Technical Setup Specialist

Responsibilities

• Serve as the primary initial point of contact during the implementation phase for new customers.
• Facilitate customer kickoff calls and own follow-ups throughout the setup process.
• Connect customer dealership management system (DMS) and scheduling tool integrations.
• Troubleshoot initial scheduling errors and update configurations.
• Process historical data through BizzyCar’s back-end platform, The Hive.
• Schedule test appointments and facilitate pre-launch checks.
• Launch rooftops to enable BizzyCar outreach.
• Maintain clear, proactive communication with customers regarding timelines, deliverables, and next steps.
• Document setup procedures and contribute to internal knowledge bases and playbooks.
• Ensure a smooth handoff to Customer Success, including a detailed configuration summary.

Requirements

• 2+ years of experience in technical onboarding, implementation, project management, or IT support, preferably in a SaaS or automotive technology environment.
• Strong understanding of software configuration, APIs, and integration workflows.
• Familiarity with dealership management systems or automotive CRM platforms is a major plus.
• Clear, professional written and verbal communication skills.
• Strong organizational skills and ability to manage multiple setup projects in parallel.
• Comfort working in a fast-paced, customer-facing environment.
• Experience with Salesforce or HubSpot is a bonus.

Compensation and Benefits

• Competitive base salary of $65,000-$70,000.
• Medical, dental, and vision coverage.
• 401(k) plan and equity.
• Paid time off, including vacation, sick leave, and paid holidays.
• Career growth opportunities.
• Ongoing training and development.
• Supportive, collaborative team culture.