Technical owner of enterprise customer relationships at CommandLink, driving platform adoption through hands-on configuration, troubleshooting, scripting, and automation in network, security, and monitoring environments. Requires 3+ years MSP or corporate IT admin experience with deep infrastructure fluency.
Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.
Response Engineer on PhishGuard team monitoring email threat queues, investigating BEC/phishing attacks, performing threat hunts, providing customer notifications and onboarding, and feeding insights to ML detection models. Requires 5+ years in cyber threat analysis with deep email protocol expertise.
Own day-to-day technical operations and SLA performance for Commure's physician-facing Ambient AI and clinical platform. Manage incidents, upgrades, client communications, and continuous improvement for high-visibility healthcare customers.
Hybrid Technical Account Consultant role combining primary IT expertise (MDM, identity, devices) with secondary platform/reporting skills to drive adoption, provide white-glove consulting, and project manage for Rippling's largest customers.
Provide technical support and advocacy for CodeSignal users by troubleshooting issues, managing support tickets, conducting research, and collaborating cross-functionally to ensure excellent user experiences in a fast-paced remote environment. Requires 2+ years in support roles, proficiency in a programming language, strong communication, and problem-solving skills.
Response Engineer for PhishGuard on Cloudflare's Cloudforce One team. Monitor email threat queues, investigate BEC/phishing attacks, perform threat hunts, provide customer notifications and onboarding, and feed insights to ML detection models. Requires 5+ years in cyber threat analysis with deep email protocol expertise.
Premium Support Specialist providing high-touch technical support, incident management, and escalation handling for Harvey's largest enterprise customers in the legal and professional services space. Requires strong technical troubleshooting, stakeholder communication, and customer obsession in a fast-scaling AI platform environment.
Lead high-severity production incidents as commander, drive root cause analysis and reliability fixes across cloud systems, and deliver clear technical and customer communications. Requires 5+ years in SRE/incident ops, cloud and observability expertise, scripting skills, and strong writing ability.
Provide technical support to developers and customers on Rippling's data platform, APIs, SQL, connectors, analytics, and applications. Troubleshoot integrations, offer guidance on optimal product use, and collaborate with Product/Engineering using strong SQL, BI, and scripting skills.
Customer Engineer responsible for owning technical customer support, investigating issues with backend systems/APIs, prototyping solutions with Python SDK, and collaborating with engineering/product teams to improve the AI data platform. Requires 2-4 years in technical support roles, strong Python/SQL skills, and customer empathy.
Technical Support Engineer focused on integrations for FloQast’s Accounting Transformation Platform. Troubleshoot complex integration issues (ERPs, SSO, banks, APIs), perform configuration and deep-dive debugging, and collaborate cross-functionally to unblock customers. Requires 2+ years technical support experience and strong troubleshooting skills.
Provide first-line product support and troubleshooting for Benchling's AI-powered biotech R&D platform. Requires life sciences degree plus lab and customer-facing experience to help scientists adopt the product.
Own post-sales technical support and architectural governance for Cloudflare's largest Enterprise customers. Serve as primary technical contact, proactively identify risks using AI tools, conduct reviews, drive resolutions, and advocate for customer needs with 8+ years customer-facing technical experience.
Response Engineer in Cloudflare's Managed Defense Center (CMDC) monitors security alerts, analyzes and mitigates real-time DDoS and application-layer attacks for enterprise customers using tools like WAF, Magic Transit, and runbooks. Requires 2-5 years SOC/network ops experience, networking/protocol knowledge, CLI proficiency, and customer-facing skills.
Lead and develop a team of Technical Support Engineers at Drata, managing day-to-day operations, escalations, and cross-functional partnerships with Engineering and Product. Requires 5+ years technical support experience (2+ years managing teams), knowledge of APIs, cloud platforms, and compliance tools.
Frontline customer support role owning issues from intake to root-cause resolution. Investigate technical problems, improve AI support tools and documentation, surface product insights, and scale support operations for a real estate SaaS platform.
Lead booking operations support for a travel tech platform, serving as escalation point for complex advisor inquiries while managing a global contractor team, driving process improvements, and partnering cross-functionally to reduce support volume. Requires 3-5+ years support/ops experience with leadership background.
Support Specialist responsible for handling high-volume customer inquiries via phone, email, and chat; troubleshooting issues, documenting interactions, and collaborating with internal teams to ensure customer satisfaction at Order.co.
Lead Suno's customer support organization end-to-end as an AI-first, data-driven function. Own SLAs, P&L, team of 6-8, operational processes, and cross-functional partnerships with Product, Trust & Safety, and Billing to deliver high-quality support at scale for a rapidly growing AI music platform.
Provide technical product support by troubleshooting complex issues, coordinating with Engineering and Product teams, and using SQL and data analysis to improve support operations and user experience.
Tier 2 Support Engineer handling escalated technical tickets for a distributed SaaS networking product. Requires 4+ years SaaS support experience and strong networking fundamentals.
Build and optimize AI-powered chatbot and internal Copilot knowledge for customer support. Own workflows, content curation, performance tracking, and cross-functional alignment to improve resolution rates and customer experience.
Entry-level IT support role providing application and desktop support for healthcare software in on-prem and hosted environments. Requires 1-2 years IT experience, SQL, Windows Server, and strong customer service skills.
Technical Support Engineer responsible for diagnosing and resolving complex issues for Redis Enterprise customers across cloud and on-prem deployments. Requires 5+ years in enterprise support/SRE roles plus deep Linux, networking, and cloud infrastructure experience.
Senior technical anchor for enterprise support at CrewAI. Owns hardest customer issues end-to-end, defines SLAs/escalation processes, and builds the support function for a multi-agent AI platform.
Integration Health Engineer responsible for monitoring, troubleshooting, and optimizing system integrations and API connectivity. Requires 2+ years experience with monitoring tools, scripting (SQL/Python), and incident management.
Provide technical security support and risk assessment for cyber insurance policyholders. Analyze security posture, advise stakeholders, and guide users on security products while contributing to claims feedback and threat outreach.
Provide technical support and troubleshooting for defense and government customers using Skydio UAS platforms. Requires 5-7 years of technical support experience with drones/UAS and strong customer communication skills.
First Customer Support Engineer responsible for triaging and resolving technical customer issues end-to-end, building automated support infrastructure, and bridging to engineering and product teams. Requires 3+ years technical support or engineering experience with production code and API familiarity.
Provide Apache Airflow expertise and solve complex data engineering issues for enterprise customers on Astronomer's managed Airflow platform. Requires 4+ years Python, 1+ year Airflow admin/DAG experience, Kubernetes, and cloud platform experience.
Infrastructure-focused Customer Reliability Engineer supporting Astronomer's managed Airflow platform. Troubleshoots customer cloud/K8s environments, owns monitoring/alerting, participates in on-call, and drives reliability improvements across AWS, GCP, and Azure.
Provide technical support for Crusoe Cloud's GPU infrastructure, troubleshooting VMs, hardware, and scaling issues while participating in 24/7 on-call rotations. Requires 5+ years customer support experience and strong Linux/cloud skills.
Install, maintain, and repair telematics devices, AI cameras, and IoT equipment in customer vehicles. Travel 50-75% for on-site installations, quality checks, customer training, and technical support.
Entry-level Security Operations Engineer handling first-response triage for security alerts, customer security tickets, internal IT requests, and on-call incident support in a follow-the-sun rotation.
Provide hands-on technical support and customer success for Alchemy's Account Abstraction and Wallet Services. Use customer insights to influence product roadmap while scaling support tooling and building stakeholder relationships. Requires software development experience, technical degree, and blockchain interest.
Technical support role handling developer inquiries, debugging GitHub/MDX setups, and improving support tooling with minimal engineering escalation.
Build IT workflow automation and security tooling using Go, Temporal, and Kubernetes while supporting internal infrastructure and integrations. Requires Go programming, Linux/K8s experience, Terraform, and IT security background.
Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.
Manage the AMER Technical Support Engineering team, owning L2/L3 escalation quality, team development, tooling/automation, and cross-functional coordination with engineering. Requires 4+ years managing technical support or software engineers plus strong Linux/container technical credibility.
Install and configure restaurant POS hardware onsite and virtually, conduct site surveys, troubleshoot networking issues, and train staff. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
Provide technical support to Datadog's Premier customers via phone, chat, and tickets. Build customer relationships, reproduce issues, create documentation, and participate in health checks while working hybrid from the Denver office.
Provide technical support and troubleshooting for public sector customers using Datadog in highly regulated environments. Requires 5+ years SaaS support experience, cloud and networking expertise, and strong communication skills.
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, trains staff, and mentors junior specialists. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
Staff Technical Solution Engineer supporting secure GovCloud and air-gapped data/AI platform operations. Requires active TS/SCI clearance, 7+ years systems/cloud experience, IaC, Linux/containers, and on-site work in McLean, VA SCIF.
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, and trains staff. Requires 2-3 years of restaurant or technical support experience and up to 75% travel.
Technical Support Engineer providing end-to-end ownership of customer issues in a SaaS environment, including API troubleshooting, log analysis, and first-line support for mobile SDKs. Requires 3+ years experience, strong SQL skills, and experience with AI tools.
Maintain and troubleshoot Nuro's autonomous vehicle fleet, diagnosing hardware-software issues, developing automation scripts, and validating software/hardware updates. Requires Linux expertise, sensor systems knowledge, and a bachelor's degree.
Serve as a technical escalation point for complex ZoomInfo product issues, independently resolving API, integration, and CRM sync problems while mentoring junior staff and building internal enablement resources. Requires 4+ years in B2B technical support or support engineering.
Senior Technical Support Engineer guiding enterprise SaaS customers through onboarding, deployment, and technical issue resolution for secure mail, file sharing, and related products. Requires 7+ years of customer-facing SaaS support experience and strong cross-functional collaboration skills.
Technical owner of enterprise customer relationships at CommandLink, driving platform adoption through hands-on configuration, troubleshooting, scripting, and automation in network, security, and monitoring environments. Requires 3+ years MSP or corporate IT admin experience with deep infrastructure fluency.
Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.
Response Engineer on PhishGuard team monitoring email threat queues, investigating BEC/phishing attacks, performing threat hunts, providing customer notifications and onboarding, and feeding insights to ML detection models. Requires 5+ years in cyber threat analysis with deep email protocol expertise.
Own day-to-day technical operations and SLA performance for Commure's physician-facing Ambient AI and clinical platform. Manage incidents, upgrades, client communications, and continuous improvement for high-visibility healthcare customers.
Hybrid Technical Account Consultant role combining primary IT expertise (MDM, identity, devices) with secondary platform/reporting skills to drive adoption, provide white-glove consulting, and project manage for Rippling's largest customers.
Provide technical support and advocacy for CodeSignal users by troubleshooting issues, managing support tickets, conducting research, and collaborating cross-functionally to ensure excellent user experiences in a fast-paced remote environment. Requires 2+ years in support roles, proficiency in a programming language, strong communication, and problem-solving skills.
Response Engineer for PhishGuard on Cloudflare's Cloudforce One team. Monitor email threat queues, investigate BEC/phishing attacks, perform threat hunts, provide customer notifications and onboarding, and feed insights to ML detection models. Requires 5+ years in cyber threat analysis with deep email protocol expertise.
Premium Support Specialist providing high-touch technical support, incident management, and escalation handling for Harvey's largest enterprise customers in the legal and professional services space. Requires strong technical troubleshooting, stakeholder communication, and customer obsession in a fast-scaling AI platform environment.
Lead high-severity production incidents as commander, drive root cause analysis and reliability fixes across cloud systems, and deliver clear technical and customer communications. Requires 5+ years in SRE/incident ops, cloud and observability expertise, scripting skills, and strong writing ability.
Provide technical support to developers and customers on Rippling's data platform, APIs, SQL, connectors, analytics, and applications. Troubleshoot integrations, offer guidance on optimal product use, and collaborate with Product/Engineering using strong SQL, BI, and scripting skills.
Customer Engineer responsible for owning technical customer support, investigating issues with backend systems/APIs, prototyping solutions with Python SDK, and collaborating with engineering/product teams to improve the AI data platform. Requires 2-4 years in technical support roles, strong Python/SQL skills, and customer empathy.
Technical Support Engineer focused on integrations for FloQast’s Accounting Transformation Platform. Troubleshoot complex integration issues (ERPs, SSO, banks, APIs), perform configuration and deep-dive debugging, and collaborate cross-functionally to unblock customers. Requires 2+ years technical support experience and strong troubleshooting skills.
Provide first-line product support and troubleshooting for Benchling's AI-powered biotech R&D platform. Requires life sciences degree plus lab and customer-facing experience to help scientists adopt the product.
Own post-sales technical support and architectural governance for Cloudflare's largest Enterprise customers. Serve as primary technical contact, proactively identify risks using AI tools, conduct reviews, drive resolutions, and advocate for customer needs with 8+ years customer-facing technical experience.
Response Engineer in Cloudflare's Managed Defense Center (CMDC) monitors security alerts, analyzes and mitigates real-time DDoS and application-layer attacks for enterprise customers using tools like WAF, Magic Transit, and runbooks. Requires 2-5 years SOC/network ops experience, networking/protocol knowledge, CLI proficiency, and customer-facing skills.
Lead and develop a team of Technical Support Engineers at Drata, managing day-to-day operations, escalations, and cross-functional partnerships with Engineering and Product. Requires 5+ years technical support experience (2+ years managing teams), knowledge of APIs, cloud platforms, and compliance tools.
Frontline customer support role owning issues from intake to root-cause resolution. Investigate technical problems, improve AI support tools and documentation, surface product insights, and scale support operations for a real estate SaaS platform.
Lead booking operations support for a travel tech platform, serving as escalation point for complex advisor inquiries while managing a global contractor team, driving process improvements, and partnering cross-functionally to reduce support volume. Requires 3-5+ years support/ops experience with leadership background.
Support Specialist responsible for handling high-volume customer inquiries via phone, email, and chat; troubleshooting issues, documenting interactions, and collaborating with internal teams to ensure customer satisfaction at Order.co.
Lead Suno's customer support organization end-to-end as an AI-first, data-driven function. Own SLAs, P&L, team of 6-8, operational processes, and cross-functional partnerships with Product, Trust & Safety, and Billing to deliver high-quality support at scale for a rapidly growing AI music platform.
Provide technical product support by troubleshooting complex issues, coordinating with Engineering and Product teams, and using SQL and data analysis to improve support operations and user experience.
Tier 2 Support Engineer handling escalated technical tickets for a distributed SaaS networking product. Requires 4+ years SaaS support experience and strong networking fundamentals.
Build and optimize AI-powered chatbot and internal Copilot knowledge for customer support. Own workflows, content curation, performance tracking, and cross-functional alignment to improve resolution rates and customer experience.
Entry-level IT support role providing application and desktop support for healthcare software in on-prem and hosted environments. Requires 1-2 years IT experience, SQL, Windows Server, and strong customer service skills.
Technical Support Engineer responsible for diagnosing and resolving complex issues for Redis Enterprise customers across cloud and on-prem deployments. Requires 5+ years in enterprise support/SRE roles plus deep Linux, networking, and cloud infrastructure experience.
Senior technical anchor for enterprise support at CrewAI. Owns hardest customer issues end-to-end, defines SLAs/escalation processes, and builds the support function for a multi-agent AI platform.
Integration Health Engineer responsible for monitoring, troubleshooting, and optimizing system integrations and API connectivity. Requires 2+ years experience with monitoring tools, scripting (SQL/Python), and incident management.
Provide technical security support and risk assessment for cyber insurance policyholders. Analyze security posture, advise stakeholders, and guide users on security products while contributing to claims feedback and threat outreach.
Provide technical support and troubleshooting for defense and government customers using Skydio UAS platforms. Requires 5-7 years of technical support experience with drones/UAS and strong customer communication skills.
First Customer Support Engineer responsible for triaging and resolving technical customer issues end-to-end, building automated support infrastructure, and bridging to engineering and product teams. Requires 3+ years technical support or engineering experience with production code and API familiarity.
Provide Apache Airflow expertise and solve complex data engineering issues for enterprise customers on Astronomer's managed Airflow platform. Requires 4+ years Python, 1+ year Airflow admin/DAG experience, Kubernetes, and cloud platform experience.
Infrastructure-focused Customer Reliability Engineer supporting Astronomer's managed Airflow platform. Troubleshoots customer cloud/K8s environments, owns monitoring/alerting, participates in on-call, and drives reliability improvements across AWS, GCP, and Azure.
Provide technical support for Crusoe Cloud's GPU infrastructure, troubleshooting VMs, hardware, and scaling issues while participating in 24/7 on-call rotations. Requires 5+ years customer support experience and strong Linux/cloud skills.
Install, maintain, and repair telematics devices, AI cameras, and IoT equipment in customer vehicles. Travel 50-75% for on-site installations, quality checks, customer training, and technical support.
Entry-level Security Operations Engineer handling first-response triage for security alerts, customer security tickets, internal IT requests, and on-call incident support in a follow-the-sun rotation.
Provide hands-on technical support and customer success for Alchemy's Account Abstraction and Wallet Services. Use customer insights to influence product roadmap while scaling support tooling and building stakeholder relationships. Requires software development experience, technical degree, and blockchain interest.
Technical support role handling developer inquiries, debugging GitHub/MDX setups, and improving support tooling with minimal engineering escalation.
Build IT workflow automation and security tooling using Go, Temporal, and Kubernetes while supporting internal infrastructure and integrations. Requires Go programming, Linux/K8s experience, Terraform, and IT security background.
Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.
Manage the AMER Technical Support Engineering team, owning L2/L3 escalation quality, team development, tooling/automation, and cross-functional coordination with engineering. Requires 4+ years managing technical support or software engineers plus strong Linux/container technical credibility.
Install and configure restaurant POS hardware onsite and virtually, conduct site surveys, troubleshoot networking issues, and train staff. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
Provide technical support to Datadog's Premier customers via phone, chat, and tickets. Build customer relationships, reproduce issues, create documentation, and participate in health checks while working hybrid from the Denver office.
Provide technical support and troubleshooting for public sector customers using Datadog in highly regulated environments. Requires 5+ years SaaS support experience, cloud and networking expertise, and strong communication skills.
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, trains staff, and mentors junior specialists. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
Staff Technical Solution Engineer supporting secure GovCloud and air-gapped data/AI platform operations. Requires active TS/SCI clearance, 7+ years systems/cloud experience, IaC, Linux/containers, and on-site work in McLean, VA SCIF.
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, and trains staff. Requires 2-3 years of restaurant or technical support experience and up to 75% travel.
Technical Support Engineer providing end-to-end ownership of customer issues in a SaaS environment, including API troubleshooting, log analysis, and first-line support for mobile SDKs. Requires 3+ years experience, strong SQL skills, and experience with AI tools.
Maintain and troubleshoot Nuro's autonomous vehicle fleet, diagnosing hardware-software issues, developing automation scripts, and validating software/hardware updates. Requires Linux expertise, sensor systems knowledge, and a bachelor's degree.
Serve as a technical escalation point for complex ZoomInfo product issues, independently resolving API, integration, and CRM sync problems while mentoring junior staff and building internal enablement resources. Requires 4+ years in B2B technical support or support engineering.
Senior Technical Support Engineer guiding enterprise SaaS customers through onboarding, deployment, and technical issue resolution for secure mail, file sharing, and related products. Requires 7+ years of customer-facing SaaS support experience and strong cross-functional collaboration skills.