Billing Tech Support Specialist
Provide email-based technical support for Prompt's RCM and medical billing software to rehab therapy customers. Requires 3+ years customer support experience plus medical billing background (PT billing preferred), strong analytical troubleshooting skills, and Excel proficiency.
About the job
Key Responsibilities
- Respond to customer questions and requests regarding RCM and billing software via email using our help desk platform.
- Triage tickets, perform escalations to appropriate teams, and provide all necessary details.
- Support engineering ticket creation, review, and prioritization.
- Develop and maintain a deep understanding of our product offerings to respond to inquiries.
- Promote customer satisfaction and loyalty by understanding each customer’s unique needs, delivering value, and exceeding expectations.
- Improve and advocate for customer experience by identifying opportunities to enhance our product and service features.
Minimum Requirements
- 3+ years of relevant experience in customer-facing functions such as tech support or similar.
- Medical billing background required (Physical Therapy billing strongly preferred).
- Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.).
- Highly analytical mindset with superior ability to troubleshoot/test use cases and issues in software.
- Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously.
- Ability to multitask, keep records, prepare reports, and follow specific instructions.
- Proficient in MS Excel.
- Exceptional written and verbal communication skills.
- Eagerness to learn and adopt software.
Preferred Qualifications
- Prior startup and/or B2B SaaS technology organization experience.
- Experience with Zendesk or similar customer support software.
- Preferred Excel experience.
Skills
Medical Billing, Rcm, Zendesk, Ms Excel, Troubleshooting, Customer Support, Help Desk, Analytical Skills, Communication Skills
Similar jobs
Support Engineering jobs
DAT Freight & Analytics
Beaverton, OR
Provides advanced, customer-facing technical support for DAT’s SaaS products, including API integration assistance, customer training, issue resolution, and escalation mentoring. Requires 3–4 years of technical product support experience and strong communication and problem-solving skills.
Yext
New York, NY
Provides personalized, consultative, and technical support to enterprise clients using Yext’s product suite. The role combines troubleshooting, customer training, help-content creation, cross-functional collaboration, and performance against service and satisfaction targets.
NMI
United States
Provides bilingual technical support to customer developers integrating NMI payment APIs and SDKs. The role requires professional Spanish and English fluency, coding experience in Objective-C or another listed language, operating-system knowledge, and basic networking skills.
Bevi
Boston, MAProvides phone and email technical support for connected beverage machines, guiding customers through troubleshooting, maintenance, warranties, and service scheduling. The role requires strong customer communication, independent judgment, multitasking, and the ability to learn hardware and software systems.
Fareharbor
Honolulu, HI
Supports clients and reseller partners by managing affiliate channels, implementing partner integrations, troubleshooting invoicing and booking issues, and improving support processes. Requires strong communication, analytical problem-solving, technical comfort, and customer-service skills.