FyxerAustin, TXOwn frontline customer support for an AI executive assistant via chat, email, and video. Diagnose complex technical issues, identify patterns for improvements, and collaborate cross-functionally in a fast-growing B2B SaaS startup. Requires 5+ years B2B SaaS support experience, strong troubleshooting skills, and interest in AI.
Senior Customer Support Specialist triages and resolves complex technical issues for Attentive's AI marketing platform via email and live chat. Serves as escalation point, advises on best practices, owns trainings/product updates, translates customer feedback to product, and delivers outstanding support experience.
Provide specialized customer support for payroll and payments processes, including triaging issues, explaining compliance concepts, retaining at-risk customers, and collaborating cross-functionally. Requires 6+ years customer service experience, 1+ year payroll knowledge, and hybrid onsite work in NYC.
Serve as the primary point of contact for customer benefits inquiries and issues across medical, dental, retirement, HSA/FSA and other perks. Troubleshoot, resolve cases via phone/ticket/chat, ensure regulatory compliance, and act as a subject matter expert on Justworks benefits tools while collaborating on product improvements.
Lead and scale the customer support function by owning daily operations, building scalable systems, coaching a high-performing team, and driving measurable improvements in support metrics. Requires 8+ years of support leadership experience including 2+ years of people management.
Lead and scale a customer support team at a B2B SaaS healthcare AI startup. Own SLAs, Zendesk tooling/automation, self-serve infrastructure, and use data to reduce support volume while coaching reps.