Client Success Manager
Manage a high-volume portfolio of medspa and aesthetics practice customers, driving retention, adoption, and expansion through scalable digital engagement, ChurnZero automation, and AI-assisted outreach.
PatientNow
EMR and practice management software for aesthetic medical practices
health techGreenwood Village, CO201-1000Series D+OnsiteFounded 2004
About
PatientNow builds an all-in-one SaaS platform with EMR, scheduling, patient engagement, marketing, payments, and photography tools for medical spas, plastic surgery practices, and wellness centers. It serves aesthetic providers worldwide to streamline operations, automate workflows, and drive revenue growth. The platform integrates AI via recent Recura acquisition for communication and booking automation.
Tech stack
AWSMySQLS3SalesforceNetSuiteHexLeanDataClaudeTypeScriptPostgreSQLJiraSQLProduct RoadmappingLead GenerationProduct DemonstrationsCRM Tools
Open roles 11
Technical Support Specialist
Provide software and technical support for PatientNow's EMR, Practice Management, and CRM platforms. Troubleshoot issues, guide users through solutions, and document cases to ensure customer satisfaction.
Senior Full Stack Engineer
Builds customer-facing messaging and communication features including inboxes, automations, and workflows on top of Recura's CPaaS infrastructure. Works across frontend and backend with TypeScript and Postgres.
Principal Product Manager
Lead product strategy and roadmap for an AI-powered growth and patient engagement platform. Own roadmap across AI, voice, messaging, scheduling, and payments while partnering with engineering and executive leadership.
Account Executive
The Account Executive will drive revenue growth by managing the full sales cycle for new and existing customers within a defined territory. This role involves prospecting, closing new business, expanding existing accounts, and achieving revenue targets.
Sales Development Representative
PatientNow is seeking a motivated Sales Development Representative to generate qualified sales opportunities, engage prospective customers, and schedule product demonstrations for the sales team. This role is critical for pipeline growth and requires strong communication and organizational skills.
Growth Specialist
Drive revenue growth by partnering with Account Executives and Client Success to deliver strategic solutions. Lead discovery, deliver tailored demos, and translate technical capabilities into business value for SaaS customers.
Implementation Specialist
Leads end-to-end onboarding for new SaaS customers in aesthetics practices, configuring software, managing timelines, delivering training, and providing change management to ensure quick value realization. Requires 2+ years in implementation/training and project management skills.
Team Lead, Client Success
Leads a small team of Client Success Managers for emerging markets customers while managing a high-volume portfolio. Drives retention, adoption, and expansion using ChurnZero, Salesforce, AI tools, and scalable engagement programs. Requires 2+ years customer-facing experience and coaching background.
Revenue Operations Manager
Designs and scales Sales and Customer Success processes, automation, and GTM systems to drive pipeline, retention, and revenue growth. Requires 5-8+ years in RevOps/Sales Ops in B2B SaaS with strong Salesforce and analytical skills.