Business Travel Consultant - Italian
Provides multilingual customer support for air, rail, hotel, and other travel bookings through chat, phone, and email. The role requires 5+ years of travel consulting experience, GDS expertise, and fluency in English and Italian.
About the job
Responsibilities
- Provide travel support via chat, phone calls, and email.
- Maintain current knowledge of suppliers, destinations, and travel systems.
- Assess customer needs, urgency, and preferences.
- Handle hotel, flight, car, and rail bookings accurately.
- Guide customers through self-service options on the Navan platform and app.
- Respond promptly and meet SLA expectations.
- Follow company and customer policies and ensure global compliance.
- Provide stakeholders with feedback on goal progress and key processes.
- Participate in team meetings covering products, suppliers, and industry updates.
- Stay current on travel-industry best practices.
- Complete assigned training, maintain attendance, and meet performance metrics.
Requirements
- 5+ years of experience as a travel consultant covering air, rail, and hotel bookings.
- 3+ years of experience with a GDS such as Sabre, Amadeus, or Galileo.
- Fluency in English and Italian.
- Experience in a contact center or other customer-facing role.
- Comfort using Gmail, Zendesk, Slack, and Salesforce.
- Flexibility to work rotating shifts Monday through Sunday between 7 AM and 11 PM.
- Ability to multitask, resolve urgent matters quickly, and troubleshoot issues independently.
- Empathetic, professional communication skills, both verbal and written.
Skills
Gds, Sabre, Amadeus, Galileo, Gmail, Zendesk, Slack, Salesforce, Customer Service, Travel Bookings
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