Senior IT Manager

What You'll Do

• Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance
• Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself
• Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack
• Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean
• Root out manual, repetitive IT work — and automate it away
• Run smooth onboarding and offboarding at scale for a distributed team
• Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications

Who You Are

• 7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams
• A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like
• Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with
• Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion
• Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf

Bonus points if you have any of the following

• Startup experience — especially building or scaling an IT function at a fast-growing company
• Experience at a healthcare company, where HIPAA and patient data are part of daily life
• An infosec/security background
• Hands-on SOC 2 or HITRUST experience: implementing controls, gathering audit evidence, or running parts of the certification process
• Experience with compliance automation platforms like Vanta or Drata

Benefits and Perks

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program
• Competitive vacation policy
• 16 weeks paid parental leave
• Fully remote work flexibility (within the US)

Compensation

The expected base salary range offered for this role is $165,000-$195,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.