Installation Specialist

Responsibilities

Virtual Site Surveys

• Conduct comprehensive virtual assessments for restaurant sites, including complex or escalated locations.
• Validate wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics such as traceroutes and port checks; document infrastructure gaps and risks.
• Provide technical guidance to clients and vendors and lead follow-ups to confirm remediation.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Mentor junior specialists and share technical knowledge.
• Recommend improvements to survey tools, templates, internal processes, and SOPs.
• Maintain detailed records, including photos, diagrams, and survey outcomes.

Installations

• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for restaurant staff and management.
• Implement menu and system updates and configure reporting.
• Perform pre- and post-installation readiness checks and troubleshooting.
• Lead client follow-ups to support smooth transitions and adoption.
• Travel regularly to client sites, including local and out-of-state travel with overnight stays.

Quality Assurance

• Follow documented SOPs, SLAs, checklists, and other quality processes.
• Review and verify work before submission to ensure accuracy and consistency.
• Identify process gaps and errors and drive continuous improvement.

Requirements

• 2–3 years of restaurant and/or technical support experience.
• High school diploma or GED.
• Demonstrated success with 50+ POS installations or comparable technical deployments.
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, or franchise environments.
• Deep understanding of low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Experience with network testing, including speed, latency, and DNS diagnostics.
• Strong troubleshooting, analytical, organizational, multitasking, and communication skills.
• Experience resolving escalated technical issues and managing complex, multi-site projects independently.
• Client-facing walkthrough, staff training, and technical communication experience, including Zoom or in-person delivery.
• Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management tools.
• Fluent written and verbal English.
• Bilingual proficiency in Spanish.
• Ability to travel 50–75%, including overnight stays as needed.
• U.S. work authorization; visa sponsorship is not available.

Nice-to-Haves

• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management with strong technical acumen, or a related field.
• Experience in fintech or SaaS environments.
• Experience mentoring junior team members.
• Equivalent combinations of education and experience may be considered.

Compensation and Benefits

• $20.00–$25.00 per hour, with offers reflecting location and experience.
• Medical, dental, and vision plans.
• Health Savings Account with employer match.
• Company-paid life insurance and disability coverage.
• 401(k) retirement savings plan with annual employer match.
• Pre-tax commuter benefits.
• Paid parental, vacation, sick, holiday, and volunteer time.
• Monthly cell phone and internet stipend.
• Education reimbursement up to $2,000 per calendar year.
• Employee Resource Groups.