture while staying hands-on with frontline work. Requires 7+ years experience including 3+ years managing people and complex customer support.

Lead OpenAI's enterprise Customer Learning team and own the end-to-end customer-facing learning experience, curriculum, and program portfolio. Translate customer needs into role-based learning paths that drive adoption, measurable impact, and confident AI use at global scale. Requires 10+ years in customer/product education with team leadership experience.

Own ongoing relationships with healthcare customers for Flagler's MSK care platform. Drive adoption, serve as primary point of contact, surface feedback, and support retention/growth with 1-3 years healthtech or healthcare tech experience.

Manages healthcare customer relationships, drives adoption and retention, and coordinates customer needs with internal teams. Requires 1–3 years of health technology or healthcare experience, strong communication, and customer relationship skills.

Supports customer onboarding, adoption, workflow optimization, and AI enablement across an assigned portfolio. The role combines technical solution configuration, account health management, consultative discovery, and collaboration with sales and customer-success teams.

Own and administer the company's Salesforce Service Cloud and Experience Cloud platforms that power customer support, case management, customer portal, reporting, and related workflows. Hands-on configuration, design of new capabilities, stakeholder management, and roadmap ownership in a technical product environment.

Own post-sales customer success for Carta's Private Equity firm clients. Build strategic relationships, drive product adoption and expansion toward full ERP usage, manage renewals and negotiations, and leverage AI/data insights to maximize value and reduce churn. Requires 5+ years enterprise client-facing experience, preferably in PE/VC.

Own post-sales relationships for Private Equity firm customers at Carta. Drive adoption of the ERP platform, manage renewals and expansions, deliver strategic insights, and influence product roadmap through cross-functional collaboration. Requires 5+ years enterprise client-facing experience, preferably in PE/VC.

Lead a team of technical services engineers supporting MongoDB partners with complex escalations and case resolution. Requires 5+ years in technical support/services and 2+ years of technical leadership, with strong operational and cross-functional collaboration skills.

Bridge technical EDI/enrollment knowledge with efficient support workflows for a healthcare SaaS company's Client Success team. Provide hands-on EDI help desk support (80%), represent topics in client calls, optimize processes, audit for AI opportunities, and liaise with engineering; requires rehab clinician experience and analytical mindset.

Build and scale digital customer success programs, reporting dashboards, and lifecycle campaigns at a cybersecurity AI startup. Requires 3+ years in CS operations or related SaaS functions, strong analytics, and cross-functional program management to drive adoption, retention, and AI feature usage.