NovigNew York, NYHandle high-volume live chat and email support for Novig's sports prediction market platform during NFL and NBA games. Resolve user issues quickly using internal tools, de-escalate concerns, and provide feedback to improve documentation while thriving in a fast-paced, sports-driven remote environment.
Provide expert payroll support to startup customers at Mercury, handling pay runs, tax corrections, compliance guidance, and issue resolution while improving processes, documentation, and product feedback loops. Requires 3+ years customer support experience plus 1-2 years payroll operations expertise.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.
Resolve payroll tax notices for small businesses by researching discrepancies, communicating with tax agencies, and advocating for customers. Requires 3-5 years payroll experience, strong analytical and communication skills, and AI fluency.
Provide customer support for cloud-based healthcare software used in long-term care facilities, troubleshooting technical issues and resolving customer problems via multiple channels.
Provide expert customer support for Rippling's Payroll product, resolving issues via multiple channels, documenting interactions in CRM, and collaborating with Product/Engineering on feedback to drive improvements. Requires PST/MDT location, strong communication, and problem-solving skills.