Senior IT Engineer, Audio Visual
Owns Zoox’s enterprise audiovisual platform, including Zoom Rooms, conferencing hardware, digital signage, and site builds. The role provides advanced troubleshooting, vendor coordination, event support, and executive assistance while leading contractors and shaping the AV roadmap.
About the job
Responsibilities
- Own the company’s AV technology platform, including Zoom, Zoom Rooms, video conferencing hardware, and digital signage, and drive the roadmap for each.
- Coordinate with external vendors on the installation, upgrade, and maintenance of AV systems and equipment.
- Provide Tier 2/3 troubleshooting for complex AV, conferencing, and meeting-room issues in person and remotely.
- Partner with the Internal Events Production team to provide AV and technical support for company-wide events as needed.
- Act as a backup to IT Executive Services, supporting meeting logistics, Zoom, and Google Calendar questions for executive stakeholders.
Requirements
- 8+ years of experience in a similar audiovisual or IT engineering role, including at least 1 year leading a team.
- Strong IT foundation, including networking concepts and Windows/macOS troubleshooting in an enterprise environment.
- Experience administering Zoom, Zoom Rooms, and related conferencing hardware such as Neat and Logitech.
- Exceptional verbal and written communication skills, with the ability to partner effectively across the organization.
- Experience providing white-glove executive support.
Nice-to-haves
- AVIXA CTS, CTS-D, or CTS-I certification.
- Experience configuring Extron, Crestron, Q-SYS, or similar room-control systems.
- Project or program management experience.
Skills
Zoom, Zoom Rooms, Digital Signage, Video Conferencing, Networking, Windows, macOS, Neat, Logitech, Extron, Crestron, Q-Sys, Google Calendar, Avixa Cts
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