Corporate Travel Agent - Amadeus/Sabre

Responsibilities

• Provide travel support via chat, calls, and email.
• Maintain current knowledge of suppliers, destinations, and travel systems.
• Assess customer needs, urgency, and preferences.
• Handle hotel, flight, car, and rail bookings accurately.
• Guide customers through self-service options on the Navan platform and app.
• Respond promptly while meeting SLA expectations.
• Follow company and customer policies and maintain global compliance.
• Provide stakeholders with feedback on goal progress and key processes.
• Participate in meetings covering products, suppliers, and industry updates.
• Stay current on travel industry best practices.
• Maintain attendance, complete assigned training, and meet performance metrics.

Requirements

• 3+ years of experience as a Travel Consultant covering air, rail, and hotel bookings.
• 3+ years of experience with a GDS such as Sabre, Amadeus, or Galileo.
• Fluency in French and English.
• Experience in a contact center or customer-facing role.
• Comfortable using Gmail, Zendesk, Slack, and Salesforce.
• Availability for rotating shifts Monday through Friday between 7 AM and 7 PM.
• Ability to multitask, resolve urgent matters quickly, troubleshoot independently, and work effectively without close supervision.
• Empathetic, professional, and highly effective verbal and written communication.

Compensation and Benefits

• Hybrid working model with three days in the Paris office and two days remote.
• Flexible rotating shifts Monday through Friday between 7 AM and 7 PM.