Corporate Travel Training Team Lead

Responsibilities

• Support Rippling customers and resolve issues related to Travel Products.
• Take charge of customer issues from start to finish in a dynamic, fast-paced environment.
• Leverage phone, chat, email, and video conferencing to help customers optimize Rippling’s Travel Product.
• De-escalate and resolve issues using platform and industry expertise.
• Document product functionality, country-specific nuances, and train Global Support Team members.
• Become a product expert and serve as a go-to resource for customers and coworkers.
• Identify areas of improvement and collaborate with Product and Engineering teams on automation or new features.
• Create and maintain training content and documentation for agents.
• Deliver training sessions (virtual and in-person) on complex topics, new features, and best practices.
• Provide dedicated support and mentorship to new hires to accelerate onboarding.
• Work under time constraints, meet schedules, and handle unexpected deadlines.

Requirements

• 5 years working in the travel industry, ideally with team lead and/or leadership responsibilities.

• Experience with Travelport or Sabre GDS.
• Proficient in English with strong written and verbal communication skills.
• Demonstrated experience in problem-solving with attention to detail.
• Organizational skills and experience improving processes.
• Flexibility with changing job duties and responsibilities.
• Time management skills and ability to prioritize.
• Two or more years of experience in instructional design and training delivery, preferably in the travel sector.
• Deep expertise in leveraging technology, including LMS platforms, e-learning development, and virtual classrooms to train a dispersed, remote workforce.
• Track record of creating and optimizing training curricula that drive learner success.

Nice-to-Haves

• Experience in a support leadership or training role within travel technology.
• Familiarity with Rippling’s platform or similar HR/IT/Finance systems.

Compensation

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location. A variety of factors are considered when determining compensation—including professional background, experience, and location.