Sales Development Representative

Position Summary:

PatientNow is a leading healthcare technology company focused on helping aesthetic and wellness practices grow through innovative software, AI-powered solutions, and exceptional customer experiences. Our mission is to empower practices to streamline operations, strengthen patient engagement, and drive sustainable business growth.

We are seeking a motivated, high-energy Sales Development Representative (SDR) to join our growing sales organization. This role is critical to generating pipeline growth by engaging prospective customers, qualifying opportunities, and scheduling high-quality product demonstrations for our sales team. As the first point of contact for many prospects, the SDR plays an essential role in delivering a strong customer experience while representing the PatientNow brand with professionalism, urgency, and authenticity.

The ideal candidate is curious, coachable, resilient, and thrives in a fast-paced environment. This is an excellent opportunity for someone looking to build a long-term career in SaaS sales within a high-growth organization that values ownership, accountability, and continuous development.

Essential Duties and Responsibilities:

• Generate qualified sales opportunities through a combination of inbound lead follow-up and strategic outbound prospecting efforts.
• Engage prospective customers through phone, email, text, LinkedIn, and other personalized outreach methods to drive meaningful conversations.
• Schedule qualified product demonstrations for Account Executives.
• Conduct discovery conversations to understand prospect needs, business challenges, and operational goals within the aesthetics and wellness industry.
• Build and maintain a healthy pipeline of opportunities by consistently executing outbound campaigns and follow-up activities.
• Develop a strong understanding of PatientNow’s products, value proposition, and industry landscape to effectively position solutions.
• Accurately document prospect interactions, activities, and pipeline updates within Salesforce and Outreach.io.
• Collaborate closely with marketing and sales leadership to improve lead conversion rates and overall sales effectiveness.
• Consistently achieve or exceed monthly and quarterly activity and pipeline generation targets.
• Contribute to a positive, high-performance team culture through collaboration, feedback, and continuous improvement.

Competencies:

• Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience:

• 1+ years of experience in sales development, business development, customer service, or a related customer-facing role preferred.
• Strong verbal and written communication skills with the ability to build rapport quickly.
• Highly organized with strong time management and prioritization skills.
• Self-motivated with the ability to work independently in a fast-paced, metrics-driven environment.
• Coachable mindset with a willingness to learn modern sales methodologies and best practices.
• Strong problem-solving skills and the ability to think creatively when engaging prospects.
• Comfortable handling high activity levels across calls, emails, and multi-channel outreach.
• Experience using Salesforce, Outreach.io, or similar CRM and sales engagement platforms preferred.
• SaaS, healthcare technology, or aesthetics industry experience preferred.
• Bachelor’s degree or equivalent professional experience preferred.

Why You’ll Thrive Here:

In this role, you’ll get to:

• Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market;
• Collaborate with a talented, curious team that values experimentation, learning, and customer empathy;
• Be empowered to lead with autonomy while supported by strong leadership and product discipline; and
• Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology.