Investigates complex Database Monitoring escalations, debugs Datadog Agent integrations, and partners with Engineering and Product to improve customer outcomes. The role requires strong troubleshooting, Python code-reading, database expertise, and the ability to mentor global support teams.

Provides technical support to customer developers by troubleshooting API integrations, diagnosing escalations, building internal automation, and improving documentation. Requires at least 2 years of technical support or engineering experience, API scripting, SQL, and strong customer communication skills.

Supports and delivers managed network services for business customers, troubleshooting SD-WAN, circuits, VoIP, VPNs, routers, and firewalls. Requires 3–5 years of networking experience, strong routing and firewall knowledge, and preferably CCNA or CCNP certification.

Supports U.S. government and public-sector customers by troubleshooting complex SaaS and platform issues, handling escalations, and improving support through automation and AI. Requires 8+ years of technical support or engineering experience, Python scripting ability, and eligibility for a Tier 4 Public Trust investigation.

Supports U.S. government and public-sector customers by troubleshooting complex SaaS and platform issues, resolving escalations, and translating compliance needs into actionable guidance. The role also builds automation and AI-powered workflows and requires 8+ years of technical support or engineering experience.

Provides technical, customer-facing support for AI agents, workflows, messaging, and platform integrations. The role requires 3+ years of relevant experience, strong troubleshooting skills, log investigation, and effective collaboration with customers, Product, and Engineering.

Provides personalized, consultative, and technical support to enterprise clients using Yext’s product suite. The role combines troubleshooting, customer training, help-content creation, cross-functional collaboration, and performance against service and satisfaction targets.

Provides hands-on technical support for a SaaS identity and security platform, troubleshooting integrations, APIs, containers, and hybrid deployments while guiding customers and collaborating cross-functionally. Requires 3+ years in technical support, solutions engineering, or DevOps.

Provides technical support to enterprise customers by troubleshooting Internet, networking, and web application issues across chat, email, and phone. Requires 3+ years of technical customer support experience and strong knowledge of Linux, DNS, HTTP, and scripting.

Own technical customer support, incident communications, integrations, and network troubleshooting for a payment-tokenization platform. The role requires 5+ years of technical support or related experience, strong API and networking expertise, autonomy, and Pacific Time availability.

Leads technical support operations by managing support engineers, architecting integrations and automation, and owning high-severity escalations and operational reliability. Requires 5+ years managing technical support teams, strong systems expertise, and hands-on experience shipping automation and AI workflows.

Provides technical support, customer account management, and professional-services implementation for OPSWAT cybersecurity products serving Australian customers. The role requires strong Windows expertise, troubleshooting and communication skills, an NV1 clearance, and willingness to travel.

Provides escalated technical support, investigates complex user issues, and partners with Engineering, Product, and Operations to drive lasting solutions. The role also improves support processes, documentation, automation, and performance metrics while expanding coverage for Eastern Time.

Works directly with customers to optimize API usage, deeply understanding their products and use cases while acting as an API power user to drive impact and scale.

Installs and supports restaurant point-of-sale hardware through virtual assessments, onsite deployments, troubleshooting, and staff training. Requires 2–3 years of restaurant or technical support experience, strong networking knowledge, bilingual English/Spanish proficiency, and significant travel availability.

Own and scale Replit’s support systems, including Zendesk administration, tooling, automations, integrations, and self-service support surfaces. The role requires 5+ years in support systems or technical operations and strong cross-functional collaboration with Engineering.

Own and scale Replit’s support systems, including Zendesk administration, automations, integrations, self-service surfaces, and support tooling. The role requires 5+ years in support systems or technical operations and strong cross-functional collaboration with Engineering.

Investigates and resolves high-impact financial institution integration issues by developing, deploying, and monitoring code while coordinating with external data partners. Requires 1.5+ years in a technical role, API or integration experience, strong debugging, SQL-based analysis, and clear communication.

Manages post-production discrepancies between clients, insurance carriers, and internal teams, troubleshooting EDI/API data issues and improving processes. Requires 2+ years in a customer-facing operations or support function, benefits administration expertise, and strong organizational and communication skills.

Own complex advertiser support cases for ads policies, reviews, enforcement, and product behavior while turning frontline insights into scalable processes and tooling. The role requires 6+ years in support, operations, Trust & Safety, or related work, plus strong investigation, cross-functional communication, and automation skills.

Provides high-touch technical support and escalation management for strategic enterprise customers, resolving complex incidents and coordinating across internal teams. The role requires strong systems troubleshooting, senior-stakeholder communication, and sound judgment in urgent, sensitive situations.

Provides technical customer support for identity and access management products, managing cases, troubleshooting systems, communicating resolutions, and mentoring peers. Requires 3+ years of experience, security fundamentals, Linux, Active Directory, SQL, and ticketing-system knowledge.

Leads a senior technical support engineering team responsible for complex escalations, incident management, customer workload reliability, and scalable automation. Requires 10+ years in technical engineering disciplines and 5+ years managing engineers or leading complex technical projects.

Provides product and technical support for Blink customers and internal teams, troubleshooting issues, managing escalations, and improving self-service resources. The role requires clear communication, strong prioritization, general technical knowledge, and an empathetic customer-focused approach.

Own complex advertiser support cases involving ads policies, reviews, enforcement, and product behavior while turning frontline insights into scalable processes and safer ad experiences. The role requires 6+ years of relevant support or operations experience, strong investigation and communication skills, and comfort with AI-assisted automation.

The Product Specialist will provide customer and product support, investigate and reproduce bugs, create actionable reports, and coordinate resolutions with engineering and product. The role requires 2–4+ years of SaaS support or customer-facing operations experience and five-day-a-week presence in London.

Provides multi-channel technical support, troubleshooting, education, and relationship management for Datadog’s Premier Customers. The role requires SaaS support experience, basic programming and Linux knowledge, infrastructure and monitoring familiarity, weekend availability, and fluency in Japanese.

Provides phone and email technical support for connected beverage machines, guiding customers through troubleshooting, maintenance, warranties, and service scheduling. The role requires strong customer communication, independent judgment, multitasking, and the ability to learn hardware and software systems.

Supports users of the Zocks AI platform by troubleshooting technical issues, driving feature adoption, and relaying customer feedback to product and engineering. The role requires 1–5 years of client-facing startup experience, API integration familiarity, strong communication, and a security-first approach.

Supports clients using trading, order management, and investment book of record products by troubleshooting issues, analyzing data discrepancies, and coordinating with internal teams. Requires 4+ years of client-facing experience, financial domain knowledge, strong analytical skills, and a bachelor’s degree or equivalent experience.

Own complex technical issues for enterprise customers, lead investigations, and turn recurring support friction into product, tooling, and documentation improvements. The role requires 4+ years in developer support or engineering, strong JavaScript/TypeScript debugging, and expertise across frontend, APIs, and infrastructure.

Senior Support Engineer who independently resolves complex enterprise customer issues, leads high-severity investigations, and improves support systems and documentation. Requires 4+ years of developer support or engineering experience and strong JavaScript/TypeScript web debugging skills.

Provides advanced technical support for enterprise users in the Greater China region, using SQL and APIs to diagnose issues, coordinate resolutions, and improve support operations. Requires 4+ years of customer-facing product support experience and business-level Mandarin.

Supports ClickHouse database and Langfuse AI observability customers through troubleshooting, integrations, documentation, and technical escalations. Requires database or distributed-systems expertise, cloud debugging ability, LLM application familiarity, and strong written communication.

Leads a hands-on customer support engineering team responsible for technical issue resolution across firmware, Linux applications, embedded systems, and cloud services. Requires 6+ years in a customer-facing technical function, people management experience, and strong troubleshooting and communication skills.

Own complex telephony integrations and enterprise technical support, debugging SIP/RTP call issues and improving reliability. Requires 5+ years of telephony or low-latency networking experience, strong networking fundamentals, and scripting ability.

Leads and scales a regional MongoDB Technical Services support team, combining people management, complex customer escalations, database troubleshooting, and AI-native operational improvements. Requires at least five years of technical support leadership experience and strong customer, engineering, and sales collaboration.

Provides advanced, customer-facing technical support for strategic customers by diagnosing complex Spark and Databricks data and AI platform issues, developing solutions, and guiding performance optimization. Requires 5+ years in distributed computing and strong production-scale Spark expertise.

Provides expert technical support for a cloud-native security platform, troubleshooting cloud, Kubernetes, vulnerability, runtime, and identity issues while building AI-driven automation. Requires 5+ years of customer-facing technical experience, cloud expertise, production Kubernetes experience, and strong Linux and debugging skills.

Provides technically deep support for U.S. federal customers operating ClickHouse in authorized, secure environments. The role requires senior technical support experience, knowledge of databases and distributed systems, and familiarity with federal compliance and cloud deployments.

Own post-launch technical support for partner integrations by debugging production issues, improving observability, and building scalable tooling, documentation, and self-service processes. The role requires 3+ years in a client-facing technical position and strong programming, API, and troubleshooting skills.

Provides technical customer support for Rippling’s SaaS platform, troubleshooting accounting integrations, payroll workflows, and API connectivity while coordinating with Product and Engineering. Requires a bachelor’s degree, 2+ years of SaaS support experience, and strong communication and problem-solving skills.

Own the technical post-sales relationship for cybersecurity customers, guiding deployment, integrations, troubleshooting, and long-term adoption. The role requires an engineering degree, 3+ years of technical customer-facing experience, and credibility with application security and engineering teams.

Provides technical, high-touch support for private equity customers using Carta’s cap table platform. The role diagnoses complex issues, reconciles equity data, applies AI-powered workflows, and improves support processes, requiring at least five years of software development, technical support, or QA experience.

Leads Prove’s global technical support organization across US and offshore teams, vendors, and BPO partners. The role owns support strategy, operational performance, escalation management, systems modernization, AI automation, and cross-functional customer feedback, requiring 12–15+ years of progressive leadership experience.

Provides hands-on technical support for enterprise customers using Kubernetes, cloud infrastructure, and ML platforms. The role requires strong Linux and troubleshooting skills, customer-facing communication, and 3–5 years of relevant experience.

Provides technical support to customers using relational database platforms, handling administration, design, optimization, troubleshooting, and implementation. Requires customer-facing technical support experience, strong PostgreSQL or database expertise, and the ability to work remotely from the EMEA region.

Leads a team of Technical Support Engineers handling complex enterprise customer issues, escalations, and production-impacting incidents. Requires 10+ years in enterprise software, leadership experience, and strong knowledge of APIs, networking, cloud infrastructure, Kubernetes, containers, and distributed systems.

Software Engineer building AI-powered customer feedback systems, bug triage pipelines, dashboards, and internal tooling for a flat, fast-moving team.

Own customer-facing technical support and product feedback for an assigned MNTN platform domain. The role troubleshoots complex issues, supports escalations and launches, and translates customer insights into improvements across Product and Engineering.