Manager of Dedicated Implementations - EMEA

Responsibilities

• Lead an EMEA-based team of Implementation Specialists serving Strategic (enterprise) and High Touch (mid-market) customers.
• Oversee segment-aligned implementation experiences and partner cross-functionally on scoping and planning for prospective customers.
• Manage and execute implementation and onboarding projects, including defining work, aligning stakeholders, communicating project plans, tracking milestones, and delivering agreed outcomes.
• Build and scale high-performing teams while coaching team members to achieve high standards.
• Understand customer needs and tailor implementations to specific requirements.
• Build strong customer relationships through proactive guidance, engagement, communication, and advocacy.
• Define and evolve implementation practices for the EMEA market, balancing regional needs with scalability and quality.
• Navigate complex enterprise environments, change management processes, multiple stakeholders, competing priorities, and evolving requirements.
• Partner with Customer Success, Sales, Product, Engineering, and Operations.
• Identify thematic customer opportunities and improve processes accordingly.
• Use metrics and analytics to inform decisions and measure success.

Requirements

• Extensive experience managing and executing implementation and onboarding projects.
• Experience building and scaling high-performing teams.
• Strong customer-facing communication, listening, coaching, and problem-solving skills.
• Experience operating in complex enterprise environments and navigating change management at scale.
• Understanding of complex products and their technical intricacies.
• Ability to work effectively in a remote-first setting and travel as needed.
• Strong process orientation, attention to detail, technical proficiency, adaptability, and data-driven decision-making.

Compensation and Benefits

• ATS-listed compensation range: $110000–$165000.
• Competitive compensation.
• 10-year exercise window for stock options.
• Unlimited PTO, with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US; planned expansion to other countries.
• Generous equipment, software, and office furniture budget.
• $100/month education budget, with more expensive items such as conferences covered with manager approval.