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GovWellGovWellNew York, NY

Deployment Operations Manager

Deployment Operations Manager executing customer implementations for GovWell's AI government platform. Configure workflows, forms, and automations; provide live support; translate government processes into product configurations; collaborate with Product, Engineering, and customers.

70k – 90k
HybridEntry levelSolutions Architecture

About the role

What you’ll do

  • Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations.
  • Partner with Deployment Strategists to support implementations, translating defined requirements into accurate, scalable configurations within the product.
  • Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience.
  • Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch.
  • Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform.

Who you are

  • 0–3+ years in fast-paced, execution-heavy environments such as startups, operations roles, or consulting.
  • Highly detail-oriented and execution-focused, able to turn ambiguous problems into structured solutions.
  • Fast learner with strong problem-solving instincts and a bias toward action.
  • Comfortable working directly with customers and navigating real-world complexity.
  • High agency and work ethic, motivated to move quickly and get things done.
  • Excited by GovWell’s mission and driven to improve how governments serve their communities.

Compensation and benefits

  • Competitive salary
  • Meaningful equity
  • Up to 100% premiums covered for medical, dental, and vision insurance
  • Unlimited / flexible PTO

Skills

IntercomWorkflow AutomationCustomer SupportProcess ConfigurationGovernment Operations

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