Business Travel Consultant - Spanish
Provides multilingual travel support across chat, calls, and email, handling air, rail, hotel, and other bookings while resolving urgent customer issues. Requires 5+ years of travel consulting experience, 3+ years with a GDS, and fluency in English and Spanish.
About the job
Responsibilities
- Provide travel support via chat, calls, and email.
- Maintain current knowledge of suppliers, destinations, and systems.
- Assess customer needs, urgency, and preferences.
- Handle hotel, flight, car, and rail bookings accurately.
- Guide customers through self-service options on the Navan platform and app.
- Respond promptly and meet SLA expectations.
- Follow company and customer policies and global compliance requirements.
- Provide stakeholders with feedback on goal progress and key processes.
- Participate in team meetings covering products, suppliers, and industry updates.
- Stay current on travel industry best practices.
- Maintain attendance, complete assigned training, and meet performance metrics.
Requirements
- 5+ years of experience as a travel consultant covering air, rail, and hotel bookings.
- 3+ years of experience using a GDS; experience with Sabre, Amadeus, or Galileo is mandatory.
- Fluency in English and Spanish is mandatory.
- Experience in a contact center or other customer-facing role.
- Comfortable working rotating shifts Monday through Sunday, between 7 AM and 11 PM.
- Ability to multitask, resolve urgent matters quickly, and troubleshoot issues independently.
- Empathetic, professional communication skills, both verbal and written.
Tools
- Gmail
- Zendesk
- Slack
- Salesforce
Skills
Gds, Sabre, Amadeus, Galileo, Gmail, Zendesk, Slack, Salesforce, Air Bookings, Rail Bookings, Hotel Bookings, Customer Service
Similar jobs
Customer Support jobs
Navan
Portugal
Provides multilingual travel support by managing air, rail, hotel, and other bookings while resolving urgent traveler issues across chat, phone, and email. Requires 5+ years of travel consulting experience, GDS expertise, and fluency in English and French.
Navan
Portugal
Provides out-of-hours business travel support for customers in Portugal, handling air, rail, hotel, and car bookings through customer service channels. Requires 5+ years of travel consulting experience, 3+ years with a GDS, fluent English, and comfort with rotating shifts.
Harvey
Remote
Owns Harvey’s BPO customer-support partnership, including vendor performance, workforce management, quality, enablement, routing, and scalable workflows. The role requires hands-on Zendesk expertise, strong program management, AI fluency, and a track record of holding outsourced providers accountable to support outcomes.
Atlas
Remote
Provides high-touch, real-time support for complex luxury travel and lifestyle requests, coordinating bookings and external partners for discerning members. Requires 2–4 years of luxury travel, concierge, or lifestyle-management experience, strong global travel knowledge, discretion, and excellent written communication.
Grow Therapy
Remote
Supports clients and therapists by troubleshooting billing and platform issues, explaining insurance benefits, and advocating for a strong customer experience. Requires one year of multi-payer insurance experience, medical terminology knowledge, benefits-verification tools, and comfort working independently in a remote environment.