Manager, Customer Payments Support
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Seasoned full-stack engineer building and scaling Gusto's customer-facing products (Payroll, Benefits, HR). Owns features end-to-end, mentors engineers, and drives large-scale technical initiatives with AI fluency.
First dedicated Value Consultant at Ashby responsible for building the value selling motion, leading executive-level impact assessments on strategic deals, and enabling SE and CSM teams on value realization.
Seasoned full-stack engineer building and scaling Gusto's customer-facing products (Payroll, Benefits, HR). Owns multi-quarter projects, mentors engineers, and leverages AI tools. Requires 8+ years experience.
Recruit for Engineering, Design, and Product teams at a fast-growing AI SaaS company. Build personal brand in recruiting community and position Juicebox as top talent destination. Requires 2+ years recruiting experience and strong community presence.
Lead and scale Rippling's field marketing program, driving events strategy and execution to reach HR buyers while managing a team and building scalable processes.
Lead internal AI platform and agentic workflow deployment across business functions. Own infrastructure, ship high-impact automations, and manage a mixed engineering/product/business team reporting to the CEO.
Senior Account Executive building Checkr Trust's insurance vertical from the ground up. Owns full deal lifecycle, territory development, and market education for a new AI-powered risk detection solution targeting carriers, MGAs, and insurtech platforms.
Drive new logo sales and manage strategic accounts in the Commercial segment (500-5K employees) for a background check platform. Requires 2-3 years B2B SaaS sales experience with proven quota attainment and C-level selling skills.
Lead field marketing strategy and event execution to drive pipeline and revenue for Upmarket segments. Own end-to-end program delivery, stakeholder collaboration, and data-driven optimization.
Drive AI adoption across Marketing and Sales at Rippling by building agents, automations, and monitoring systems that improve GTM efficiency and conversion. Requires strong SQL, hands-on AI experience, Salesforce expertise, and a scrappy builder mindset.
Technical lead for Gusto's Money Group, guiding architecture and service migrations for financial infrastructure including payments, lending, and accounts. Requires 10+ years experience building regulated financial systems at scale.
Senior engineer building and scaling internal developer platforms with strong focus on AI tooling, reliability, and developer experience. Requires 4+ years in backend/infrastructure and proven project leadership.
Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.
Front-line Customer Support Specialist handling high-volume inbound inquiries via phone, email, and chat for a SaaS employment verification platform. Requires 1+ years support experience and strong troubleshooting skills.
Build and deploy AI agents and automated workflows that power marketing execution, programmatic outbound, and pipeline generation at scale. Requires CS background, hands-on LLM/agent experience, and GTM intuition.
Talent Sourcer responsible for developing and executing innovative sourcing strategies to build high-quality passive pipelines and hire top GTM/Sales talent in a scaling B2B SaaS company. Requires expert SaaS Sales sourcing experience, data-driven optimization, and ability to partner with hiring leaders.
Contract Business Recruiter responsible for full-cycle recruiting for Customer Experience, Operations, and G&A teams at a fast-growing startup. Requires 3+ years experience and proven high-volume hiring metrics.
Owns execution, testing, surveillance, and day-to-day management of compliance programs for Gusto's RIA and BD entities. Requires 5+ years experience at a FINRA-registered broker-dealer and SEC-registered investment adviser, plus active SIE, Series 7, and Series 24 licenses.
Senior engineer independently owning large projects from discovery to launch, improving performance and scalability of high-volume systems, mentoring engineers, and collaborating with product and design teams.
Lead the Mortgage Verifications engineering team to build and scale high-impact products. Partner with PMs, drive technical vision, hire and develop talent, and optimize processes for a regulated platform.
Senior Software Engineer building features for payroll, tax, and compliance systems. Requires 5+ years experience with complex systems and autonomy on cross-functional projects.
Lead and scale a backend engineering pod as a technical Engineering Manager with 50/50 split between people management and hands-on technical guidance. Drive AI integration and cross-functional collaboration.
Build Rippling's Data Cloud analytics and BI platform, creating ingestion, transformation, lineage, catalog, and visualization systems plus ML/LLM-powered insights. Requires 6+ years backend engineering experience with Python, distributed systems, and big data tools.
Lead operational strategy and human-in-the-loop frameworks for AI-assisted background check accuracy at scale. Partner with ML/AI and Product teams to design scalable systems and feedback loops.
Respond to inbound leads within 15 minutes, qualify prospects, and book meetings for Account Executives. Build pipeline through discovery calls and close collaboration with Marketing and AEs.
Outbound SDR responsible for high-volume prospecting, qualifying leads, and booking meetings for Account Executives in the construction industry. No prior experience required.
Provide expert customer support for Rippling's Scheduling and Attendance product via chat, email, and video. Troubleshoot issues, document interactions, and collaborate with internal teams in a hybrid Minneapolis office role.
Staff Engineer building and shipping LLM-powered retirement features end-to-end. Owns architecture decisions, integrates models, and collaborates closely with product and design.
Build and scale internal web apps and AI-enabled workflow automation tools for GTM teams. Bridge engineering and revenue operations by integrating Salesforce, Gong, and modern AI tooling.
Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.
Finance Generalist supporting financial planning, budgeting, forecasting, and operational rigor at a fast-growing vertical SaaS company. Partners cross-functionally to build models, dashboards, and automated workflows that drive disciplined scaling.
Join a fast-growing company to support regulatory licensing and compliance programs for Insurance and Travel products. Develop processes, manage licensing applications, and maintain compliance documentation.
Lead and coach a team of Mid-Market Account Executives selling Wrapbook's payroll platform to film and TV production companies. Focus on people development, live call coaching, pipeline accuracy, and rolling out sales processes.
Senior Staff Engineer defining architecture for Rippling's core platform and AI infrastructure, including a permissions-aware business ontology, workflow engine, and systems enabling secure AI interactions with live business data. Requires 10+ years experience building large-scale distributed systems and leading complex technical initiatives.
Senior Staff Engineer to define AI-native developer experience and infrastructure at Rippling, owning architecture for local/cloud environments, CI/CD, repository design, testing, and agent sandboxes across a 1,000+ engineer organization. Requires 10+ years experience, deep distributed systems expertise, and a track record leading large-scale technical transformations.
Staff Software Engineer building payroll infrastructure and internal tools. Owns complex projects end-to-end and partners with product, design, and operations to improve money movement and compliance workflows.
Lead engineering for fraud detection, identity verification, and compliance systems at a Series C AI infrastructure company. Build AI-powered risk and decision systems while managing a high-performing backend team.
Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.
Lead Wrapbook's Workers' Compensation program, overseeing claims, risk mitigation, underwriting operations, and a team of specialists. Drive loss performance, TPA accountability, and program improvements in a fast-growing entertainment payroll platform.
Generate pipeline from curated target accounts as a BDR at a fast-growing HR/payroll API startup. Work closely with AEs in pods; strong performers promoted to AE in ~12 months.
Manage enterprise client relationships at a mobile-first employee experience platform, driving adoption, retention, and expansion through strategic account planning and cross-functional collaboration.
Lead Check's legal and compliance function as a strategic partner on the Leadership Team. Manage a small team, drive commercial deals, own regulatory relationships, and support board and corporate matters for a fast-growing fintech.
Provide specialized tax support to agencies and customers on payroll tax issues, resolve complex filings, track trends, and collaborate cross-functionally to improve processes. Requires 1-2 years of payroll tax experience and strong communication skills.
Staff-level full-stack engineer building orchestration and signal-driven engagement systems for Gusto's Growth team. Owns multi-quarter projects across Ruby/Rails and React codebases, mentors engineers, and drives measurable customer impact.
Seasoned full-stack engineer to lead AI-powered customer acquisition, onboarding, and lifecycle engagement on the Growth team. Own AI Voice Agent and LLM-powered email systems with measurable business impact.
Lead and coach a team of Account Executives to drive revenue through pipeline management, deal support, and performance optimization. Requires 2+ years management experience and 3+ years sales experience.
Senior Revenue Accountant owning end-to-end revenue recognition for Gusto's Retirement segment (401K SaaS, IRA, AUM fees) while supporting new products. Requires 5+ years accounting experience with 3+ years in revenue accounting, strong ASC 606 knowledge, and automation-building experience.
Own the full strategy, operations, and multi-year investment thesis for Gusto's Accountant Partner Program. Lead enablement ICs, manage external relationships, and drive program ROI while serving as a public voice in the accounting partner community.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Seasoned full-stack engineer building and scaling Gusto's customer-facing products (Payroll, Benefits, HR). Owns features end-to-end, mentors engineers, and drives large-scale technical initiatives with AI fluency.
First dedicated Value Consultant at Ashby responsible for building the value selling motion, leading executive-level impact assessments on strategic deals, and enabling SE and CSM teams on value realization.
Seasoned full-stack engineer building and scaling Gusto's customer-facing products (Payroll, Benefits, HR). Owns multi-quarter projects, mentors engineers, and leverages AI tools. Requires 8+ years experience.
Recruit for Engineering, Design, and Product teams at a fast-growing AI SaaS company. Build personal brand in recruiting community and position Juicebox as top talent destination. Requires 2+ years recruiting experience and strong community presence.
Lead and scale Rippling's field marketing program, driving events strategy and execution to reach HR buyers while managing a team and building scalable processes.
Lead internal AI platform and agentic workflow deployment across business functions. Own infrastructure, ship high-impact automations, and manage a mixed engineering/product/business team reporting to the CEO.
Senior Account Executive building Checkr Trust's insurance vertical from the ground up. Owns full deal lifecycle, territory development, and market education for a new AI-powered risk detection solution targeting carriers, MGAs, and insurtech platforms.
Drive new logo sales and manage strategic accounts in the Commercial segment (500-5K employees) for a background check platform. Requires 2-3 years B2B SaaS sales experience with proven quota attainment and C-level selling skills.
Lead field marketing strategy and event execution to drive pipeline and revenue for Upmarket segments. Own end-to-end program delivery, stakeholder collaboration, and data-driven optimization.
Drive AI adoption across Marketing and Sales at Rippling by building agents, automations, and monitoring systems that improve GTM efficiency and conversion. Requires strong SQL, hands-on AI experience, Salesforce expertise, and a scrappy builder mindset.
Technical lead for Gusto's Money Group, guiding architecture and service migrations for financial infrastructure including payments, lending, and accounts. Requires 10+ years experience building regulated financial systems at scale.
Senior engineer building and scaling internal developer platforms with strong focus on AI tooling, reliability, and developer experience. Requires 4+ years in backend/infrastructure and proven project leadership.
Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.
Front-line Customer Support Specialist handling high-volume inbound inquiries via phone, email, and chat for a SaaS employment verification platform. Requires 1+ years support experience and strong troubleshooting skills.
Build and deploy AI agents and automated workflows that power marketing execution, programmatic outbound, and pipeline generation at scale. Requires CS background, hands-on LLM/agent experience, and GTM intuition.
Talent Sourcer responsible for developing and executing innovative sourcing strategies to build high-quality passive pipelines and hire top GTM/Sales talent in a scaling B2B SaaS company. Requires expert SaaS Sales sourcing experience, data-driven optimization, and ability to partner with hiring leaders.
Contract Business Recruiter responsible for full-cycle recruiting for Customer Experience, Operations, and G&A teams at a fast-growing startup. Requires 3+ years experience and proven high-volume hiring metrics.
Owns execution, testing, surveillance, and day-to-day management of compliance programs for Gusto's RIA and BD entities. Requires 5+ years experience at a FINRA-registered broker-dealer and SEC-registered investment adviser, plus active SIE, Series 7, and Series 24 licenses.
Senior engineer independently owning large projects from discovery to launch, improving performance and scalability of high-volume systems, mentoring engineers, and collaborating with product and design teams.
Lead the Mortgage Verifications engineering team to build and scale high-impact products. Partner with PMs, drive technical vision, hire and develop talent, and optimize processes for a regulated platform.
Senior Software Engineer building features for payroll, tax, and compliance systems. Requires 5+ years experience with complex systems and autonomy on cross-functional projects.
Lead and scale a backend engineering pod as a technical Engineering Manager with 50/50 split between people management and hands-on technical guidance. Drive AI integration and cross-functional collaboration.
Build Rippling's Data Cloud analytics and BI platform, creating ingestion, transformation, lineage, catalog, and visualization systems plus ML/LLM-powered insights. Requires 6+ years backend engineering experience with Python, distributed systems, and big data tools.
Lead operational strategy and human-in-the-loop frameworks for AI-assisted background check accuracy at scale. Partner with ML/AI and Product teams to design scalable systems and feedback loops.
Respond to inbound leads within 15 minutes, qualify prospects, and book meetings for Account Executives. Build pipeline through discovery calls and close collaboration with Marketing and AEs.
Outbound SDR responsible for high-volume prospecting, qualifying leads, and booking meetings for Account Executives in the construction industry. No prior experience required.
Provide expert customer support for Rippling's Scheduling and Attendance product via chat, email, and video. Troubleshoot issues, document interactions, and collaborate with internal teams in a hybrid Minneapolis office role.
Staff Engineer building and shipping LLM-powered retirement features end-to-end. Owns architecture decisions, integrates models, and collaborates closely with product and design.
Build and scale internal web apps and AI-enabled workflow automation tools for GTM teams. Bridge engineering and revenue operations by integrating Salesforce, Gong, and modern AI tooling.
Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.
Finance Generalist supporting financial planning, budgeting, forecasting, and operational rigor at a fast-growing vertical SaaS company. Partners cross-functionally to build models, dashboards, and automated workflows that drive disciplined scaling.
Join a fast-growing company to support regulatory licensing and compliance programs for Insurance and Travel products. Develop processes, manage licensing applications, and maintain compliance documentation.
Lead and coach a team of Mid-Market Account Executives selling Wrapbook's payroll platform to film and TV production companies. Focus on people development, live call coaching, pipeline accuracy, and rolling out sales processes.
Senior Staff Engineer defining architecture for Rippling's core platform and AI infrastructure, including a permissions-aware business ontology, workflow engine, and systems enabling secure AI interactions with live business data. Requires 10+ years experience building large-scale distributed systems and leading complex technical initiatives.
Senior Staff Engineer to define AI-native developer experience and infrastructure at Rippling, owning architecture for local/cloud environments, CI/CD, repository design, testing, and agent sandboxes across a 1,000+ engineer organization. Requires 10+ years experience, deep distributed systems expertise, and a track record leading large-scale technical transformations.
Staff Software Engineer building payroll infrastructure and internal tools. Owns complex projects end-to-end and partners with product, design, and operations to improve money movement and compliance workflows.
Lead engineering for fraud detection, identity verification, and compliance systems at a Series C AI infrastructure company. Build AI-powered risk and decision systems while managing a high-performing backend team.
Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.
Lead Wrapbook's Workers' Compensation program, overseeing claims, risk mitigation, underwriting operations, and a team of specialists. Drive loss performance, TPA accountability, and program improvements in a fast-growing entertainment payroll platform.
Generate pipeline from curated target accounts as a BDR at a fast-growing HR/payroll API startup. Work closely with AEs in pods; strong performers promoted to AE in ~12 months.
Manage enterprise client relationships at a mobile-first employee experience platform, driving adoption, retention, and expansion through strategic account planning and cross-functional collaboration.
Lead Check's legal and compliance function as a strategic partner on the Leadership Team. Manage a small team, drive commercial deals, own regulatory relationships, and support board and corporate matters for a fast-growing fintech.
Provide specialized tax support to agencies and customers on payroll tax issues, resolve complex filings, track trends, and collaborate cross-functionally to improve processes. Requires 1-2 years of payroll tax experience and strong communication skills.
Staff-level full-stack engineer building orchestration and signal-driven engagement systems for Gusto's Growth team. Owns multi-quarter projects across Ruby/Rails and React codebases, mentors engineers, and drives measurable customer impact.
Seasoned full-stack engineer to lead AI-powered customer acquisition, onboarding, and lifecycle engagement on the Growth team. Own AI Voice Agent and LLM-powered email systems with measurable business impact.
Lead and coach a team of Account Executives to drive revenue through pipeline management, deal support, and performance optimization. Requires 2+ years management experience and 3+ years sales experience.
Senior Revenue Accountant owning end-to-end revenue recognition for Gusto's Retirement segment (401K SaaS, IRA, AUM fees) while supporting new products. Requires 5+ years accounting experience with 3+ years in revenue accounting, strong ASC 606 knowledge, and automation-building experience.
Own the full strategy, operations, and multi-year investment thesis for Gusto's Accountant Partner Program. Lead enablement ICs, manage external relationships, and drive program ROI while serving as a public voice in the accounting partner community.