Installation Specialist

Responsibilities

• Conduct comprehensive virtual and onsite site surveys for restaurant POS installations.
• Validate wiring, electrical infrastructure, networking, Wi-Fi, and internet readiness.
• Perform advanced diagnostics, including traceroutes, port checks, speed, latency, and DNS testing.
• Document infrastructure gaps, risks, photos, diagrams, and survey outcomes.
• Provide technical guidance to clients and vendors and lead remediation follow-ups.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for restaurant staff and management.
• Implement menu and system updates and configure reporting.
• Troubleshoot complex infrastructure and installation issues and serve as a technical escalation point.
• Mentor junior specialists and contribute to survey tools, templates, SOPs, and process improvements.
• Collaborate with project managers, technicians, engineering, clients, and vendors.
• Maintain quality and consistency by following SOPs, SLAs, and checklists.
• Travel regularly to client sites, including local and out-of-state travel with overnight stays as needed.

Requirements

• 2–3 years of restaurant and/or technical support experience.
• High school diploma or GED.
• Demonstrated success in 50+ POS installations or comparable technical deployments.
• Strong knowledge of networking infrastructure, low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Experience with restaurant POS systems, multi-terminal deployments, and technology installations.
• Experience resolving escalated technical issues and communicating technical information to non-technical stakeholders.
• Ability to manage complex, multi-site projects independently and mentor junior team members.
• Experience conducting client-facing walkthroughs and training staff via Zoom or in person.
• Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management tools.
• Fluent written and verbal English and bilingual proficiency in Spanish.
• Ability to travel up to 50–75%.
• Work authorization in the United States; visa sponsorship is unavailable.

Nice to Have

• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, or Hospitality Management with strong technical acumen.
• Experience in fintech or SaaS environments.
• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.

Compensation and Benefits

• $22.00–$26.00 per hour, with offers based on location and experience.
• Medical, dental, and vision options.
• Health Savings Account with employer match.
• Company-paid life insurance and disability coverage.
• 401(k) retirement savings with annual employer match.
• Pre-tax commuter benefits.
• Paid parental leave.
• Paid vacation, company holidays, sick time, and volunteer time off.
• Monthly cell phone and internet stipend.
• Education reimbursement up to $2,000 per calendar year.
• Employee Resource Groups.