Associate Technical Services Engineer II

Cool things you’ll do

• Work alongside largest customers, solving complex challenges on architecture, performance, recovery, security.
• Serve as expert resource on best practices for running MongoDB at scale.
• Advocate for customers' needs by interfacing with product management and development teams.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

Strong technical experience in one or more of:

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking

Bonus: Experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl.

For operations background, prefer experience administering large-scale production environments including hardware, operating systems (Linux, Windows), networks (firewalls, load balancers), and cloud resources (AWS, Azure, Google Cloud Platform).

Must have:

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness to get help from team members when required, and good judgment to know when to seek help