Software Engineer I - Salesforce Support
Supports daily Salesforce platform operations by resolving tickets, troubleshooting user issues, maintaining data, assisting with QA, and monitoring platform health. The entry-level role requires basic Salesforce configuration and data-management experience, API testing and database knowledge, and a bachelor’s degree in a technical discipline.
About the job
Responsibilities
- Monitor Salesforce platform performance and errors; create bug tickets or take appropriate action based on issue severity.
- Manage and resolve daily Salesforce support tickets for business users.
- Perform basic Salesforce troubleshooting and diagnostic tasks.
- Escalate complex technical issues to senior engineers or developers while communicating with stakeholders.
- Execute data imports, updates, exports, and upserts using Salesforce data-management tools.
- Support Salesforce user permissions, basic configuration updates, and data-integrity checks.
- Perform data maintenance and cleanup.
- Assist with smoke and regression testing for support-related fixes and enhancements.
- Participate in story refinement and requirements-gathering sessions.
- Create and maintain support-process documentation.
- Identify, track, and communicate testing risks, dependencies, and defects.
- Build technical, domain, and testing capabilities over time.
Requirements
- 0–2 years of experience in business analysis, systems analysis, quality assurance, or a related technology role.
- Basic Salesforce platform configuration experience.
- Familiarity with Salesforce Data Loader, Workbench, or Import Wizard.
- Understanding of software development lifecycles, basic API testing, database fundamentals, and data-integrity verification.
- Analytical troubleshooting and root-cause-analysis skills.
- Strong communication and cross-functional collaboration skills.
- Bachelor’s degree in Computer Science, Electronics, or a similar engineering or technical discipline.
Skills
Salesforce, Salesforce Data Loader, Workbench, Import Wizard, Api Testing, Postman, Databases, Data Integrity, Quality Assurance, Regression Testing, Smoke Testing, Business Analysis, Systems Analysis, Root Cause Analysis
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