Installation Specialist

Responsibilities

• Conduct comprehensive virtual and onsite site surveys for restaurant POS installations.
• Validate wiring, electrical infrastructure, networking, Wi-Fi, and internet performance.
• Perform advanced diagnostics, including traceroutes, port checks, speed, latency, and DNS testing.
• Document infrastructure gaps, risks, photos, diagrams, and survey outcomes.
• Provide technical guidance to clients and vendors and lead remediation follow-ups.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for restaurant staff and management.
• Implement menu and system updates and configure reporting.
• Perform pre- and post-installation readiness checks and troubleshooting.
• Travel regularly to client sites, including local and out-of-state travel with overnight stays as needed.
• Mentor junior specialists and contribute to improvements of survey tools, templates, SOPs, and internal processes.
• Maintain quality and accuracy by following SOPs, SLAs, checklists, and documented processes.

Requirements

• 2–3 years of restaurant and/or technical support experience.
• Demonstrated success in 50 or more POS installations or comparable technical deployments.
• Deep understanding of low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Experience with advanced network testing and translating technical findings for nontechnical stakeholders.
• Strong troubleshooting, problem-solving, analytical, organizational, multitasking, and communication skills.
• Hands-on experience with restaurant POS systems and multi-terminal deployments.
• Experience with client-facing walkthroughs and staff training, virtually or onsite.
• Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
• Ability to manage complex, multisite projects independently and mentor junior team members.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management tools.
• High school diploma or GED.
• Fluent English, written and verbal.
• Ability to travel up to 50–75%.
• Work authorization in the United States; visa sponsorship is unavailable.

Nice to Have

• Experience in fintech or SaaS environments.
• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management, or a related field.
• Background in IT support, implementation, or technical project leadership within restaurants, retail, or multisite businesses.

Compensation and Benefits

• $20.00–$25.00 per hour, with offers reflecting candidate location and experience.
• Medical, dental, and vision plans.
• Health Savings Account with employer match.
• Company-paid life insurance and disability coverage.
• 401(k) retirement savings plan with annual employer match.
• Pre-tax commuter benefits.
• Paid parental leave, vacation, holidays, sick time, and volunteer time off.
• Monthly cell phone and internet stipend.
• Education reimbursement up to $2,000 per calendar year.
• Employee Resource Groups.