Senior IT Manager
Lead and grow a team of IT Support Engineers while staying hands-on with core IT systems, automation, vendor management, and compliance (HIPAA, SOC 2, HITRUST). Requires 7+ years IT operations experience including 2+ years managing teams, plus deep expertise in Okta, Google Workspace, MDM tools, and a player-coach mindset.
About the job
What You'll Do
- Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance
- Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself
- Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack
- Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean
- Root out manual, repetitive IT work — and automate it away
- Run smooth onboarding and offboarding at scale for a distributed team
- Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications
Who You Are
- 7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams
- A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like
- Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with
- Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion
- Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf
Bonus points if you have any of the following
- Startup experience — especially building or scaling an IT function at a fast-growing company
- Experience at a healthcare company, where HIPAA and patient data are part of daily life
- An infosec/security background
- Hands-on SOC 2 or HITRUST experience: implementing controls, gathering audit evidence, or running parts of the certification process
- Experience with compliance automation platforms like Vanta or Drata
Benefits and Perks
- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- 401(k) program
- Competitive vacation policy
- 16 weeks paid parental leave
- Fully remote work flexibility (within the US)
Compensation
The expected base salary range offered for this role is $165,000-$195,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.
Skills
It Support, It Operations, Team Management, Okta, Google Workspace, Slack, MDM, Jamf, Kandji, HIPAA, SOC 2, Hitrust, Vanta, Drata
Similar jobs
IT Support jobs
Duolingo
Pittsburgh, PAThe Senior Enterprise Engineer builds and operates internal identity, SaaS, endpoint, and employee-lifecycle platforms using infrastructure as code, automation, and operational best practices. The role requires senior-level engineering experience with IAM integrations, CI/CD, APIs, and cross-functional delivery.
Clay
New York, NY
Own the operational systems, asset data, vendors, SaaS administration, and compliance processes that support a rapidly scaling IT function. The role requires 6–8+ years of IT experience, deep MDM and Okta expertise, and familiarity with ITAM, audits, and SaaS governance.
Harvey
New York, NYOwn and scale Harvey’s macOS, Windows, and mobile endpoint platform, including device lifecycle automation, security posture, and complex issue resolution. Requires 5+ years of endpoint or IT systems engineering experience and ownership of a 1,000+ device macOS MDM environment.
Zoox
Foster City, CA
Owns Zoox’s enterprise audiovisual platform, including Zoom Rooms, conferencing hardware, digital signage, and site builds. The role provides advanced troubleshooting, vendor coordination, event support, and executive assistance while leading contractors and shaping the AV roadmap.
Decagon
San Francisco, CAOwn and scale the company’s business systems ecosystem across ERP, finance, HR, spend, and travel platforms. The role requires 6+ years of hands-on systems administration, deep accounting workflow expertise, AI automation experience, and strong cross-functional delivery skills.