UncountableNew York, NYEntry-level role supporting presales team by configuring platform for R&D science clients, scripting API integrations for data loading, and providing on-site training with 10-20% travel. Requires bachelor's in Chemistry/Engineering and strong scripting skills.
New York Base: $80,000 - $90,000 + Bonus
Munich Base: €60,000 - €80,000 + Bonus
Travel: 10-20%
The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role focuses on solving problems, accelerating time-to-value, guiding customers through CRM integrations, and assisting with unique or advanced use cases.
Leads end-to-end technical implementations of AI tools for 911 centers, configuring systems, resolving API/integration issues, and training users onsite. Requires 2-6 years in technical customer-facing roles with strong SaaS fluency and ownership mindset.
Software Implementation Consultant serving as principal liaison to implement, configure, and optimize software solutions in Long-Term and Post-Acute Care settings. Leads business discovery, system setup, change management, and drives customer value and adoption. Requires 2-4+ years implementation experience, strong analytical and communication skills.
Own end-to-end software implementation for private fund clients, translating complex requirements into working solutions while managing client relationships and training. Requires 1-3 years technical client-facing experience and a quantitative bachelor's degree.
Hands-on AI Solutions Specialist configuring no-code/low-code AI agents, workflows, and automations across CRM and customer platforms (Salesforce, Gainsight, n8n, Zapier) to drive customer success, retention, and efficiency. Requires AI fluency, workflow automation experience, and 2+ years in customer success or similar SaaS roles.