Business Travel Consultant

Responsibilities

• Support travelers through chat, phone, and email.
• Provide accurate information for hotel, flight, car, and rail bookings.
• Maintain supplier, destination, travel-system, and industry knowledge.
• Analyze customer needs, personas, and urgency quickly and accurately.
• Help users self-serve through the Navan platform and app.
• Respond within SLA expectations.
• Follow travel, expense, compliance, and attendance policies.
• Provide stakeholders with feedback on goals and operating-process performance.
• Participate in meetings covering product launches, supplier updates, and industry changes.
• Complete assigned training and meet individual performance metrics.

Requirements

• 5+ years managing bookings for corporate and leisure clients in a core business-travel environment.
• 3+ years of advanced Sabre or Amadeus GDS experience, including ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, and PNR management.
• Experience with local-market supplier content and booking practices in ARC and BSP markets.
• In-depth knowledge of complex itineraries, air fares, fare construction, nett fares, IT fares, route deals, and corporate negotiated fares.
• Understanding of travel-industry regulations and worldwide compliance requirements.
• Proficiency in written and verbal English.
• Fluency in German.

Nice to Have

• Experience with NDC, low-cost carriers, and third-party content aggregators.
• Fluent languages in addition to English.