Business Travel Consultant

Responsibilities

• Assist travelers with best-in-class support through chat, phone, and email.
• Maintain extensive supplier, destination, and system knowledge.
• Analyze customer needs, personas, and urgency quickly and accurately.
• Provide accurate information for hotel, flight, car, and rail bookings.
• Support users with self-service on the Navan platform and app where possible.
• Respond to customers within SLA expectations.
• Follow company and customer travel and expense procedures, policies, and global compliance requirements.
• Provide stakeholders with regular feedback on goals and key operating processes.
• Participate in team meetings covering product launches, supplier updates, and industry changes.
• Build travel industry knowledge and maintain a high standard of travel support.
• Complete assigned training and meet attendance requirements.
• Meet individual performance metrics supporting organizational and business objectives.

Requirements

• 5+ years managing bookings for corporate and leisure clients in a core business travel environment.
• 3+ years of advanced Sabre or Amadeus GDS experience, including ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, and PNR management.
• Experience with local-market supplier content and booking practices in ARC and BSP markets.
• In-depth knowledge of complex itineraries, air fares, and fare construction calculations, including nett fares, IT fares, route deals, and corporate negotiated fares.
• Full understanding of travel industry regulations and worldwide compliance requirements.
• Strong verbal and written English communication skills.
• Fluency in German is mandatory.

Nice to Have

• Experience with NDC, low-cost carriers, and third-party content aggregators and their booking management practices.
• Fluency in languages other than English.