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PoplPoplUnited States

Customer Solutions Engineer

The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role focuses on solving problems, accelerating time-to-value, guiding customers through CRM integrations, and assisting with unique or advanced use cases.

80k – 110k
Remote2+ YOESolutions Architecture

About the role

What You’ll Do

🎯 Jump In Where It Matters Most

  • Join live customer calls—especially for new accounts that need fast onboarding or setup support
  • Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic
  • Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time

🔧 Assist With Technical Setups

  • Support CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)
  • Help configure Popl for unique customer use cases that require specialized workflows or data logic
  • Translate customer requirements into actionable setup recommendations

🧠 Enable Internal Teams + Funnel Feedback

  • Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns
  • Act as an internal resource for teammates needing support on technical topics or product configurations
  • Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs

What We’re Looking For

  • 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
  • Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace
  • Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
  • A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering
  • Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation

Nice to Haves

  • Familiarity with Zapier
  • Light experience with APIs, JSON, or field-level CRM structures
  • Experience supporting sales or marketing tech stacks in startup environments

Why join us?

  • Fully remote
  • Competitive salary
  • Meaningful equity
  • Full insurance & benefits
  • Unlimited PTO
  • $150 monthly wellness credit
  • Constant daily learning

Skills

SalesforceHubSpotPipedriveAzure Active DirectoryWorkdayGoogle WorkspaceZapierAPIsJSON

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