Supports customer onboarding, adoption, workflow optimization, and AI enablement across an assigned portfolio. The role combines technical solution configuration, account health management, consultative discovery, and collaboration with sales and customer-success teams.

Bridge technical EDI/enrollment knowledge with efficient support workflows for a healthcare SaaS company's Client Success team. Provide hands-on EDI help desk support (80%), represent topics in client calls, optimize processes, audit for AI opportunities, and liaise with engineering; requires rehab clinician experience and analytical mindset.

Build and scale digital customer success programs, reporting dashboards, and lifecycle campaigns at a cybersecurity AI startup. Requires 3+ years in CS operations or related SaaS functions, strong analytics, and cross-functional program management to drive adoption, retention, and AI feature usage.

Lead customer marketing programs including storytelling, advocacy, case studies, executive advisory boards, and peer reviews to drive brand positioning, customer retention, and insights for a developer-focused SaaS platform. Requires 12+ years experience (7+ in customer advocacy with team management), developer audience expertise, and tools like Salesforce/Gainsight.

Own the full client lifecycle for token vesting protocols at Anchorage Digital, serving as primary point of contact while handling hands-on data operations, API configuration, bug resolution, and relationship management for pre- and post-launch clients. Requires crypto knowledge, client success experience, strong data/spreadsheet skills, and technical integration ability.

Lead customer education and enablement programs for Absorb LMS to drive product adoption, retention, and revenue expansion. Build and scale Absorb Academy, create adoption playbooks, and partner cross-functionally with Product, Sales, and GTM using data and AI tools.

Leads customer enablement from onboarding through expansion, building education, adoption, and advocacy programs that improve retention and revenue. Requires 5+ years in B2B SaaS and substantial experience scaling customer enablement functions.

Manage end-to-end customer retention, churn, and off-boarding cases in HubSpot. Conduct discovery, communicate contract terms, build success plans, ensure accurate documentation and forecasting while delivering empathetic customer experiences.

Serve as trusted advisor and primary point of contact for healthcare provider and payer customers. Drive adoption of PointClickCare technology, identify performance improvement opportunities, build account plans, deliver ROI narratives, and foster long-term strategic partnerships.

Manage a portfolio of mid-market and enterprise SaaS customers as a trusted advisor. Drive onboarding, product adoption, issue resolution, and renewals while monitoring account health to minimize churn.

Serve as the primary point of contact for airline clients and vendor couriers in logistics operations. Build relationships, deliver QBRs with data insights, oversee vendor performance against SLAs, leverage AI for efficiencies, and partner with Product/Engineering on improvements. Requires 5+ years CSM experience, preferably in airline/hospitality.

Serve as the primary post-sales partner for strategic enterprise accounts at n8n. Own onboarding, adoption, QBRs, value realization, risk management, and expansion to drive ~120% NRR. Requires enterprise CS experience, technical fluency with APIs/integrations, commercial acumen, and strong cross-functional collaboration.

Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.

Own growth across a high-volume SMB customer portfolio by using customer data, product adoption signals, proactive engagement, and AI-enabled workflows to drive expansion. The role requires 2–5 years of experience in customer-facing B2B SaaS work and strong commercial, organizational, and communication skills.

Own end-to-end customer outcomes for Notable's complex healthcare accounts as the post-sale executive partner. Drive adoption, value realization, governance, and growth by quarterbacking internal teams and advising C-suite leaders on operational and financial impact.

Leads a Western Europe Customer Success team while managing priority accounts, improving retention and expansion, and building scalable post-sales processes. Requires 10+ years in SaaS Customer Success or post-sales and 5+ years of direct people leadership.

Serve as trusted partner to Lumos's largest enterprise customers, driving onboarding, adoption, expansion, renewals, and retention for the Autonomous Identity Platform while influencing product roadmap with customer insights.

Serve as the strategic post-sales partner and primary point of contact for major financial services customers. Drive business outcomes, build executive relationships, lead success planning and executive reviews, and ensure measurable value realization from Chainguard's secure open source solutions.

Serve as the primary post-sales point of contact for Federal customers, driving onboarding, adoption, value realization, and renewals while collaborating with internal teams to resolve issues and advocate for customer needs. Requires 5+ years in public sector customer-facing roles with domain knowledge in security, containers, and DevSecOps.

Customer Success Manager responsible for post-sales customer onboarding, adoption, value realization, and retention for enterprise accounts. Requires 2+ years customer-facing experience, domain knowledge in security/DevSecOps/containers, and proactive ownership of customer outcomes.

Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.

The Client Success Manager will manage employer-partner relationships, lead customer support, and build scalable operational processes for a remote financial health company. The role requires at least four years of client-facing experience, relevant fintech or HR technology expertise, strong communication, and analytical problem-solving skills.

Own enterprise customer relationships for an AI infrastructure platform, combining technical partnership on training and inference workloads with renewals, expansion, capacity planning, and incident coordination. Requires 3–6 years in customer success, technical account management, solutions engineering, or an adjacent infrastructure role.

Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.

Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.

Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.

The Customer Success Engineer will lead technical adoption, enablement, and expansion for strategic APAC customers, partnering with developers and executives throughout the customer lifecycle. The role requires 7–10+ years of technically focused customer success, technical account management, or sales engineering experience in API-driven technology.

Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.

Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.

Own the full lifecycle of enterprise LATAM accounts, driving onboarding, adoption, retention, renewal, and expansion. The role requires 4–7+ years of customer-facing SaaS experience, fluency in Portuguese and English, strong executive communication, and enough technical fluency to collaborate with engineering teams.

Own the post-implementation customer lifecycle for German-speaking B2B SaaS accounts across EMEA, driving adoption, customer health, retention, and expansion. The role requires 3+ years of Customer Success or Account Management experience, native-level German and English, and hands-on experience with Gainsight, Salesforce, and Claude.

Senior customer success professional managing strategic enterprise accounts across DACH, driving retention, adoption, and expansion while partnering with sales and technical teams. Requires 6+ years of experience, German fluency, executive relationship skills, and familiarity with data-informed account management.

Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.

Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.

Lead value realization planning and AI-powered tooling for strategic enterprise accounts, partnering with CS, Sales, and Solutions teams to quantify and drive measurable customer outcomes and revenue growth.

Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.

Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.

Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.

Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.

Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.

Drives adoption of AI-powered radiology software by analyzing clinical workflows, configuring reporting templates, training users, and translating customer feedback into product improvements. Requires radiology knowledge, healthcare IT fluency, strong communication skills, and advanced German and English.

Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.

Customer Experience Manager responsible for post-sales client advocacy, product adoption, change management, feedback capture for product teams, NPS tracking, and issue resolution for public safety software clients. Requires 5-10 years experience, 50-80% travel, and interest in working with law enforcement.

Customer Experience Manager serving as the voice of public safety clients (law enforcement). Drive product adoption, change management, feedback to product teams, issue resolution, renewals, and high NPS while traveling 50-80% onsite.

Own and manage 50-75 small-market client and broker accounts, driving engagement, satisfaction, and retention through relationship management, KPI tracking, and cross-functional execution.

Manage relationships with Linear’s largest customers, driving onboarding, adoption, and retention. Requires 5+ years in a technical customer-facing SaaS role.

Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.

The Technical Account Manager will guide enterprise customers across the APJ region through onboarding, adoption, technical best practices, and escalations. The role requires at least five years of client-facing or technology-focused experience, strong project management skills, and the ability to understand complex data systems.

Technical Account Manager responsible for driving customer adoption, value realization, and success with Wiz's cloud security platform. Provide technical guidance, manage a book of enterprise customers, advocate for their needs internally, and support renewals/expansion.

Leads EMEA implementation delivery for enterprise and mid-market customers, managing Implementation Specialists, improving scalable processes, and partnering across Customer Success, Sales, Product, Engineering, and Operations. The role requires strong project leadership, customer advocacy, technical fluency, and experience in complex enterprise environments.