IT Operations Analyst
Provides hands-on internal IT support for employees in the Bengaluru office, covering onboarding, device and account management, troubleshooting, workplace technology, and asset operations. Requires at least two years of experience supporting macOS, Windows, mobile devices, SaaS tools, and basic networking.
About the job
Responsibilities
- Provide hands-on IT support for employees in the Bengaluru office.
- Support onboarding and offboarding, including account provisioning and deprovisioning and new-hire equipment setup.
- Troubleshoot issues with applications, laptops, access, peripherals, printers, video conferencing, and networking.
- Assist with meeting-room technology and corporate events, including hybrid meetings and A/V experiences.
- Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- Assist with basic security best practices and help enforce IT policies.
- Collaborate with the IT team on automation, documentation, and process improvements.
- Identify and track recurring problems and root causes, working with system owners on permanent solutions.
Requirements
- 2+ years of IT support experience in a fast-paced startup or technology environment.
- Strong troubleshooting skills with macOS, Windows, and mobile devices, including iOS and Android.
- Experience with Google Workspace, Okta, SSO/MFA, Slack, and other SaaS tools.
- Strong customer-service mindset with a focus on employee experience.
- Familiarity with networking concepts, including Wi-Fi, VPNs, firewalls, and IP troubleshooting.
- Strong communication and stakeholder-management skills, particularly with non-technical teams.
- Ability to work in a fast-paced, high-growth, global environment.
Skills
macOS, Windows, iOS, Android, Google Workspace, Okta, Slack, SSO, MFA, Wi-Fi, Vpn, Firewalls, Ip Troubleshooting, Video Conferencing, A/V Technology
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