Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.
Leads customer support for technical and accounting issues in a SaaS ERP platform, resolves complex cases, manages tickets, collaborates with Product/Engineering on feedback, and builds playbooks/self-service resources. Requires 3+ years in finance/SaaS support and ERP experience.
Leads US remote support team to deliver exceptional customer experience via queue management, technical troubleshooting, coaching, and hands-on support (30-40% time). Requires SaaS support leadership experience improving metrics like response times and CSAT.
Senior Insights Director leading strategic initiatives, mentoring teams, and driving customer success through data-driven insights and high-level stakeholder engagement. Requires proven leadership, cross-functional collaboration, and experience improving client health.
Leads post-sale deployments and customer success for defense and space companies, owning onboarding, adoption, expansions, renewals, and health metrics. Requires 1-3 years consulting/strategy experience, high agency, and entrepreneurial mindset in a San Francisco office.
Automation Strategist advises enterprise customers on automation and AI strategies, identifies high-value use cases, deploys scalable solutions, and drives ROI through executive alignment and cross-functional collaboration. Requires 5+ years in SaaS customer success or consulting with strong AI usage.
Customer Success Specialist owns a portfolio of accounts in a high-volume environment, leading onboarding, training, reviews, renewals, and expansions for a SaaS automotive platform. Requires 2+ years customer-facing experience, preferably in SaaS, strong communication, and data skills.
Provides frontline customer support via chat, email, and community channels for an AI hardware design platform. Troubleshoots technical issues, creates self-serve resources, analyzes feedback, and advocates for users internally. Requires 2+ years support experience and strong communication skills.
Empowers customers to design electronics using Flux's AI platform through technical onboarding, troubleshooting electrical issues, creating educational resources, and turning feedback into product improvements. Requires EE degree and 3+ years in customer-facing technical roles.
Provides frontline technical support to customers via phone and email, performing basic troubleshooting and ensuring high satisfaction. Requires 1+ year customer support experience, strong communication, and tech aptitude; onsite training in Lehi, UT.
Manages post-sales for enterprise travel customers, driving onboarding, adoption, retention, and C-suite relationships. Requires 5+ years in customer success and travel industry experience.
Manages post-sales activities for enterprise customers, driving adoption, retention, and satisfaction through relationship-building and strategic planning. Requires 5+ years in enterprise customer success and strong project management skills.
Manage enterprise customers in the travel industry as a trusted advisor, driving platform adoption, retention, and success through relationship-building, integrations, and cross-functional collaboration. Requires 5+ years in customer success and travel experience.
Manage post-sales activities for enterprise customers, building C-suite relationships, driving adoption, retention, and satisfaction while collaborating across Sales, Product, and Engineering teams. Requires 5+ years in enterprise customer success and strong project management skills.
Owns relationships with enterprise accounts, leads onboarding and technical configuration in Salesforce ecosystems, drives retention/expansion, and serves as technical liaison to internal teams. Requires 5+ years CS experience and deep Salesforce expertise.
Trains billing teams on Prompt's EMR/PM system best practices, configures workflows, provides expert support via help desk, and drives billing success metrics for healthcare customers. Requires 2+ years medical billing experience, especially outpatient physical therapy, and strong Excel proficiency.
Provides dedicated technical support to a single strategic enterprise customer for their computer vision deployments, diagnosing issues across CV/ML pipelines, leading enablement sessions, and building deep contextual knowledge of customer infrastructure. Requires 7+ years in Linux/networking, Bash/Python scripting, and hands-on edge device experience.
Owns post-sales journey for enterprise customers, driving adoption, building stakeholder relationships, and operationalizing success plans. Requires 2-4+ years customer-facing experience with technical fluency and builder mindset.
Owns portfolio of SMB to enterprise customers using Broccoli AI for home services. Drives AI agent adoption, monitors usage metrics, executes expansions for revenue growth (NDR), and ensures onboarding success with product team collaboration.
Manages portfolio of 150 SMB accounts for B2B SaaS platform, handling onboarding, usage analysis, proactive upsells, renewals, and technical support using scaled approach. Requires 1+ years SDR, onboarding, and sales domain expertise; B2B CSM experience preferred.
Owns post-sale success for large hospital customers by managing executive relationships, tracking ROI, and driving renewals/expansions. Hands-on player-coach building scalable customer health systems while growing the team.
Database Support Engineer investigates and resolves advanced customer issues across Supabase's Postgres-based platform, provides optimization advice, reproduces bugs, and improves product quality. Requires 6+ years experience with deep PostgreSQL knowledge, SQL optimization, and AWS.
Manages portfolio of ~75 commercial B2B SaaS accounts, handling onboarding, usage analysis, renewals, upsells, and support. Requires 2+ years CSM experience, sales tech familiarity, and SDR background in fast-paced startup.
Leads team of CSMs for Vanta's largest customers, driving retention, expansion, and value through strategic GRC expertise, data-driven decisions, and cross-functional influence. Requires 7+ years leading enterprise customer teams.
Drives onboarding, activation, and growth for self-service SMB customers at scale, owning high-volume accounts to ensure quick Ramp adoption. Requires 3+ years in sales/customer success/product ops with strong project management.
Owns enterprise customer accounts end-to-end, driving adoption, performance, and growth by partnering with customer engineering teams to design, deploy, and optimize Nash platform solutions. Requires 5+ years in technical customer-facing roles with strong API/integration fluency and problem-solving skills.
Designs and delivers technical integrations with customer systems, including legacy databases and APIs, while building scalable infrastructure and automating workflows for government software platform. Requires 2+ years backend experience, databases, AWS, and customer collaboration.
Provide technical support for Rippling's HR, IT, and Finance platform. Handle customer issues via email, chat, and video, document interactions in CRM, and collaborate with Product and Engineering teams.
Onsite IT Specialist managing technology infrastructure, identity/access, endpoint management, and end-user support for an AI lab in San Francisco. Requires 3+ years experience, Bachelor's degree, and expertise in Okta, MDM tools, and SaaS platforms.
Manage large portfolio of AMER customers, drive Notion adoption and expansion through consultations, trainings, and campaigns. Collaborate with sales and serve as product expert; requires 3+ years in Customer Success at fast-growing software company.
Handles customer support tickets via Intercom, resolves issues, processes refunds with Stripe, escalates technical problems via Slack, and shares customer insights for product improvement in a part-time remote role.
IT Engineer provides hands-on support for employee devices (macOS, iOS, Windows), Help Desk tickets, MDM fleet, Okta administration, SaaS tools, asset management, and basic security. Requires Okta experience, Google Workspace knowledge, MDM skills, and strong customer service.
Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in AI/ML/cloud, and proven customer success experience.
Customer Engineer splits time supporting customers with debugging, integrations, and POCs while building SDKs, prototypes, and tools to enhance the platform. Requires strong software engineering fundamentals and customer-facing problem-solving skills.
Owns full customer journey for AI research platform users in finance, from onboarding to expansion, while influencing product roadmap with customer insights. Requires 2-5 years in CS/account management at startups or finance, strong product sense, and AI tool familiarity.
Provides frontline support to hotel customers using Intercom, troubleshoots issues, creates documentation, and collaborates with product/engineering to improve the platform. Requires 3+ years support experience, Intercom proficiency, and strong communication skills.
Deploys and optimizes AI agents for finance teams by tuning prompts, debugging integrations with SQL, building analytics dashboards, and designing customer onboarding to drive adoption and expansion.
Senior Customer Success Manager responsible for managing, expanding, and renewing a portfolio of mid-to-enterprise clients in ad measurement. Requires 8+ years customer-facing experience (5+ in commercial roles), Brand Lift expertise, and proven success growing Fortune 2000 accounts.
Lead end-to-end onboarding for new childcare SaaS customers, delivering training, building scalable processes, and driving adoption and retention. Requires 2+ years SaaS onboarding or customer success experience.
Leads strategic relationships with institutional real estate owners, driving AI adoption, ROI realization, and operational transformation across large portfolios. Requires 5+ years in asset management or consulting with strong analytical and executive presence skills.
Customer Success Lead owns post-sales relationships with enterprise customers, drives adoption of AI API solutions, resolves technical issues, and collaborates cross-functionally to ensure retention and expansion. Requires 3+ years client-facing experience in SaaS and technical acumen.
Manages relationships with local fisheries clients to ensure seafood supply availability and dynamic pricing accuracy. Requires 3+ years customer-facing experience, preferably in food distribution/restaurants, and a bachelor's degree.
Founding Customer Success Lead owning the full lifecycle from onboarding to adoption for AI-powered legal SaaS. Builds relationships with B2B customers, drives retention/upsell, influences product roadmap, and scales CS function in early-stage startup. Requires 5+ years client-facing experience in high-growth tech.
Delivers one-on-one performance coaching to law enforcement, firefighters, and frontline professionals using Special Operations methods to build mental resilience. Requires proven coaching expertise, trust-building with high-stress groups, and tech-savviness with tools like Slack and Calendly.
Leads customer onboarding and training for AI products in housing, conducting sessions, creating educational content, gathering feedback, and liaising with internal teams. Requires 3+ years customer-facing experience, strong communication, and technical aptitude; onsite in NYC with travel.
Manages enterprise client relationships by driving onboarding, adoption, growth, and retention. Collaborates cross-functionally to advocate for clients and monitor KPIs, requiring 5+ years in customer success with enterprise tech experience.
Proactively calls client on-site teams to gather sentiment, build relationships, provide product support, troubleshoot issues, and escalate when needed. Serves as a trusted partner between Customer Success and Product Solutions, spotting trends from conversations.
Hands-on flight operator role planning and executing drone missions, conducting inspections, and troubleshooting to support UAV testing and operations.
Owns portfolio of high-impact B2B SaaS accounts focused on onboarding, adoption, retention, expansion, and advocacy. Builds technical/business relationships, creates success plans, leverages AI/data for risk mitigation, and drives internal CS improvements. Requires 2+ years CSM experience with databases.
Client Success Manager supports real estate clients through onboarding, drives platform adoption, builds trusted relationships, and ensures maximum value via proactive communication and cross-functional collaboration. Requires 1+ years client-facing experience and digital marketing basics.
Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.
Leads customer support for technical and accounting issues in a SaaS ERP platform, resolves complex cases, manages tickets, collaborates with Product/Engineering on feedback, and builds playbooks/self-service resources. Requires 3+ years in finance/SaaS support and ERP experience.
Leads US remote support team to deliver exceptional customer experience via queue management, technical troubleshooting, coaching, and hands-on support (30-40% time). Requires SaaS support leadership experience improving metrics like response times and CSAT.
Senior Insights Director leading strategic initiatives, mentoring teams, and driving customer success through data-driven insights and high-level stakeholder engagement. Requires proven leadership, cross-functional collaboration, and experience improving client health.
Leads post-sale deployments and customer success for defense and space companies, owning onboarding, adoption, expansions, renewals, and health metrics. Requires 1-3 years consulting/strategy experience, high agency, and entrepreneurial mindset in a San Francisco office.
Automation Strategist advises enterprise customers on automation and AI strategies, identifies high-value use cases, deploys scalable solutions, and drives ROI through executive alignment and cross-functional collaboration. Requires 5+ years in SaaS customer success or consulting with strong AI usage.
Customer Success Specialist owns a portfolio of accounts in a high-volume environment, leading onboarding, training, reviews, renewals, and expansions for a SaaS automotive platform. Requires 2+ years customer-facing experience, preferably in SaaS, strong communication, and data skills.
Provides frontline customer support via chat, email, and community channels for an AI hardware design platform. Troubleshoots technical issues, creates self-serve resources, analyzes feedback, and advocates for users internally. Requires 2+ years support experience and strong communication skills.
Empowers customers to design electronics using Flux's AI platform through technical onboarding, troubleshooting electrical issues, creating educational resources, and turning feedback into product improvements. Requires EE degree and 3+ years in customer-facing technical roles.
Provides frontline technical support to customers via phone and email, performing basic troubleshooting and ensuring high satisfaction. Requires 1+ year customer support experience, strong communication, and tech aptitude; onsite training in Lehi, UT.
Manages post-sales for enterprise travel customers, driving onboarding, adoption, retention, and C-suite relationships. Requires 5+ years in customer success and travel industry experience.
Manages post-sales activities for enterprise customers, driving adoption, retention, and satisfaction through relationship-building and strategic planning. Requires 5+ years in enterprise customer success and strong project management skills.
Manage enterprise customers in the travel industry as a trusted advisor, driving platform adoption, retention, and success through relationship-building, integrations, and cross-functional collaboration. Requires 5+ years in customer success and travel experience.
Manage post-sales activities for enterprise customers, building C-suite relationships, driving adoption, retention, and satisfaction while collaborating across Sales, Product, and Engineering teams. Requires 5+ years in enterprise customer success and strong project management skills.
Owns relationships with enterprise accounts, leads onboarding and technical configuration in Salesforce ecosystems, drives retention/expansion, and serves as technical liaison to internal teams. Requires 5+ years CS experience and deep Salesforce expertise.
Trains billing teams on Prompt's EMR/PM system best practices, configures workflows, provides expert support via help desk, and drives billing success metrics for healthcare customers. Requires 2+ years medical billing experience, especially outpatient physical therapy, and strong Excel proficiency.
Provides dedicated technical support to a single strategic enterprise customer for their computer vision deployments, diagnosing issues across CV/ML pipelines, leading enablement sessions, and building deep contextual knowledge of customer infrastructure. Requires 7+ years in Linux/networking, Bash/Python scripting, and hands-on edge device experience.
Owns post-sales journey for enterprise customers, driving adoption, building stakeholder relationships, and operationalizing success plans. Requires 2-4+ years customer-facing experience with technical fluency and builder mindset.
Owns portfolio of SMB to enterprise customers using Broccoli AI for home services. Drives AI agent adoption, monitors usage metrics, executes expansions for revenue growth (NDR), and ensures onboarding success with product team collaboration.
Manages portfolio of 150 SMB accounts for B2B SaaS platform, handling onboarding, usage analysis, proactive upsells, renewals, and technical support using scaled approach. Requires 1+ years SDR, onboarding, and sales domain expertise; B2B CSM experience preferred.
Owns post-sale success for large hospital customers by managing executive relationships, tracking ROI, and driving renewals/expansions. Hands-on player-coach building scalable customer health systems while growing the team.
Database Support Engineer investigates and resolves advanced customer issues across Supabase's Postgres-based platform, provides optimization advice, reproduces bugs, and improves product quality. Requires 6+ years experience with deep PostgreSQL knowledge, SQL optimization, and AWS.
Manages portfolio of ~75 commercial B2B SaaS accounts, handling onboarding, usage analysis, renewals, upsells, and support. Requires 2+ years CSM experience, sales tech familiarity, and SDR background in fast-paced startup.
Leads team of CSMs for Vanta's largest customers, driving retention, expansion, and value through strategic GRC expertise, data-driven decisions, and cross-functional influence. Requires 7+ years leading enterprise customer teams.
Drives onboarding, activation, and growth for self-service SMB customers at scale, owning high-volume accounts to ensure quick Ramp adoption. Requires 3+ years in sales/customer success/product ops with strong project management.
Owns enterprise customer accounts end-to-end, driving adoption, performance, and growth by partnering with customer engineering teams to design, deploy, and optimize Nash platform solutions. Requires 5+ years in technical customer-facing roles with strong API/integration fluency and problem-solving skills.
Designs and delivers technical integrations with customer systems, including legacy databases and APIs, while building scalable infrastructure and automating workflows for government software platform. Requires 2+ years backend experience, databases, AWS, and customer collaboration.
Provide technical support for Rippling's HR, IT, and Finance platform. Handle customer issues via email, chat, and video, document interactions in CRM, and collaborate with Product and Engineering teams.
Onsite IT Specialist managing technology infrastructure, identity/access, endpoint management, and end-user support for an AI lab in San Francisco. Requires 3+ years experience, Bachelor's degree, and expertise in Okta, MDM tools, and SaaS platforms.
Manage large portfolio of AMER customers, drive Notion adoption and expansion through consultations, trainings, and campaigns. Collaborate with sales and serve as product expert; requires 3+ years in Customer Success at fast-growing software company.
Handles customer support tickets via Intercom, resolves issues, processes refunds with Stripe, escalates technical problems via Slack, and shares customer insights for product improvement in a part-time remote role.
IT Engineer provides hands-on support for employee devices (macOS, iOS, Windows), Help Desk tickets, MDM fleet, Okta administration, SaaS tools, asset management, and basic security. Requires Okta experience, Google Workspace knowledge, MDM skills, and strong customer service.
Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in AI/ML/cloud, and proven customer success experience.
Customer Engineer splits time supporting customers with debugging, integrations, and POCs while building SDKs, prototypes, and tools to enhance the platform. Requires strong software engineering fundamentals and customer-facing problem-solving skills.
Owns full customer journey for AI research platform users in finance, from onboarding to expansion, while influencing product roadmap with customer insights. Requires 2-5 years in CS/account management at startups or finance, strong product sense, and AI tool familiarity.
Provides frontline support to hotel customers using Intercom, troubleshoots issues, creates documentation, and collaborates with product/engineering to improve the platform. Requires 3+ years support experience, Intercom proficiency, and strong communication skills.
Deploys and optimizes AI agents for finance teams by tuning prompts, debugging integrations with SQL, building analytics dashboards, and designing customer onboarding to drive adoption and expansion.
Senior Customer Success Manager responsible for managing, expanding, and renewing a portfolio of mid-to-enterprise clients in ad measurement. Requires 8+ years customer-facing experience (5+ in commercial roles), Brand Lift expertise, and proven success growing Fortune 2000 accounts.
Lead end-to-end onboarding for new childcare SaaS customers, delivering training, building scalable processes, and driving adoption and retention. Requires 2+ years SaaS onboarding or customer success experience.
Leads strategic relationships with institutional real estate owners, driving AI adoption, ROI realization, and operational transformation across large portfolios. Requires 5+ years in asset management or consulting with strong analytical and executive presence skills.
Customer Success Lead owns post-sales relationships with enterprise customers, drives adoption of AI API solutions, resolves technical issues, and collaborates cross-functionally to ensure retention and expansion. Requires 3+ years client-facing experience in SaaS and technical acumen.
Manages relationships with local fisheries clients to ensure seafood supply availability and dynamic pricing accuracy. Requires 3+ years customer-facing experience, preferably in food distribution/restaurants, and a bachelor's degree.
Founding Customer Success Lead owning the full lifecycle from onboarding to adoption for AI-powered legal SaaS. Builds relationships with B2B customers, drives retention/upsell, influences product roadmap, and scales CS function in early-stage startup. Requires 5+ years client-facing experience in high-growth tech.
Delivers one-on-one performance coaching to law enforcement, firefighters, and frontline professionals using Special Operations methods to build mental resilience. Requires proven coaching expertise, trust-building with high-stress groups, and tech-savviness with tools like Slack and Calendly.
Leads customer onboarding and training for AI products in housing, conducting sessions, creating educational content, gathering feedback, and liaising with internal teams. Requires 3+ years customer-facing experience, strong communication, and technical aptitude; onsite in NYC with travel.
Manages enterprise client relationships by driving onboarding, adoption, growth, and retention. Collaborates cross-functionally to advocate for clients and monitor KPIs, requiring 5+ years in customer success with enterprise tech experience.
Proactively calls client on-site teams to gather sentiment, build relationships, provide product support, troubleshoot issues, and escalate when needed. Serves as a trusted partner between Customer Success and Product Solutions, spotting trends from conversations.
Hands-on flight operator role planning and executing drone missions, conducting inspections, and troubleshooting to support UAV testing and operations.
Owns portfolio of high-impact B2B SaaS accounts focused on onboarding, adoption, retention, expansion, and advocacy. Builds technical/business relationships, creates success plans, leverages AI/data for risk mitigation, and drives internal CS improvements. Requires 2+ years CSM experience with databases.
Client Success Manager supports real estate clients through onboarding, drives platform adoption, builds trusted relationships, and ensures maximum value via proactive communication and cross-functional collaboration. Requires 1+ years client-facing experience and digital marketing basics.