FluidstackSan Francisco, CAOwn reliability, SLAs, and escalations for customer AI/HPC workloads at massive scale. Debug full-stack issues (hardware to scheduler), deliver technical customer incident communications, and drive root-cause fixes with internal engineering teams.
Bonus
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.
Serve as the named technical support contact for strategic enterprise accounts, owning end-to-end technical issue resolution and partnering with CS, Sales, and Applied AI teams. Requires 5+ years in escalated enterprise technical support, deep API/SaaS fluency, and experience with SSO/SAML/OAuth.
Stand up and own a 24/7 fleet operations center and end-to-end incident management for massive-scale AI data centers, including runbooks, postmortems, and driving down key metrics. Requires prior NOC/GOC leadership, structured multi-incident handling, and impactful postmortems.
Customer Success Engineer providing post-sales technical leadership, adoption guidance, and issue resolution for Forward's network digital twin platform to Federal customers. Requires TS/SCI clearance, 5+ years customer-facing networking experience, and strong fundamentals in networking/security.
Owns end-to-end execution of AI agent builds for enterprise customers, configuring agents, validating integrations, and collaborating with stakeholders to deliver scalable solutions. Requires 5+ years in technical customer-facing roles with strong coding and API skills.