Implementation Manager, PEO/HRS
Manages end-to-end SaaS implementations for customers adopting Rippling’s HR, payroll, benefits, and IT products. Requires at least two years of implementation or customer experience, project management skills, and strong cross-functional communication.
About the job
Responsibilities
- Partner one-on-one with clients to develop customized plans and implement purchased Rippling products across HR, payroll, benefits administration, IT, and other product areas.
- Manage implementation projects end to end, aligning timelines and goals with customers and ensuring milestones meet their operational needs.
- Drive product adoption through tailored guidance, best practices, and insights.
- Collaborate with Sales, Account Management, Technical Account Management, Support, Product, and Engineering to ensure successful handoffs, resolve technical issues, incorporate customer feedback, and advocate for product enhancements.
- Help develop internal processes and best practices that improve operational efficiency and implementation success.
Requirements
- 2+ years of hands-on implementation and/or customer experience at a rapidly growing SaaS company.
- Proven project management experience managing multiple projects simultaneously in a fast-paced environment.
- Excellent communication, presentation, and relationship-building skills.
- Strong commitment to delivering an exceptional customer experience.
- Ability to collaborate effectively across Sales, Customer Experience, Product, and Engineering teams.
Nice to Have
- 1+ year of customer-facing experience in the HCM or IT space, including HR, payroll, benefits, identity management, or device management.
Compensation
- Competitive salary, benefits, and equity.
- US-based salary varies by location and is determined based on factors including professional background, experience, and location.
Skills
SaaS, Implementation, Project Management, Payroll, Benefits Administration, Human Resources, Identity Management, Device Management, Customer Experience, Product Adoption
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