Installation Specialist

Responsibilities

• Conduct comprehensive virtual and on-site site surveys for restaurant POS installations.
• Validate wiring, electrical infrastructure, networking, Wi-Fi, and internet readiness.
• Perform advanced diagnostics such as traceroutes, port checks, speed, latency, and DNS testing.
• Document infrastructure gaps, risks, photos, diagrams, and survey outcomes.
• Provide technical guidance to clients and vendors and lead remediation follow-ups.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, connectivity setup, system updates, menu configuration, and reporting configuration.
• Deliver on-site training and live support for restaurant staff and management.
• Perform pre- and post-installation readiness checks and troubleshoot escalated technical issues.
• Collaborate with Project Managers, Technicians, and Engineering to ensure successful installations.
• Mentor junior specialists and contribute to improvements in survey tools, templates, SOPs, and internal processes.
• Maintain high-quality work in accordance with SOPs, SLAs, checklists, and documented processes.
• Travel up to 50–75%, including local and out-of-state travel with overnight stays as needed.

Requirements

• 2–3 years of restaurant and/or technical support experience.
• High school diploma or GED required.
• Demonstrated success in 50+ POS installations or comparable technical deployments.
• Deep understanding of low-voltage cabling, routers, switches, networking infrastructure, and Wi-Fi optimization.
• Experience with restaurant POS systems, multi-terminal deployments, and technology installations in restaurant, retail, or multi-location environments.
• Strong troubleshooting, problem-solving, analytical, organizational, multitasking, and communication skills.
• Ability to explain technical findings clearly to non-technical stakeholders.
• Experience conducting client-facing walkthroughs and training staff virtually or in person.
• Ability to manage complex, multi-site projects independently and mentor junior team members.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management tools.
• Fluent written and verbal English.
• U.S. work authorization required; visa sponsorship is unavailable.

Nice-to-Haves

• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, or Hospitality Management with strong technical acumen.
• Experience in fintech or SaaS environments.

Compensation and Benefits

• $20.00–$25.00 per hour, depending on location and experience.
• Medical, dental, and vision insurance options.
• HSA with employer match, company-paid life insurance and disability coverage, and 401(k) with employer match.
• Pre-tax commuter benefits, paid parental leave, paid vacation, holidays, sick time, and volunteer time off.
• Monthly cell phone and internet stipend.
• Education reimbursement up to $2,000 per calendar year.
• Employee resource groups.