Business Travel Consultant

Provides direct customer support for flight, rail, hotel, and rental-car bookings through chat, phone, and email. Requires at least five years of travel-consultant experience, GDS expertise, fluent German, and strong English communication skills.

About the job

Responsibilities

Provide first-class travel support via chat, phone, and email.
Maintain current knowledge of providers, destinations, and systems.
Quickly assess customer needs, urgency, and preferences.
Handle hotel, flight, rental car, and rail bookings accurately.
Advise customers on self-service options in the Navan platform and app.
Respond quickly while meeting SLA requirements.
Follow company and customer policies to ensure global compliance.
Provide stakeholders with feedback on destination progress and key processes.
Participate in team meetings covering products, suppliers, and industry developments.
Stay informed about travel-industry best practices.
Maintain attendance, complete assigned training, and meet performance metrics.

Requirements

At least 5 years of experience as a travel consultant, including flight, rail, and hotel bookings.
At least 3 years of experience with a GDS such as Sabre, Amadeus, or Galileo.
Fluent German and very good English.
Experience in a contact center or customer-facing role.
Confident use of Gmail, Zendesk, Slack, and Salesforce.
Availability Monday through Friday; days off are Saturday, Sunday, and public holidays.
Ability to multitask, resolve urgent matters quickly, and troubleshoot independently.
Empathetic, professional, and highly effective verbal and written communication skills.