Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.
Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.
Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.
Drives product adoption and value realization for large strategic customers through tailored enablement strategies, training, and cross-functional partnerships. Requires 4+ years in customer success or enablement roles in SaaS.
Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.
Leads enterprise clients through AI-driven marketing transformations, designing content strategies, managing deployments with integrations like Salesforce and Adobe, and driving product adoption. Requires 4-10+ years in consulting, digital strategy, or martech with deep AI and marketing ops knowledge.
Drives adoption and value of construction tech platform for strategic general contractor clients through trusted advising, executive reviews, site visits, and feedback gathering. Requires 5+ years commercial construction experience and up to 50% travel.
Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.
Leads systems and operations for Customer Success, diagnosing workflow issues, designing scalable Salesforce solutions, and driving automation to enhance efficiency and reliability in post-sale processes. Requires 3+ years in ops roles and strong Salesforce expertise.
Onboards and supports PE-backed companies adopting Aleph's FP&A platform, builds finance team partnerships, monitors usage metrics, and relays customer feedback to product/engineering. Requires 3+ years in PE or PE-backed finance roles and Excel proficiency.
Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.
Manages client relationships, drives platform adoption, handles onboarding, threat alerts, and identity theft resolutions for cybersecurity platform. Requires 2+ years in customer success or IT help desk with strong communication skills.
Manage strategic relationships with 3-4 enterprise Key Accounts as a trusted advisor, driving satisfaction, retention, and growth through quarterly onsite meetings, product adoption, and executive-level engagement.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization. Requires 8+ years in technical customer-facing roles with deep OpenAI product expertise and hands-on coding skills.
Manages client success for rehab therapy businesses using B2B SaaS EMR software, providing training, support, onboarding, and upselling premium features post-go-live. Requires outpatient physical therapy clinic experience, clinical background, and strong technical/software passion.
Manages portfolio of mid-market Film & Television clients post-onboarding, driving feature adoption, account growth, retention, and compliant payroll processing in collaboration with cross-functional teams. Requires 3+ years in FTV finance, payroll, or production with strong consultative sales skills.
Manages post-sales for upmarket SaaS customers in central region, handling onboarding, renewals, expansions, and compliance guidance using Vanta's security platform. Requires 4+ years Customer Success experience, C-level relationship building, and security knowledge.
Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.
Automation Strategist advises enterprise customers on automation and AI strategies, identifies high-value use cases, deploys scalable solutions, and drives ROI through executive alignment and cross-functional collaboration. Requires 5+ years in SaaS customer success or consulting with strong AI usage.
Trains billing teams on Prompt's EMR/PM system best practices, configures workflows, provides expert support via help desk, and drives billing success metrics for healthcare customers. Requires 2+ years medical billing experience, especially outpatient physical therapy, and strong Excel proficiency.
Owns portfolio of SMB to enterprise customers using Broccoli AI for home services. Drives AI agent adoption, monitors usage metrics, executes expansions for revenue growth (NDR), and ensures onboarding success with product team collaboration.
Manages portfolio of 150 SMB accounts for B2B SaaS platform, handling onboarding, usage analysis, proactive upsells, renewals, and technical support using scaled approach. Requires 1+ years SDR, onboarding, and sales domain expertise; B2B CSM experience preferred.
Leads team of CSMs for Vanta's largest customers, driving retention, expansion, and value through strategic GRC expertise, data-driven decisions, and cross-functional influence. Requires 7+ years leading enterprise customer teams.
Owns enterprise customer accounts end-to-end, driving adoption, performance, and growth by partnering with customer engineering teams to design, deploy, and optimize Nash platform solutions. Requires 5+ years in technical customer-facing roles with strong API/integration fluency and problem-solving skills.
Delivers one-on-one performance coaching to law enforcement, firefighters, and frontline professionals using Special Operations methods to build mental resilience. Requires proven coaching expertise, trust-building with high-stress groups, and tech-savviness with tools like Slack and Calendly.
Owns portfolio of high-impact B2B SaaS accounts focused on onboarding, adoption, retention, expansion, and advocacy. Builds technical/business relationships, creates success plans, leverages AI/data for risk mitigation, and drives internal CS improvements. Requires 2+ years CSM experience with databases.
Supports post-sales onboarding and implementation of identity verification platform for new clients. Provides technical assistance, configurations, troubleshooting, and training while collaborating cross-functionally. Requires 2-4+ years in solution consulting or support, APIs knowledge, and bachelor's degree.
Senior Technical Account Manager manages client relationships as a trusted technical advisor for fraud and risk teams, overseeing data integration, resolving technical issues, architecting ML solutions, and driving platform adoption and success.
Leads implementation and onboarding of Ramp's platform for enterprise customers, acting as strategic consultant to drive product utilization and revenue. Requires 7+ years in customer success or sales, enterprise project management, and AI fluency.
Leads customer success for midmarket clients using Complete's compensation platform, onboarding users, driving engagement, optimizing retention strategies, and identifying expansion opportunities. Requires 3+ years tech experience and strong relationship-building skills.
Customer Success Manager responsible for owning enterprise relationships, driving Highspot platform adoption, value realization, and retention. Develop mutual value plans, mitigate risks, identify expansions, and coordinate with internal teams to ensure quantifiable ROI for customers.
Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.
Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.
Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.
Drives product adoption and value realization for large strategic customers through tailored enablement strategies, training, and cross-functional partnerships. Requires 4+ years in customer success or enablement roles in SaaS.
Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.
Leads enterprise clients through AI-driven marketing transformations, designing content strategies, managing deployments with integrations like Salesforce and Adobe, and driving product adoption. Requires 4-10+ years in consulting, digital strategy, or martech with deep AI and marketing ops knowledge.
Drives adoption and value of construction tech platform for strategic general contractor clients through trusted advising, executive reviews, site visits, and feedback gathering. Requires 5+ years commercial construction experience and up to 50% travel.
Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.
Leads systems and operations for Customer Success, diagnosing workflow issues, designing scalable Salesforce solutions, and driving automation to enhance efficiency and reliability in post-sale processes. Requires 3+ years in ops roles and strong Salesforce expertise.
Onboards and supports PE-backed companies adopting Aleph's FP&A platform, builds finance team partnerships, monitors usage metrics, and relays customer feedback to product/engineering. Requires 3+ years in PE or PE-backed finance roles and Excel proficiency.
Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.
Manages client relationships, drives platform adoption, handles onboarding, threat alerts, and identity theft resolutions for cybersecurity platform. Requires 2+ years in customer success or IT help desk with strong communication skills.
Manage strategic relationships with 3-4 enterprise Key Accounts as a trusted advisor, driving satisfaction, retention, and growth through quarterly onsite meetings, product adoption, and executive-level engagement.
Drives post-sales technical success for OpenAI's key enterprise customers, leading adoption, deployment, and value realization. Requires 8+ years in technical customer-facing roles with deep OpenAI product expertise and hands-on coding skills.
Manages client success for rehab therapy businesses using B2B SaaS EMR software, providing training, support, onboarding, and upselling premium features post-go-live. Requires outpatient physical therapy clinic experience, clinical background, and strong technical/software passion.
Manages portfolio of mid-market Film & Television clients post-onboarding, driving feature adoption, account growth, retention, and compliant payroll processing in collaboration with cross-functional teams. Requires 3+ years in FTV finance, payroll, or production with strong consultative sales skills.
Manages post-sales for upmarket SaaS customers in central region, handling onboarding, renewals, expansions, and compliance guidance using Vanta's security platform. Requires 4+ years Customer Success experience, C-level relationship building, and security knowledge.
Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.
Automation Strategist advises enterprise customers on automation and AI strategies, identifies high-value use cases, deploys scalable solutions, and drives ROI through executive alignment and cross-functional collaboration. Requires 5+ years in SaaS customer success or consulting with strong AI usage.
Trains billing teams on Prompt's EMR/PM system best practices, configures workflows, provides expert support via help desk, and drives billing success metrics for healthcare customers. Requires 2+ years medical billing experience, especially outpatient physical therapy, and strong Excel proficiency.
Owns portfolio of SMB to enterprise customers using Broccoli AI for home services. Drives AI agent adoption, monitors usage metrics, executes expansions for revenue growth (NDR), and ensures onboarding success with product team collaboration.
Manages portfolio of 150 SMB accounts for B2B SaaS platform, handling onboarding, usage analysis, proactive upsells, renewals, and technical support using scaled approach. Requires 1+ years SDR, onboarding, and sales domain expertise; B2B CSM experience preferred.
Leads team of CSMs for Vanta's largest customers, driving retention, expansion, and value through strategic GRC expertise, data-driven decisions, and cross-functional influence. Requires 7+ years leading enterprise customer teams.
Owns enterprise customer accounts end-to-end, driving adoption, performance, and growth by partnering with customer engineering teams to design, deploy, and optimize Nash platform solutions. Requires 5+ years in technical customer-facing roles with strong API/integration fluency and problem-solving skills.
Delivers one-on-one performance coaching to law enforcement, firefighters, and frontline professionals using Special Operations methods to build mental resilience. Requires proven coaching expertise, trust-building with high-stress groups, and tech-savviness with tools like Slack and Calendly.
Owns portfolio of high-impact B2B SaaS accounts focused on onboarding, adoption, retention, expansion, and advocacy. Builds technical/business relationships, creates success plans, leverages AI/data for risk mitigation, and drives internal CS improvements. Requires 2+ years CSM experience with databases.
Supports post-sales onboarding and implementation of identity verification platform for new clients. Provides technical assistance, configurations, troubleshooting, and training while collaborating cross-functionally. Requires 2-4+ years in solution consulting or support, APIs knowledge, and bachelor's degree.
Senior Technical Account Manager manages client relationships as a trusted technical advisor for fraud and risk teams, overseeing data integration, resolving technical issues, architecting ML solutions, and driving platform adoption and success.
Leads implementation and onboarding of Ramp's platform for enterprise customers, acting as strategic consultant to drive product utilization and revenue. Requires 7+ years in customer success or sales, enterprise project management, and AI fluency.
Leads customer success for midmarket clients using Complete's compensation platform, onboarding users, driving engagement, optimizing retention strategies, and identifying expansion opportunities. Requires 3+ years tech experience and strong relationship-building skills.
Customer Success Manager responsible for owning enterprise relationships, driving Highspot platform adoption, value realization, and retention. Develop mutual value plans, mitigate risks, identify expansions, and coordinate with internal teams to ensure quantifiable ROI for customers.