Lead and grow a team of IT Support Engineers while staying hands-on with core IT systems, automation, vendor management, and compliance (HIPAA, SOC 2, HITRUST). Requires 7+ years IT operations experience including 2+ years managing teams, plus deep expertise in Okta, Google Workspace, MDM tools, and a player-coach mindset.

Leads and develops a product support team, optimizing support operations, customer outcomes, escalations, and feedback loops with product and engineering. Requires people-management experience, technical product troubleshooting ability, strong customer focus, and excellent communication.

Own end-to-end enterprise onboarding and complex implementations for strategic B2B SaaS accounts at PermitFlow. Lead multi-stakeholder projects, drive product adoption and time-to-value, and build scalable onboarding processes in a regulated construction tech environment. Requires 5+ years in customer success or implementation.

Customer Success Engineer supporting developers using Resend's email platform. Responsibilities include triaging requests, debugging issues, improving AI support agents, creating guides, and advocating for customers while scaling support with automation.

Lead Support Operations at Rippling, overseeing a team of 8 program managers. Drive system changes, workforce management, AI tooling, analytics, vendor relations, and process improvements to scale customer support to $1B ARR. Requires 10-12+ years operations leadership in fast-growing B2B SaaS, global/BPO experience preferred, and deep expertise in support technologies.

Majors Customer Success Manager guiding Harvey's largest enterprise customers (elite law firms, Fortune 500, asset managers) through AI platform adoption, driving value realization, change management, executive relationships, and product feedback. Requires consulting or strategic CS background with strong influence and prioritization skills.

Own a large mid-tier customer portfolio through digital engagement, targeted human touchpoints, technical guidance, and end-to-end renewals. The role requires scaled Customer Success experience, commercial and channel-partner expertise, technical fluency, and data-driven prioritization.

Own and triage a high-volume risk support ticket queue handling fraud, account takeovers, KYC, and security cases at a prediction market platform. Requires 1-4 years in risk/fraud ops, strong judgment, clear communication, and comfort in fast-paced ambiguous environments.

Provides hands-on internal IT support for employees in the Bengaluru office, covering onboarding, device and account management, troubleshooting, workplace technology, and asset operations. Requires at least two years of experience supporting macOS, Windows, mobile devices, SaaS tools, and basic networking.

Serve as the primary point of contact for plan sponsors and advisors in Vestwell's retirement savings platform. Handle high-volume inbound calls/emails, resolve client issues through cross-functional collaboration, manage expectations, and share insights with product teams. Requires 2+ years in financial services customer support.

Provides multilingual customer support for business travelers by managing air, rail, hotel, and other travel bookings through chat, phone, and email. Requires 5+ years of travel consulting experience, GDS expertise, and fluency in English and German.

Provides multilingual customer support for business travelers by managing air, rail, hotel, car, and other travel bookings across chat, phone, and email. Requires 5+ years of travel consulting experience, GDS expertise, and fluency in English and French.

Provides multichannel support for corporate and leisure travelers, handling complex bookings, ticketing, and itinerary issues. Requires at least five years of business travel booking experience, advanced Sabre or Amadeus expertise, and fluency in German.

Provides multilingual customer support for air, rail, hotel, and other travel bookings through chat, phone, and email. The role requires 5+ years of travel consulting experience, GDS expertise, and fluency in English and Italian.

Provides multilingual travel support across chat, calls, and email, handling air, rail, hotel, and other bookings while resolving urgent customer issues. Requires 5+ years of travel consulting experience, 3+ years with a GDS, and fluency in English and Spanish.

Provides direct customer support for flight, rail, hotel, and rental-car bookings through chat, phone, and email. Requires at least five years of travel-consultant experience, GDS expertise, fluent German, and strong English communication skills.

Lead and develop a team of Business Travel Consultants in a contact center environment. Oversee operations, manage key customer relationships, resolve escalations, and drive continuous improvement for an offline travel program.

Provides multilingual, multichannel support for corporate and leisure travelers, handling complex bookings and travel service issues. Requires at least five years of business travel booking experience, advanced Sabre or Amadeus expertise, and fluency in Hebrew and English.

Leads Navan’s UK enterprise travel advisory and customer advocacy strategy, supporting major deals, thought leadership, and the EMEA Customer Advisory Board. Requires 10+ years in travel, enterprise sales, or customer advisory, with deep knowledge of modern distribution and scaled travel programs.

Provides direct support for business travelers by managing air, hotel, car, and rail bookings and resolving urgent customer issues. Requires 5+ years of travel consulting experience, GDS expertise, and fluency in English plus French or German.

Provides multilingual customer support for air, rail, hotel, and other travel bookings using GDS platforms. The role requires at least three years of travel consulting and GDS experience, French and English fluency, and hybrid availability in Paris.

Build and automate on-site IT infrastructure (networks, identity, endpoints) for gigawatt-scale AI data center campuses. Own multi-tenant security, repeatable deployments, and rapid incident response for fast-growing field/construction teams.

Leads a premium customer support team, overseeing escalations, staffing, performance management, coaching, and operational improvements. Requires 8+ years in customer service or operations, including 5 years managing staff, plus strong analytical and crisis-management skills.

Gère des équipes de soutien à la clientèle, supervise les opérations et les escalades sensibles, et améliore le rendement par le coaching, l’analyse des données et la gestion des effectifs. Le poste exige au moins 8 ans d’expérience, dont 5 ans en gestion directe du personnel.

Lead customer marketing programs including storytelling, advocacy, case studies, executive advisory boards, and peer reviews to drive brand positioning, customer retention, and insights for a developer-focused SaaS platform. Requires 12+ years experience (7+ in customer advocacy with team management), developer audience expertise, and tools like Salesforce/Gainsight.

Own the full client lifecycle for token vesting protocols at Anchorage Digital, serving as primary point of contact while handling hands-on data operations, API configuration, bug resolution, and relationship management for pre- and post-launch clients. Requires crypto knowledge, client success experience, strong data/spreadsheet skills, and technical integration ability.

Technical Support Specialist serving as Tier 2 technical frontline for a payments infrastructure platform. Investigate and resolve API, integration, configuration, and payment flow issues; escalate to engineering with detailed context; build knowledge base and collaborate cross-functionally. Requires 2+ years technical support experience, practical REST API comfort, and payments knowledge.

TechOps Engineer owning and improving corporate infrastructure as code at Plaid. Responsibilities include Okta/endpoint management, automation, SaaS platforms (Google Workspace, Slack, Linear), AI tooling evaluation, and on-call. Requires 3+ years macOS fleet support, Terraform, scripting, and MDM experience.

Technical Services Engineers advise customers and solve complex MongoDB problems across database, drivers, Atlas, and Cloud Manager. Requires strong experience in systems, distributed systems, databases or performance, plus excellent troubleshooting and communication skills.

Lead customer education and enablement programs for Absorb LMS to drive product adoption, retention, and revenue expansion. Build and scale Absorb Academy, create adoption playbooks, and partner cross-functionally with Product, Sales, and GTM using data and AI tools.

Leads customer enablement from onboarding through expansion, building education, adoption, and advocacy programs that improve retention and revenue. Requires 5+ years in B2B SaaS and substantial experience scaling customer enablement functions.

Leads strategic client relationships across the full lifecycle, driving adoption, retention, expansion, and renewal for enterprise wealth-management customers. The role requires German fluency, extensive client-facing experience, strong executive communication, and knowledge of wealth-management operations.

Escalation Engineer (Tier 3) who owns the hardest customer support issues for Nerdio's Microsoft cloud products (AVD, Intune, Azure). Performs deep root-cause analysis, collaborates with Product/Engineering, mentors T1/T2 engineers, creates RCAs and KB articles, and drives systemic improvements. Requires 4+ years technical support experience and strong Microsoft cloud troubleshooting skills.

Own and improve the company’s internal IT infrastructure, identity, endpoints, networking, security, and automation while serving as the senior escalation point for complex issues. Requires 5+ years of IT infrastructure experience, macOS and Windows administration, Google Workspace, endpoint management, and fluency in English and Hungarian.

Provides technical support for Crusoe Cloud’s GPU and HPC infrastructure, handling customer issues, incident triage, troubleshooting, and on-call response. Requires strong Linux and cloud-platform skills, Kubernetes or workload-management experience, and at least five years in customer support.

Own reliability, SLAs, and escalations for customer AI/HPC workloads at massive scale. Debug full-stack issues (hardware to scheduler), deliver technical customer incident communications, and drive root-cause fixes with internal engineering teams.

Lead and build OpenAI's Support Engineering team for strategic enterprise and government accounts. Resolve complex technical issues, influence product roadmaps, ensure 24x7 global coverage, and drive operational improvements in a hybrid Washington, DC role.

Own customer relationships from users to Generals/Admirals at U.S. Space Command. Drive Onebrief product adoption to 100% of workflows, gather feedback for the product team, provide support, and enable expansion while leveraging deep operational planning expertise and Top Secret clearance.

Manage end-to-end customer retention, churn, and off-boarding cases in HubSpot. Conduct discovery, communicate contract terms, build success plans, ensure accurate documentation and forecasting while delivering empathetic customer experiences.

Serve as trusted advisor and primary point of contact for healthcare provider and payer customers. Drive adoption of PointClickCare technology, identify performance improvement opportunities, build account plans, deliver ROI narratives, and foster long-term strategic partnerships.

Manage a portfolio of mid-market and enterprise SaaS customers as a trusted advisor. Drive onboarding, product adoption, issue resolution, and renewals while monitoring account health to minimize churn.

Lead global Premium & Wealth operations at Coinbase, delivering white-glove service to high-net-worth, VIP, and prosumer clients. Own strategy, 24/7 execution, compliance, cross-functional partnerships, and build a high-performing global team of concierges and specialists to drive CSAT, retention, and revenue.

Lead and build OpenAI's Support Engineering team focused on Ads, serving as the final escalation point for complex technical issues with strategic enterprise customers. Requires 15+ years technical support/software engineering experience (10+ in leadership), deep Ads tech expertise, and ability to influence engineering roadmaps while scaling 24x7 global operations.

Serve as the single-threaded DRI providing white-glove, proactive IT and AV support to MongoDB's top M3 executives (CEO direct reports). Own end-to-end digital experience including onboarding, incident response, high-stakes events, travel prep, and automation/AI-driven proactive care while building the playbook for this new VIP support model.

Serve as the primary point of contact for airline clients and vendor couriers in logistics operations. Build relationships, deliver QBRs with data insights, oversee vendor performance against SLAs, leverage AI for efficiencies, and partner with Product/Engineering on improvements. Requires 5+ years CSM experience, preferably in airline/hospitality.

Senior Software Engineer serving as the technical advisor and integration expert for partners using NinjaTrader's Evaluation Services APIs and funded trader platform. Diagnoses complex API/WebSocket issues, conducts code reviews, builds diagnostic tools, and drives platform improvements based on partner feedback.

REACT Consultant performing incident response, active edge mitigation, forensics, and threat containment for Cloudflare customers across on-prem, cloud, and hybrid environments. Requires 3+ years cybersecurity experience including 2+ years in IR/forensics, strong network and OS knowledge, and customer-facing skills.

Customer Experience Manager responsible for post-sale customer lifecycle, retention, renewals, upsells, and building strategic relationships as a trusted advisor. Requires 3+ years in Customer Success or sales, fluency in Russian, and AI competencies for optimization and automation.

Provides end-to-end support for customers using Rippling’s SaaS platform through email, chat, and video, resolving issues and sharing product feedback. The role requires a bachelor’s degree, 1–4 years of SaaS support experience, strong communication and troubleshooting skills, and availability for night shifts.

Provide technical support for Skydio's autonomous drone (UAS) platform, troubleshooting complex Cloud networking, C2 communications, REST integrations, and private Cloud configurations for enterprise, government, and public safety customers. Requires 4+ years of infrastructure, networking, and integration experience.